-
October 2023 by Don P.
I have been a loyal customer for over 10 years. Since new management took over the quality of service has plummeted. The last straw was when they broke my mirror on the car wash. They offered to glue it back on. You can not glue it and still have it work. I got an estimate for a new mirror. And the owner dismissed me and told me there must be a defect on mirror. If he was cordial I wouldn't be upset but he was arrogant and dismissive. I told him I've been a customer for many years but he didn't care. He saw me 2 to 3 time a week. I will never go back there. Their quality of service is poor and could care less about the customer. BE WARY IF THIS PLACE.
-
September 2023 by Jennie Bryson
I got the diamond service, and it was worth every penny. My car was gorgeous.Services: Auto detailing
-
September 2023 by Brett H.
Worst car wash ever and waste of $30They must have changed owners as it used to be the best car wash in Nassau CountyMy white car is filthy and they must not clean the Brushes or maintain the equipment.Guess someone bought the business and does not understand they have to upkeep the parts that actually clean the cars !!Stay away !!!
-
September 2023 by 3marjay
Miami Car Wash has extremely fair pricing and their workers take the time and effort to clean and dry the cars. Best car wash I’ve tried.Service: Polishing
-
August 2023 by Grace Ambrosino
STAY AWAY FROM THIS CAR WASH!!!! I came here on a Saturday morning around 8am and got the Diamond wash (with tax and tip it cost me well over $80.00). Upon arrival, I kindly instructed ALL THE GENTLEMEN in the front and the back to NOT open my trunk because I was attending a very important event and it was filled with valuables that could easily be broken if something were to fall out. They all respectfully responded that they understood and would NOT open my trunk. As I was waiting for my car, I heard a loud noise and I ran outside to find my valuables from my trunk (THAT I ASKED THEM NOT TO OPEN) broken all over the ground and everything was shattered. I immediately went to the person that was working at the desk and explained the situation, took photos of my broken valuables all over the floor and was told by the gentleman at the front that I should contact "Jin" the owner, and he would take care of the situation for me. I proceeded to tip the guys that performed my service and I went home and immediately called back and asked for Jin but he was never available. After TWO WEEKS of calling and leaving messages for Jin, he never got back to me until the THIRD WEEK I tried callingand he FINALLY took my call!!!! The moment I spoke with him, he was VERY NASTY and told me that there was NOTHING HE COULD DO FOR ME!! HE NEVER APOLOGIZED FOR BREAKING MY VALUABLES AND NEVER TOOK ACCOUNTABILITY FOR ANYTHING!!!! I have been in the customer service industry for well over two decades and this is NOT how you treat your customers!!! If my workers ever broke a customer's items, even if it were by accident I would first offer my apologies and speak with them in a kind manner and be sympathetic towards them. I was not treated kindly AT ALL and Jin was beyond nasty to me and my valuables were broken and there was no recourse. Do yourself a favor and STAY FAR AWAY from this car wash. Quite frankly, judging by the other reviews, it looks like they are going downhill anyway so go somewhere where you will be treated like an actual human being and not like garbage. Especially after spending close to $100.00 on a car wash, this mistreatment was beyond disrespectful and extremely unsettling. Thank you.
-
August 2023 by Robert Nelson
Outstanding attention to detail!!! BRAVO ⭐️⭐️⭐️⭐️⭐️ my new car wash is a great value. ?Services: Auto detailing
-
July 2023 by Regina R.
If I can give this place no stars I would. It is the absolute WORST car wash I've ever been to and I've been to many. There were water marks left on EVERY window and that has never happened at any other place I've been to. Check out the pics to see how they "vacuumed" and handed the car back to me. Rosa the cashier told me to come back the following day to see the owner after I requested my $ back. She was one of the rudest people in the customer service industry that I have ever encountered! I asked her to call the owner but she wouldn't saying that he's busy and has things to do. I told her so do I but I had to wait for my car to be "cleaned" as well as wait longer for someone to vacuum it properly. She told me if I don't like it to call the cops - Total disgrace!!!Spoke to the owner a day later. He said he doesn't care about reviews and continued on to BS me about what a great job they did then hung up on me - DON'T GO!!!!
-
July 2023 by Giselle Chung
Overpriced, charged me $3 additional for "extra mats" totalling $30 for a car wash that resulted in me still having to scrub something off the outside and the inside. Won't be returning, this place has gone way down hill.
-
July 2023 by Dawn Boles
I just left there about 30 minutes ago and I paid for the basic… They shined the tires they didn’t wipe down none of the other leather surfaces…I paid to wash the mats they just banged them together and just vacuumed the gravel that’s was in the mat they did a half job vacuuming my car in general They didn’t vacuumed the trunk.. still debri in the creases of my trunk ..Basically i just gave them $40. They must of changed owners because they weren’t like this before. Never again and I will tell people I know don’t go to them either. I could’ve washed my car myself and saved me $40
-
June 2023 by Carlos Jimenez
Hands down one of the best car washes on the island a big thank you to Catherine who clean the inside of my car did an amazing job took her time and made sure to clean every nook and cranny will definitely be coming back and hopefully Catherine can clean myServices: Polishing
-
June 2023 by Shawna M.
$48 car wash and my mats weren't washed and my car wasn't thoroughly cleaned. Horrible!
-
May 2023 by Susan G.
I was on the phone as I pulled into the car wash and once the car wash was done, I got back into my car and noticed that my touch scream no longer worked. I tried to call my husband to let him know I was going back to car wash but the speaker for the bluetooth was not working, all i heard was crackling. I went back in to receptionist and she had someone look at it and verified that nothing was working. I gave her my name and number and was promised a call back in the morning. In the morning the touch screen was working but the speaker was still not working, I reset everything, and I had never had an issue with it before. I saw them use forced air into the vents and on the dash but not sure if thats the issue. I waited for a call but never received so i called twice before speaking to the owner Jim, who basically told me tough luck, he accepted no responsibility or assistance. Blamed me for the incident. Please Please do not bring your car there for a wash, the touch screens are very sensitive and they careless spray down the car and blow forced air with no regard. I am out $40.58 plus can no longer use blue tooth in my car for phone or aux music. Never used Yelp before but I was shocked at how I was treated and my issues were disregarded, def not a way to do business ..
-
May 2023 by Chloe I.
I have gone to many car wash places before. Miami car wash does an excellent job. They don't rush I highly recommend.
-
May 2023 by Elizabeth Mathew
I went today to get the gold car wash special! It was horrible job this place did! I stopped coming here because they were bad last time in December of 2022 and I thought I would give another chance! Worst mistake! There is water spots over the car, not vacuumed well at all, mirrors dirty, trunk dirty and I specifically asked them to vacuum the trunk but that even they didn’t do well! I wish I could get my $38 + $10tip back because this was not worth a penny! I called the place but no answer. The guy didn’t even wipe the car rims or wax anything. What the hell was this guy doing???? Please save your money and time and go elsewhere!Services: Vacuuming
-
May 2023 by Will Douglas
The monthly pass is very inefficient. The whole process takes way too long. The place down the road has a better system. Also, the quality of the interior wash has gone down. They keep your car for 15 mins which I appreciate… but there’s still crumbs on the seat???
