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July 2023 by Hayley
You are running a business if someone calls your place of business it’s not professional to answer like it’s your personal phone. Very rude
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July 2022 by Daniel Romagnolo III
Sammy , the owner and all the workers there are great people. Great pricing and they will always help you save a Buck and leave the store satisfied
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July 2022 by Joi E.
When I began smoking flavored cigars, my friend brought me to Twisted Smoke Shop. I drive from Queens for all of my cigar needs and Sam has assisted me every time that I've been there. He makes great suggestions and my taste in cigars has matured with his assistance. Prices are reasonable and the store has gone through nice renovations since I began going there (looks good and clean/organized well). I will continue to drive out there for all of my smoke shop (cigars/hookah etc.) needs.
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November 2021 by Demetri W.
One of the best and most convenient smoke shops around. I promise you will not be disappointed! Customer service is impeccable as well as all of their products. Highly recommended hands down!
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September 2021 by Angela Bianco
I never ever leave anything less than 5 star reviews but sadly I had such a negative experience here that I felt I had to share it. I went in to purchase my first delta 8 vape pen, hoping to help relieve pretty severe anxiety. I asked for the employee’s best recommendation and he told me to try the Cake brand. I believe his name was Sam. I left satisfied, but after trying the vape it caused pain in my lungs and a lot of coughing (I’ve smoked CBD and other things and have neve
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September 2021 by Angela B.
I never ever leave anything less than 5 star reviews but sadly I had such a negative experience here that I felt I had to share it. I went in to purchase my first delta 8 vape pen, hoping to help relieve pretty severe anxiety. I asked for the employee's best recommendation and he told me to try the Cake brand. I believe his name was Sam. I left satisfied, but after trying the vape it caused pain in my lungs and a lot of coughing (I've smoked CBD and other things and have never had this problem). I looked up the company and found they have no website, no contact information, and I found multiple sources stating this is an illegitimate company with bad products. I went back about 5-10 I minutes later, hoping for a refund or exchange, and while explaining the situation was rudely cut off by the employee, telling me he will not do anything for me. I tried to explain he recommended this and it's a bad product from a fake company. I was even willing to exchange it for something cheaper. He refused, and said he doesn't know what I'm trying to do. I started crying (like I said, I have pretty severe anxiety and I tend to break down in these situations) and he then told me crying won't change anything, the transaction is done and that's it. He was extremely rude and condescending throughout the entire interaction. He insisted Cake is a legitimate company, and said to ask them for a refund, so I told him to give me their contact information and I would gladly do that. (He was unable to provide me with any contact information for Cake. He gave me the phone number for a 3rd party retailer). He also called his boss, who was rude as well and not at all helpful or understanding. So, beware: this company will sell you fake products, and will treat you like complete garbage in the process! I urge you to reconsider shopping at Twisted Smoke Shop, it is clear they don't care about their customers. Links for 2 of the many resources backing the claim that the product Twisted Smoke Shop sold me was not legitimate. I also have screenshots with some info from these articles.
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June 2021 by o brown
Best smoke shop in Long Island I definitely recommend you go it has everything you need1???
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June 2021 by shomari houston
Best smoke shop in town...and my dude sam is the most customer friendly owner
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June 2021 by Jami Xiques
We love Sam; he’s the BEST !!
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February 2021 by Jake ?
The owner here is an awesome dude. I came in to grab a new vape and was not satisfied with it and he gave me a brand new replacement no questions asked. I’ll be going here from now on if I need anything! Excellent customer service, I recommend this shop to everyone!
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February 2021 by Andrew Moonan
I have been coming here for over a year and the owner is an all around great guy. He always has whatever I need and I highly recommend 10/10.
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October 2020 by علي الخفاجي
Best smoke shop in town
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August 2020 by Ana Rae L.
I literally just came out from this store. The man behind the cashier has a short temper. He raised his voice at me for asking something. I just moved in to the neighborhood. Never coming back in this store.
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July 2020 by dennis bautista
Every time I come to this shop i feel good. We make the trip from the Bronx because Sam always makes sure that we get what we need. When it comes to cigars, Sam has the best variety and always fresh. Stop by, try it yourself, you won’t regret it. Thank you Sam for your wonderful service.
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July 2020 by Angela Morel
What an amazing establishment! Sam always goes above and beyond to provide the best customer service ever! My husband and i commute from the Bronx to East Meadow every week to come to this store. They have EVERYTHING. Cigars are ALWAYS fresh and they have a great variety. Their Hookah products are also great. We bought the most beautiful hookah from this place. HIGHLY RECOMMENDED!
