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September 2024 by Neal Lafferty
This was a terrific experience from start to finish. Ross, Kerry Ann, Tom, and Alex. I come from a construction and trade background and have very high expectations for a quality project. Ross and the team exceeded my expectations on all accounts.
Starting with the design, Kerry Ann spent a lot of time to discuss with us what our needs and design ideas were at the start, and picked out fantastic suggestions that helped refine these ideas. The selection of tile, fixtures, and design expertise that Kerry Ann brought to our project was second to none. All materials, fixtures, etc. were of the highest quality. I highly recommend Kerry Ann, she's a true professional and has an eye for style and detail.
Ross, the owner, then met with us to refine expectations and to review a detailed estimate of materials and labor. Not only did I appreciate this level of detail, but in the end, we were extremely close to the initial estimate. I found this high degree of professionalism comforting; these guys have a lot of experience to know what a job will entail.
Our work was done by two highly experience and accomplished tradespeople, Tom Hanley, and Alex Zazubec. I highly recommend both of them. Tom is a master craftsman of the highest order. In Rochester, NY, you can't hire Tom Silva, but Tom Hanley is an equivalent level of master builder. He took our bathroom in a 100+ year old house down to studs and joists, first doing careful demolition, then carefully leveling and trueing the walls and floor. This is important because it dramatically improved the fit and finish of the tile work. Everything was roughed in and set expertly, from the electrical, to the cieling exhaust fan, plumbing, etc. Details are important and I'd like to bring up a few. First, he took the time to install an insulated flexible duct to our fan, so that we wouldn't have to worry about condensation problems later on. Another example of the level of detail was that during the demolition, we found an old unused heating pipe. Tom was able to adjust our plans, and customize our vanity with a kickspace heater, so we could again use this heating loop with a new specialty radiator. He was able to customize the cabinet on site. Sheetrock work was excellent, and during the work I got an excellent education on finish work that helped to improve my own skill level, which I really appreciated.
As you can see in our pictures, we selected extensive tilework, and Alex Zazubec of Elite Custom Tile & Stone was subbed in to do the work. Alex is also a craftsman of the highest order. As you can see in the images, all tile was cut precisely, and installed with care. The finish of the tile, leveling is impeccable. It's like it was installed by the hands of a surgeon. He also built a custom, two shelf niche.
All work was done with super care for dust control, daily clean-up, and foot traffic was minimal. It was not an inconvenience at all to have these gentlemen in my home.
Everyone has different expectations for quality work. Mine are extremely high and the team exceeded my expectations. Concept II installed the nicest room in our house. I will only use these team in the future, I was so impressed with the work.
If your family is considering a remodeling project, and you want to be impressed with a value building addition to your home and life, I HIGHLY recommend the dedicated and professional team at Concept II. I'll be a customer for life.
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August 2024 by Christine Vilinsky
I'm looking for over the oven panel front cabinet door like in the picture as you can see it's to low for the microwave I need a shorter one ? thank you
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February 2024 by Gina Reitano
The team at concept II was absolutely amazing to work with. We had our kitchen redone, as well as our pantry. We are so happy with the outcome!! Call concept II for all of your home improvements you won’t be disappointed!
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January 2024 by M C
I cannot say enough about my experience with Concept II. Ross, Gary and the team at Concept II helped my wife and I design the bathroom of our dreams! As a first time homeowner with zero experience in bathroom remodels, Ross took a complex design layout and put all of my questions at ease on his first visit to the site! His knowledge, passion and attention to detail resulted in a breathtaking oasis I get to enjoy each morning! There is no one else I would consider when it comes to bathroom and kitchens!
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January 2024 by Nate Weston
A great kitchen, bath, and closet company! The place seems like it does good business!
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January 2024 by Frank Shaughnessy
Concept II did an incredible job remodeling my master bathroom. They were so easy to work with. The workmanship was outstanding!! They were extremely clean and careful to minimize any disruption during the 3 weeks of construction. The few times we had hiccups they were quick to address them and were always pleasant and highly professional. I would not hesitate to work with them again on a future project!!
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January 2024 by Helen Blondin
Kerry Ann, Ross, and the crew did a fantastic job on our remodel. We loved the design experience and the cabinets for our bathrooms and kitchen are top notch and so much better and more usable than what we had. Throughout the process they were supportive and tolerated my endless questions! We have no regrets and are thankful everyday for our new kitchen, bathrooms, and laundry room!
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October 2023 by Patrice Mitchell
Over the years, Concept II has done complete remodels of our kitchen and two baths. The design process, ordering, and the work always goes smoothly with this company! Everyone does what they say they are going to do, on time and pleasantly. The results are terrific. A problem arose at one point, and the owner was very responsive. Customer service is top notch! I am happy to recommend them.
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October 2023 by Michele Randall
Our kitchen, family room, and powder room remodel with Concept II exceeded our expectations! The design, flow, and functionality of our new space is beyond what we ever imagined. The craftsmanship of the cabinetry is impeccable, and we love the look of our paneled appliances! A favorite feature is the under-cabinet lighting and outlets. The materials and colors of our backsplash, countertops, and tile floor perfectly complement each other, creating a warm and inviting space that our family now loves to gather in. Throughout the project, we were impressed with Ross’s attention to detail and excellent communication skills. He kept us informed every step of the way. We cannot thank you enough for your expertise and professionalism, and for making our new space amazing!Services: Kitchen countertop installation
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October 2023 by Cortney McKenna
We just completed our kitchen remodel and could not be happier. Concept 11 made the entire process enjoyable. With their hardworking and trustworthy staff. During the process everything was kept clean and organized. The attention to detail was amazing. We worked with Ross and Kerry Ann to design the project and they made the process easy. They had many ideas and suggestions for the space. I would highly recommend them for customer service and workmanship. I look forward to doing the next project.Service: Custom kitchen cabinet construction
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October 2023 by Nicole Pease
Every detail from start to finish has been impeccable while working with Concept II. We had a huge project including the kitchen, bathroom, living room, and flooring and I feel like I couldn't have been in better hands. The staff was kind and communicative and helped plan every detail. The execution was seamless and we had the best guys on our reno, they were fun, very skilled, detail oriented, always on time, tidied every day, and helped explain things in response to my many questions. Even wrapping up a few little details after finishing the project, I feel like I'm still getting such great attention with the goal of getting everything right. I feel like we've become friends over the course of our work together and I would recommend Concept II every time, I couldn't be happier that we picked them for our project.Services: Kitchen countertop installation
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September 2023 by Doug Lyon
We've done two projects with Concepts II: a master closet and built-ins for our den. We've been thrilled with both. From start to finish, design to installation, they are pros. I can highly recommend.Service: Closet design
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April 2023 by Justin Francisco
From the beginning with design to the end of the project this was a spectacular company to deal with. I highly recommend them. We worked Sarah on design and Steve and Rick were our construction and install team. They kept the work area very clean every day. We set a time line and hit it exact on the money. We couldn’t be happier with these results and the people at this company. The owner Ross was even involved and you can tell he really cares about the project coming out exactly how you want to see it!Services: Kitchen countertop installation
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February 2023 by Lisa Gonzalez
I entered the showroom and waited close to 10 minutes to be greeted, even while there was an associate sitting with a customer right there, but didn’t look up. I finally poked my head around a yelled “hello?”
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September 2022 by Rob Ells
Phenomenal experience working with them for some replacement parts for the custom cabinets in a home we recently purchased. Very responsive and quick to find a solution. Highly recommend this company to others.
