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October 2023 by MaryLouise Brennan
I had an amazing experience at Hoselton Collision Center. I needed a new hood for my Scionxb. Justin K. Assistant Manager took such good care of everything for me. The body shop did a beyond beautiful job. Everyone there was so helpful and nice. I highly recommend Hoselton Collision Center.
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October 2023 by Rob G
Excellent work
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September 2023 by Jeremy Bricks
Brought my car in that had been rear-ended. They did a superb job on repairs, looks better now than before the collision!
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September 2023 by Deborah Curthoys
Cary V. worked with me the most. He was very professional and attentive to my needs during such a hard time for myself and my husband. There were other people there that also helped us, like the receptionists, mechanics, etc. I would go back there if need be in a heartbeat. And I would recommend this place to my family and friends! The work done on my car was great, too!
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July 2023 by Jerry R.
Buying a car here was the absolute easiest thing we've ever done. Jonathan G the salesman matched us with the perfect RAV4 for my GF. She fell in love with it immediately. The trade in process was done by the time our test drive was finished, which wasn't more than 20 mins. The car was mechanically sound and completely clean. Joe D, the finance manager, helped guide my GF's decision on extended warranty and even gave a nice discount. Shelly, the insurance manager secured my GF a far better rate than her current one. Everything went incredibly smooth, not a single complaint. Will definitely be back or recommending Hoselton if looking for a car!
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May 2023 by Douglas Landy
The work was expertly done, but it took at least two months! That wait time is unacceptable.
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April 2023 by Marsha Chapman
Very poor communication overall. Car took a week longer than necessary to complete repair.
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March 2023 by Katie Clark
The staff on the phone and in person were very nice. That's why I was so surprised when I called at 4 pm to pick my car up to be told it was an EIGHT DAY job. No one had ever mentioned that to me over the phone, in person, in writing, etc. It's the kind of thing I would not forget. I gave up and picked the car up. After all day "in the shop" they hadn't done a thing. LOL
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March 2023 by Yilo
Good service,
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March 2023 by Mohri Hime
Can't say one bad thing about this place. Very professional. Very reliable. They are just very jam packed this week - lots of accidents from COVID fog? Still, I'll think twice going elsewhere.
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March 2023 by Jeni B
Heather and Justin are awesome!
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March 2023 by Deborah DeRavens
Nice folks
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September 2022 by Katie C.
So nice in person and on the phone but..... I waited two months to get my car into the collision shop. I called at 4 pm to ask if the car was ready. It turns out it was an EIGHT DAY repair job. LOL. News to me. So I guess word to the wise, always ask how long it will take to complete the job. They never told me.
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July 2022 by Nicholas S.
Recently I bought a nice truck from Van Bortel. The insurance company I deal with wanted a current picture of it. So I had to research around the city. Due to the Pandemic, a few places had closed down. The car agency that was still active was Hoselton in Fairport. I called there and spoke to Therese. She explained that they were booked solid, and had absorbed other places business due to closing. I told her the Insurance company I deal with set a date (July 15th) to complete the inspection. She said she couldn't due it but told me to hang on. She shuffled some papers and appointments around and said the earliest she could do it was the 19th. I contacted my insurance company and applied for an extension, they granted it to me. I was pleased with Therese, she got me in and went through the procedure. Very polite and professional. She also works with a gentlemen by the name of Trevor who I spoke to also prior to my appointment. He was helpful also. The entire office was professional.
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April 2022 by Molly S.
Hello, I just really need to get something said and off my chest. My whole experience from start to now has made me feel so unheard and very low as a person. As a consumer, who was looking for a car the same day my first car ever died; I felt nothing but pressure. I dealt with Robert, he seemed genuinely professional but he couldn't remember what was coming and going. There's was a lot of blank spaces. I wanted to look at a variety of cars, I ended up getting the Chevy Cruze. When I signed all my paperwork, they said the car would be ready THAT night; we'll it wasn't. They said okay come back tomorrow, it'll be ready first thing in the morning... 11am rolls around, I show up, and guess what? Still not ready. they said oh I don't know why anyone would say that, as the finance guy, Robert and another guy from used all said yep it'll be ready first thing in the morning. So I wait a few more hours, around 2pm hits, they said okay it's gonna be ready in about an hour, I thought FINALLY! nope, half hour goes by and now they need to drive to canadaguia to fix the LEAN. They said all of this was already handled when I signed for the car, so now the lean wasn't even corrected? So they sent some guy, and the office there screwed it up, he had to drive back a second time. Another 2-3 hours go by, it's nearing 5pm, Finally, it's ready to go, but I'm signing paperwork and to be honest my patience is very worn. Robert didn't have the correct paperwork, he didn't have my trade in marked off my paperwork, he had me under NISSAN and not CHEVY. I said dude, if this isn't fixed I'm getting my money back and bouncing, he simply said " maybe you should " with an attitude and walked away. SUPER UNPROFESSIONAL. the finance guy mike comes to me and fixes everything and proceeds to help me with paperwork, I'm in tears and beyond upset. This isn't how I should feel at this moment, I mean I just got a new car! I should be happy! So, they fix the plates and I'm driving off; not even half a mile down the road, I notice there's a CRACK in my windshield. A CRACK. I turn around and demand to speak to someone because I just spent 2 whole days at this place with the worst service, and now my new car HAS A CRACK. IT WAS NOT IN MY POSSESSION MORE THAN 2 MINUTES. they say, oh no big deal, we'll just have someone fix it. Well it is a big deal, despite the experience I've already had. moving on, it's fixed. About a few weeks go by and my car is good; until last Thursday. My car stalls and shakes on the highway. I'm freaking out. I call the next morning, they don't believe it was shaking. I bring it in, the used sales guy sat in my car 2 seconds and was like I stand corrected. Like yeah no shit. they take it over to the service center, they said it's just spark plugs and Matt said it'll be done no problem. A few hours go by, he confirms it'll be done soon and I'm like okay I'll just swing over and wait. When I get there, I'm told my car isn't done, and it won't be done until Monday. WHAT?! I just drove 25 mins out here to be told that my car isn't even close to being done and is getting sent to Chevy. Again I'm in tears from the stress and attitudes I received, words cannot express that, but I asked okay can I have a loaner? I have a business event this weekend, I got 3 no's until I got told they had a car for me. Today comes, I get a call this morning from dawn, and she said my car would be ready today for pickup, well come 3pm and she calls again saying it won't be done today. I'm so sick of this. I want some kind of resolution because this has been a total fucking nightmare.