North Eastern Pool & Spa is Rochester's largest inground pool dealer and installer, boasting 40 years of experience in transforming ordinary backyards into personal vacation spots. They are Upstate New York's best choice for inground pools, above ground pools, and spas. Customers appreciate the beautiful showroom and the helpful staff, who provide great service and have the parts needed to complete installations. Clients specifically praise their good maintenance advice, prompt service, and ability to fix issues with pumps and filters, which saves them money. Many highlight the friendly staff, including Andrea, who offers personal service and quickly puts together what customers need. The company is known for its commitment to customer satisfaction, making it easy for novice pool owners to understand water treatment and maintain their pools effectively. The service department is reliable and straightforward, ensuring that tasks like replacing a pool pump are hassle-free. Professional staff members also provide valuable advice, making it easy to maintain both pools and spas throughout the year.
I went in to get what we needed to winterize our pool. Everyone there was incredibly helpful, they installed our pool and close it one time.
June 2025
Had a great experience while getting items to open the pool. Helina was very helpful and patient. What a pleasant surprise customer service is at NEP&S!
May 2025
Get my water tested regularly here, and buy all my pool supplies. Very good and knowledgeable staff.
