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October 2023 by Wyatt Dutro
This is my go to pet store for all my reptile and gerbil needs. I love the prices and selection and not to mention the fantastic customer service. I would also say they have the most impressive selection of tropical fish.
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September 2023 by cindy pappert
This tiny puppy that weighed less than 3 pounds, which is fine for hid breed, but when they close the store that poor puppy and all others all left all alone til someone comes in the next day, There is no grass for them to go potty. They sit in a cage more than they are outThis should not be allowed. For the price of that puppy you could rescue 20 dogs with shots ans add included. Rip off. How can she do that..
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September 2023 by Tara W.
I went in to pick up a treat for my dog, and saw that they had a pug puppy for sale, and it broke my heart. The puppy's eyes were completely bugged out/popping out of his head, which means he will likely have a lot of eye related health issues down the road. On top of that he was so overwhelmed that he was freaking out whenever someone went near the little playpen they had him in. And, they had him "discounted" because he was "too old" at five months. The discount price? $1,200. It all made me sick. If I never step foot in there again, it'll be too soon.
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August 2023 by Alex H
Only place I’ll go for fish and aquarium supplies. Fair prices for good quality and VERY VERY knowledgeable and super friendly staff. A lot of places that sell fish talk down to you and tell you what you can and can’t do with your tank. Not here! They are genuinely interested in what set ups you have and just happy to talk about the hobby. Never pushy, they just want to educate kindly, answer questions, and allow you the best chance at success with your set up.
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August 2023 by Morgan Dryer
Upon entering to buy a fish…one couldn’t help but to be surprised to see the puppies in their little glass viewing cages. We soon realized…not to judge a book by it’s cover. We as a family…fell in love with a little doxie pup. We went in for a fish and left (a few days later) with a healthy little puppy. I can’t say enough about the amazing team and their thoroughness In the purchasing process. I went in thinking one thing and left with an immense respect for the team at Pet World. They truly care about all of the pets and their well being….they also care about educating the families purchasing. They take great care in educating you to understand (and feel comfortable with) all aspects of the puppy purchasing journey. I was able to ask any questions and they were happy to answer. Our little puppy couldn’t be more friendly and healthy….he was very loved and well taken care of while there…and we feel soVery blessed to be able to call him ours. I would highly recommend Pet World and can’t thank them enough for going above and beyond for our family (and puppy).
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July 2023 by Amanda G.
We went in before closing, the employees were super nice, super helpful, super informative about the fish supplies we were acquiring. The tanks were awesome and the pride they take in their tanks isn't something you see every day and I absolutely loved that! We got a few shrimp and some brine shrimp. I've never walked into a pet store and been that amazed by the fish section! Keep up the awesome work!
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June 2023 by C. D.
It’s tragic that the law banning sales of dogs, cats and rabbits in pet shops in NYS, will not go into effect until 12/31/2024. I was in Pet World several months ago and questioned the assistant manager about the puppies they sell. He was rude and tried to “man-splain” to me that it’s not as people think it is. When I asked about health certificates for the puppies, he said he “didn’t know what I was talking about”.They had several puppies who had been there for more than 3 months living in cramped display cases. They were all on antibiotics as a health precaution due to one puppy having kennel cough. I was also told by one of the young people working there that the other puppies were most likely “fine” because they do not allow them to play or have contact with each other.Heartbreaking how greed can shift one’s moral compass. I would have respect for them as a business if they held adoption clinics with dogs, cats from local shelters versus fueling the problems with too many homeless animals!And, to “Jim’s” comment that he helped to write the legislation, sounds like that was an act of self-preservation for you in your bank account. Don’t know how you sleep at night, knowing the harm you were doing to those poor animals with inhumane living conditions.
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June 2023 by Matt Clemente
Stopped here recently to check out the fish since the LFS I usually go to in Rochester closed. They didn’t have harlequin rasboras or panda cories which is what I was looking for but I had a nice chat with Andrew about fishkeeping and he showed me around. Staff seems very knowledgeable and helpful with fish. Will probably be coming back.
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May 2023 by Jacob Allen
I buy most, if not all, of my supplies here.If you're worried about something in regards to your pet, do not hesitate to ask the staff questions. They're VERY knowledgeable and love what they do.
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May 2023 by Dan Muscolino
Pet World is where I get nearly all my aquarium supplies and my fish. We have 2 rabbits and nearly every thing for them has come from Pet World. The people are friendly and knowledgeable and have never steered me wrong when advising me about my aquariums or what types of fish I can put together. Both stores are always clean and well staffed. Prices are competitive... everything is expensive, so pricing, unless it's really out there, pricing is reasonable. I always have a good experience when shopping at Pet World.
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May 2023 by yingtong li
I've been going to this shop a lot lately to buy some small fish and prawns and everyone working there has been very friendly. Be helpful! Especially these two times to meet a braided man, service attitude is very good ?
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May 2023 by Trisha Forsythe
Went to pet world for the first time and was pleased w the selection of fish supplies. I was not happy w the puppy mill style of place w several specialty puppies sitting in tiny crates on display. I left with a very sour taste in my mouth and for that I cannot go back. Very archaic way to sell those poor babies and promotes puppy mills. Sad this is still going on
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April 2023 by Rance grape
They have great information and guidance for many different species of fish if you're looking to start a tank at home or the office
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December 2022 by Oliver Leer
This store had come highly recommended by some friends of mine. The store has a great selection of fish - salt and fresh - as well as supplies. The staff are friendly and knowledgeable and I'll probably keep coming back. My only concern, as someone who has never shopped here before, are the several dead fish in various tanks. One had been mostly fed on by the shrimp - at least you know the shrimp eat well! Anyway, I know fish die just like any other animal, but as pet shop keepers I would think there'd be a certain standard of care that would be upheld. It's very discouraging to see deceased fish left uncared for with other live fish - as far as I understand it existing in the same environment as dead fish can be very stressful for the live fish, as well as harm the overall chemical balance of the tank. Because I was told by reliable friends to trust this store I did ultimately buy some fish, and the chat with the staff person I had did lift my spirits a bit. So I suppose we'll see how things work out and perhaps I'll update my review later.
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November 2022 by Patricia Rinaldo
It is a very nice place to get things for your pet i get things. There for my.2.dogs once.in.a.while.
