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November 2023 by Karen Smith
Wow! Our Softub motor needed repair. I dropped it off at Pettis E.R. and within an hour they had it fixed and ready to go. Thank you for the great service.
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November 2023 by Chuck Metcalfe
Excellent Softtub buying experience. Excellent selection of hot tubs, outdoor/patio furniture, and accessories. Staff was very helpful.
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October 2023 by Kirk VanHouten
I bought a Max 481 hot tub from Pettis 9 years ago, after researching tubs extensively and deciding I wanted one without blown foam insulation. Kathy helped me extensively, and patiently, with the many questions I had about such a permanent and expensive addition to my home. She never pressured or “sold” me at all, just kindly answered questions with knowledge clearly acquired from working with these products for years. Everything was delivered and installed exactly as promised and on time.More important to me has been the service department. Like any large piece of expensive equipment there have been various things that have needed repair or replacement over the years. Dale and his service department have been awesome, and have taken care of everything that has gone wrong (mainly audio related, but also a display panel, and a pump that needed to be replaced). Virtually all of it was covered by warranty without any hassle at all, and anything serious was dealt with rapidly, particularly in the winter when it is critical. Even during Covid they came out and took care of us. Our experience with the service department is what allows us to really enjoy the tub (which still looks basically brand new after nine years), knowing that Dale and crew will promptly and competently be there to take care of if necessary.Go skiing. Go to hot tub. Relax. Nice.
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September 2023 by Courtney Mathewson
If you want a company and their associates to care about the money you are spending at their business, go to Pettis. Their pools are high quality and great price! Blaine is a wonderful associate, he walked us through the purchase of our pool step by step and reassured we understood everything top to bottom.
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July 2023 by Heidi Quinlivan
We have been a 20+ year old customer of Pettis Pools and have been happy all those years until now. We have a Softub and have purchased all our chemicals and filters for it there too. Whenever there was a service issue (which was rare) they fixed it quickly. I recognize we have an old hot tub so it is not surprising we are having problems with the power pack now. Initially the way the service was handled was very frustrating. I am happy to say we are the road to resolution and appreciate John's (co-owner) time today. Will post again when resolved.
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February 2023 by Mike J
Jim O was very professional, no pressure. We bought the Vita Joli tub and we love it. Installation was timely and easy. My wife doesn’t know why we waited so long. This is my first time using Pettis and I’ll be sure to return. Highly recommended.Service: Spa & hot tub installation
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February 2023 by Daniel Lustica
Pettis was very friendly, easy, and knowledgeable to work with while buying a hot tub recently. They were professional and helpful throughout out the whole process.
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September 2022 by L J.
Worst costumer service I have ever had!!!! Had a problem with a pump they acted like I was a pool expert!!! Went to NorthEastern pool and spa and my problem was solved within minutes
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August 2022 by Matt Peden
Sales person was very knowledgeable and there was no pressure to buy. The hot tub sale, model availability, features and 0% financing became the deciding factor for our purchase here.
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August 2022 by jacquelyn sumbatoff
Purchased new house that had used this company for years so we went with them. It's been a nightmare since the improperly opened our pool and never pulled up our pool history. It's as if they have no record keeping of the pools they service. Takes over 3 days and multiple calls to get intouch with anyone. Anf then again get put off. If you are thinking about using them go else where as there customer service is horrible.Services: Swimming pool summerization
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August 2022 by Jay3 Hiatt
They take weeks to get on the service schedule and now I have leaks on my new plumbing just installed by pettis what a joke. I tried calling g service directly for days In a row and takes a week of calls to get 1 return phone call
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July 2022 by Tammy Baxter
Great experience. Knowledgeable and friendly store staff and delivery crew. Tub even came in 2-3 weeks early!
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July 2022 by Hernandez Kelly
We recently purchased a spa from Pettis pools had a great sales experience and delivery was fast and easy. After delivery was done with the installation we noticed one of the fountain lights was not working. He set up a fast appointment to come for service and they did and the gentleman that came texted immediately not very long at all very knowledged serviceman. On a scale of 1 to 10 I would rate Paris sales service and the overall experience a 10. A big Thank You to Mike Iamele, the owner and the serviceman, all were very kind and friendly! Thank you
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July 2022 by Robert Hernandez
Excellent service would recommend to all my friends and family.
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June 2022 by Kimberly OConnell
The team at Pettis truly stands behind their products it is not just sales pitch!!! Their service department is top notch in their responsiveness, approach to technical problem solving, and explaining their reasoning for their solution for correcting the problem. It is especially helpful when speaking with female customers and not talking past them. Dale you and your team are to be commended!!! Thank you. KimServices: Hot tub equipment repair