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September 2022 by Thaddeus Duffy
I think the low reviews on Google speak for themselves. I called this company inquiring about their property management services and was less than impressed to say the least. The brief interaction I had with them was unprofessional.
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September 2022 by Angela Kowalski
great staff and great living spaces for single people or whole familys. staff is polite and units are clean.
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September 2022 by Kim Conant
Total slum lords. Rude management.Definitely do not care about tenants.
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September 2022 by Troy Vanantwerp
Management is good and apartments are nice ?
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September 2022 by Jayden Martino
Horrible company that runs shotty outdated places to live. Didn't renew my lease because I had a paper trail of me not owing them the money they tried taking me to court for. Showed up to court and after waiting there for 45 minutes their lawyer said it was withdrawn after I asked him what was up. Sent me the non renewal letter and then tried evicting me and that didn't work because the judge said why is this even happening what a waste of his time.....what a joke!!!!
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September 2021 by Tsunamii Wayy
Have properties Arbor Heights & Bellevue Heights that they leave uncared for ! NOBODY answers the office phones on the weekends . If you have an emergency than you will have to wait till someone comes in office .
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September 2020 by Branden Pickett
I've lived at a Sermar property for about 13 years. Great place that continues to get better every year. Mark personally visits the property to make sure its kept nice. The new office Manager Katie is kind and helpful.
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September 2019 by Maggie Russell
I moved in and before I was allowed a walk through the service guy had me sign and say everything is fine. It Is NOT! After lease signed I was informed that I would need a PO Box as there are no mail boxes. This is against the NYS tenants rights. Mark has 60 + days to correct this issue. There has been no communication besides being told I cannot hang one that I already purchased. I will give 30 more days and I will be in touch with the NYS Attorney General regarding the issue.
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September 2019 by Brion Burger
Received eviction notice warning which isn’t 2nd month yet. Signed as year leasse. Not month to month. Since retired landlord sold to this Sermar and changed everything much worse than ever. Maintenance ignorance my recommendation, raised the rent which ignore retired said fixed monthly. “Warning... shady management” I am not happy with this new management. I did pay make small payment to reach full payment and this management have no patience at all. Recommend you not move in under Sermar. It not even 2nd month behind while living with wife and 2 beautiful daughters who do good at HFLCSD. Sorry I am very upset with Sermar who won’t cooperate with me who we are deaf and enjoy raise cost against us.Wow pretty disrespect us. They will not support you if trying to get new job better paid to pay rent, wow! Cold hearted. Sermar is Scrooge ! They don’t care if you are trying to live well. Sermar better need to make fair for everybody instead of being cold heart. This sound like where the homeless start.*** update. Maintenance did replace a/c and thank for that. Until that great maintenance guy left this job and hired new guy don’t do his job properly over summer.And this threaten sound like month to month which I signed for yearly lease. This is a reason of mismanagement service. Please change for fairness. Send you multiple email and never respond for solve this issue. We never met landlord.
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September 2019 by m cliff
Very good company. They take care of their residents and property. They do make to bad apples leave the property and it seems the bad residents like to leave bad reviews. Oh well, what else would you expect.I have never had a problem with the management or my neighbors, we respect each other and our homes.
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September 2019 by Michael Scheid
Lol, the only people that share on here are most likely people who got evicted. I just signed up for a second year. I live at Timberlane in Syracuse. I fell behind in payments, Brenda was more than happy to work an agreement out with me to settle up. The maintenance man Chris is a rock star. Anything I ever needed was addressed promptly and professionally. You have a great crew running Timberlane and Aaron Manor. Keep doing what you're doing!
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September 2018 by Amanda Stewart
I live in one of their properties. They have one landlord who "manages" about 70 ish apartments! He has to di everything! From fixing any problem that arises to lawn work, shoveling in the winter! We call for something that needs fixed and he doesnt show. Poor guy is probably so overwhelmed with work he cant keep organized. This wouldnt be such a bad place to live if they would pay workers to keep up with it, rather than one guy who has to do everything. Its auwful! You think Sermar would want good reviews so people would want to live in their places and talk good things about it, refer others there. But im also beginning to realize their money hungry and anything to save a few bucks is what they will do, but they arent afraid to raise the rent every year. Aint that something.
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September 2018 by Michael
Owner is a money grubbing nightmare!! Don’t move to any of his properties! Fox Run, or the one on Kittleberger! You will be sorry when it’s time to get your security deposit back
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September 2018 by Kelly Q
In response to the extremely unprofessional owner Mark Sertl. I was not considered a lease holder, so therefore no i did not receive an eviction. Your extremely uninformed and have no knowledge on how to run a buisness. I have never seen such neglect in any place I have ever lived. This was the worst experience I have ever had living in an apartment. Plumbing issues every time you turn around and as far as the eviction you are so quickly to try to bring up we paid up until the last month. I refused to give someone 800 to be living in filth with all the water damage you refused to fix. I warn anyone when looking for some place in Webster stay far away from these people! There are so many awesome options and I love my new apartment. This place doesn’t even deserve a one star.
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September 2018 by Kyle Patrick
Friends of mine are tenants, I’m there all the time and have witnessed horrible disgusting things in this place. Water leaks through the walls into the carpet, poor plumbing conditions and cheap outdated windows with little to no security. Black mold water backs up through the shower drain flooding the tub and water seeps out of the toilet onto the floor. I was so disgusted to see these living condition’s. I was there as a witness when my friend(tenant) was on the phone with the landlord and he refused to answer any questions. He was asked to simply fix the plumbing issue and the landlord would reply “anything else” constantly repeating himself to be a wise guy. Landlord says he continuously tried to fix the problem but the tenants would not allow him to, that is a lie. The sounds of a greedy crook for sure. I was shocked by the evidence of this complex I have witnessed. I will never move here and hope no one trusts them with your security deposit Bc they just keep the money on you and threaten court when they take falsified photos of other units claiming it is the damage that you have done. Very dirty business. Very outdated. There are tons of places to look for enjoyable living. This place is definitely not one of them
