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March 2024 by Michael R.
There’s a worker there with short hair, missing tooth, and hand tattoos that gave service so terrible I left and went to UPS instead to ship my package. I would recommend actually evaluating who is employed there properly.
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March 2024 by Anthony Joseph
Fast, friendly service
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December 2023 by Nic P.
I love this post office. The employees are always friendly, polite and courteous here.
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December 2023 by TP
Would give zero if I could. The worst service in America
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October 2023 by K.J. 63
Ernestine is the most unprofessional worker. She threw a pen at me. Grabbed the package out of my hand. Was listening to profanity music on her cell phone. How could someone represent the us postal service like this. She doesn’t deserve this job.
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August 2023 by Debbie Chapman
I used East Rockaway post office on Wednesday to mail a package that needed to get there overnight. I usually go to Oceanside, but was in the area of E.R. and parking is good there.Three times I told the clerk the package needed to be overnighted. At the end of transaction, I asked again-"so this will get there tomorrow?" NO RESPONSE. I am now checking the tracking SATURDAY!!??!?!!? What?!??! it should be there Thursday!This clerk did not verbally respond to me nor did the clerk ever tell me to follow some of the prompts on the pad. Only time I got any interaction was to tell me costSuch disrespect! and now this is going to cost me because I have to spend over $500 to replace item being shipped as it is not arriving in time
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August 2023 by SeDrioCi 30
The African American worker with short hair is absolutely nasty , only listens to certain people & has selective hearing.She also plays Michael Jordan and launches packages 8-10’ into the packaging bins…If you want you have your items broken please drop your items!
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July 2023 by A Ge
The African American worker with short hair is absolutely nasty , only listens to certain people & has selective hearing.She also plays Michael Jordan and launches packages 8-10’ into the packaging bins…If you want you have your items broken please drop your items!
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April 2023 by Diego I.
Wow. And I thought the NYC DMV was bad. If you want a taste of poor service, slow to no verbal responses, frowns and eye rolls, then make your way to this pathetic post office in East Rockaway.
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March 2023 by Lori Kalnins
So rude. Clerk was in cell phone and had to b told customer was standing in her window. I said hello. Not a word But a word during transaction then u said thanks. Not a word!!! Ughh. Federal tax pays their salary
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March 2023 by shayna polansky
Worst costumer service. Lady at the front desk doesn’t even say HELLO. So slow and unorganized. I said thanks have a good day! And nothing. Just rude
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August 2022 by Brit Zal
Absolutely horrible customer service, not one word was said to me at all when I was called to the counter...not a single one...no clue what I was doing, Absolutely no help, really need to rehire because the staff you have now might as well be non insistent.
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June 2022 by Lacey Gar
zero stars. When you go inside the post office they are slow and not friendly. When you call their customer service on the phone they are INCREDIBLY rude and do not even care. Terrible customer service, terrible post office. Would recommend hiring all new staff.
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August 2021 by C.M. Rose
Very outdated. One person working, and their credit card machines are so old that you have to wait the precise number of seconds putting it in and out or else it doesn’t work at all. They don’t “have tape” so if you need to redo your package they can’t help you. The lady was nice but told me i “wasn’t listening” when the credit card didn’t work. No contactless payment system option. No self self service kiosk. Go elsewhere unless you’re just dropping off
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July 2021 by Samantha Sackaris
I walked into the post office without a mask on. I was under the impression that the mask mandate had been lifted if you were vaccinated. The woman behind the front desk was ready to rip my head off. I apologized for the confusion as I had thought I'd seen people coming out without one on. I was going to leave since I hadn't had one. She was kind enough to give me one. But the way she handled the situation was very uncomfortable. Especially given the fact that the woman she'd been helping prior to me walking in, hadn't been wearing one and only put one on after I'd been harshly scolded. I understood as perhaps she's had to fight with people over it in the past. But also very dissapointing that a professional thinks it's ok to treat and talk to people in that manor.
