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October 2023 by Ramasubramanian Iyer
Great guys at the shopOnly thing is to call them and fix upDon’t rely on online service
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October 2023 by Griffin Evans
They were very good at getting me in quickly, very friendly guys and all around a good shop. Highly recommend
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September 2023 by Rene Gonzalez
I had scheduled a 10AM appointment well in advance for my vehicle's State Inspection, however, I was appalled by the way my appointment was handled and the complete disregard for my time.Upon arrival at 10 AM I was informed that there would be a 3 hour delay in servicing my car as other customers had priority due to unforeseen events. Despite having a scheduled appointment, all other customers were prioritized and served ahead of me. This blatant disregard for my appointment time was not only disrespectful but also highly unprofessional. It left me feeling undervalued as a customer and wasted a significant amount of my time. I had made plans and arrangements based on the 10 AM appointment time, and the delay disrupted my entire schedule. I found it unacceptable that I was not given any updates or explanations for this situation PRIOR to driving all the way to the shop. The lack of communication and transparency further added to my frustration. As a loyal customer who has visited your workshop in the past, I had expected a higher level of service and professionalism. However, this recent experience has left a bitter taste in my mouth, and I am seriously reconsidering whether I should continue to trust your establishment with my vehicle's maintenance and repairs. Customers should feel valued and appreciated, and their appointments should be honored as promised.
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September 2023 by David Oneil
Mike and Kevin found a issue that my dealership said wasn’t there it looks like I need a new steering column and my dealership said nothing was wrong so I thank them both for finding what was wrong because my steering wheel can lock up and no one wants that
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August 2023 by H. Andrew Gill
Excellent service and great value. Mike was great. I have a Tesla and it can only be lifted at certain jack points. The battery can be damaged if not done correctly which always makes me nervous. Mike ensured it was done correctly using my jack pads. Thank you Mike!
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August 2023 by Cyeara Renee
I’ve been coming to to get my oil changed/tires here for years but they have fallen off with their customer service. I waited and waited and waited for someone to just come and greet me in the lobby as I did have a scheduled appointment. Nothing just continued to work on cars even though they clearly saw me. One of them even came in made a couple phone calls then walked back out. No acknowledgment…Rude! I will start taking my business elsewhere. I work hard all day to but I don’t treat ppl like trash…
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July 2023 by Erica S.
Wish I read reviews before my 20 yr old daughter brought her car in for basic inspection as it seems like many others do not trust this shop. The only thing that failed the inspection were the wipers and they proceeded to tell her that she had to get the wipers and have them put it on and get charged $140. They did not offer any suggestions - such as 50 feet away (literally next door) is a Napa AutoParts. I called them up and they said the two wipers would of been $70 in total (half price) and they would put them on themselves for free. Most important thing in business is TRUST if you want to grow and have repeat raving fans especially in the auto mechanic industry.I do not think this is a broad Monro Auto issue as I have had great experience working with the manager and mechanics at the Monro Auto on Erie Blvd in Dewitt. They find the best solutions to address the problem while managing costs. If you want to Trust a mechanic DO NOT BRING you car to Monro in East Syracuse by the Walmart. You will wind up writing a scathing review like the rest of us. BTW - this is the first review I have ever written online - that is how pissed i am for them taking advantage of my daughter. Could of been for $20 or $2k. It's about principal - Trust.
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June 2023 by Orkhan Guliyev
Scheduled an appointment for an 8:30am inspection, they didn't pull the car in till 9:25am making me run late to another appointment.
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June 2023 by Alec B.
If I could leave 0 stars I would, Kevin took advantage of a girl coming in by herself to get an inspection and said it would cost $800 for wipers and rear brakes, she said "I understand", Kevin took that as " yes Kevin, go do the work" for 2 hours her and her father tried to contact them and say they did not want the work done, they ignored the calls as a man waiting there heard the phone and lied saying they never got any calls, scum of the earth mechanics
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May 2023 by Carissa Garland
Will try to scam you! I needed a new battery today and they quoted me saying it was going to be $431 since I have an expensive battery for my car. We told the rep that autozone listed it for $250 online and we were going there instead. He then became rude and said autozone was “one of their suppliers” and that we would end up paying “over $600 there so this was our best bet.” While I do have an expensive battery for my car I ended up paying $274 total elsewhere. Should have brought my receipt in to show this guy- avoid at all costs they will try to scam you.
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May 2023 by Jack P.
SCAMMERS DO NOT COME HERE. purposefully gave misleading prices (or Monroe has the worst supplier ever) went in for a simple battery change and was quoted up to $600 for a battery! Luckily I said something about the price and he said the battery would he $450 which is still DOUBLE THE PRICE!!! The technician kept insisting on trying to sell me a $450 battery until I left. I told the technician that I found the same battery from advance auto. The technician started to get an attitude claiming that Advance Auto is their supplier for batteries and that I'm making a mistake. (Save yourself time and go to Advance Auto they will actually install the proper battery at NORMAL PRICE) (FYI if you are reading this review batteries don't cost that much! An average good battery will run about $150-$250).
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January 2023 by Jim Baleno
Honest and knowledgeable techs with solid integrity. Only place I go.
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January 2023 by mostafa m.
Worst experience ever, i went to change the brake pads and do alignment and inspection, they took the car and then called me later saying that both pads and rotors has to be changed or i will fail the inspection, i told them not to do anything other than the alignment but when i went to pick up the car they did the inspection and it failed, i went to drive test and the alignment was never done as the car still pulling to the left, i went back to the store asking them to fix it but they told me to come back later and refused to refund me back, the store manager KEVIN WATSON kicked me out of the store when i asked for a refund, the paper work was incorrect and for another car and then he fixed it and left a note that the customer is upset because he failed the inspection, i went to another car service and the car passed the inspection without even changing the pads or the rotors, please don't go to this place.
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December 2022 by Karl Kascha
Had tires mounted and balanced there. They did an adequate job. I told them no pound on weights on my aluminum rims, only stick on. I should have looked before leaving. They used pound on rim edge gripping weights.
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December 2022 by Kevin Weinheimer
UPDATE: The business made right and honored the original pricing. Wish it didn't take involvement at the corporate level, but mistakes happen and all is well. Vehicle is running great.
