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March 2024 by Bethany Walden
You got to be careful when selling in this store.the staff is nit picky about everything,I was asked not to come back because I posted an honest review about my experience in the store I am no longer allowed to sell or shop here, wow smh. What happened to the second amendment freedom of speech?Then after I was asked not to come , I used to ride w a friend so they could sell there and when the lady see us together she told him he could no longer sell or buy here also.. wow like that was so rude of them .he didn't do anything wrong at all. Like I said this place will nit pick at all your items .they will claim they small smoke and u don't even smoke , wow, I used to wash the clothes take them strait out the dryer when I would pack my totes and u refused the items for no good reason . You will waste your time and gas money coming to once upon a child. It's a very sad situation the store it self is a great idea but not when u treat ppl the way you do. I am very disappointed at how the staff acts toward ppl.you are judged the second you walk in the door. It's almost like if your not one of there friends they most likely will turn your items down just because they can. I know everyone experience is different but you can read thru the reviews your self ..there are more bad reviews then there are good so sad you act the way you do to good people trying to make a honest living the same way you are. Thanks for reading my review..
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February 2024 by Nofar Elmer
Went for toys for my 15 month old. Selection was decent, prices were a bit higher than I expected for some items but they were all in good condition. Staff was very friendly and welcoming. I didnt buy clothes, but it was organized and had a much bigger selection than I anticipated! Will be coming back here in the future.
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February 2024 by Marisa
Love the store. It's nice to get some money back for used kids clothes and stuff instead of donating it or wasting time on Marketplace. It's always a quick and easy process to sell. I love to browse the store while they sort my clothes and I get a text when it's done. You can then use the money you get for your things towards another purchase. Their selection and seasonal merchandise are both very good. I seriously feel lucky to have them so close!
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January 2024 by Ticha B
Hello, I am writing this message for the reason that today I passed by the store and received a very bad gesture from one of your cashiers. This did not look good at all. I gave her the money kindly in her hand and when she handed over the change she threw it at me. The counter was practically like that and he says thank you and leaves and leaves my hand outstretched but it was a very bad gesture in the attitude with which he did it seemed like a very racist gesture towards me. It is not the first time that I have said this to you like that and That's not good at all, sarcasm makes people feel very bad. I hope they can treat customers better.
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January 2024 by Wamidh alobaidi
Saturday I brought some stuff kids and I got good deal, It's fast service nice team, thank you so much.
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November 2023 by Nunayo Bin-Ezz
Buying here is good. Selection for younger kids is great. Once you hit 3T, the selection drops off significantly. Selling here isn't worth the effort. I brought in probably 50 pieces of clothing ranging from 6m - 2T. No rips, stains, or visible wear, and well washed. They took 2 pieces of those for an amazing $3. I go back each season to buy clothes, but when outgrown they are donated. Store's staff has always been pleasant and helpful. The one time we needed to use the bathroom, it was clean, had a good diaper changing station, a toilet shorter/younger kids could get on with minimal help, and a good amount of toilet paper and soap (the public toilet details you never cared about until you had kids).
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November 2023 by Todd Connor
This place stole 8 BAGS of clothes, they lied and said it smelled like marijuana, they did not call or text like they say they will and said they “donated” 8 bags of clothes that smelled like marijuana. This place is horrible and I will NEVER give them anymore of my business! 0/10 do not recommend!
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November 2023 by Shawn Surma
Very nice store. Wish we could have used it when our kids were little. But now it’s great for the grandkids. Huge selection of just about anything that you could possibly want for kids. Clothes toys even shoes. Really really good prices.
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September 2023 by Natasha Mcrae
I’ve sold and purchased a lot of things here, but won’t be back. I asked the women at the selling counter about taking my ID from my phone, since I’ve sold many times before. (I didn’t realize I forgot my ID, until I got all they way to the store) I completely understand policy’s and I normally wouldn’t of asked, but I wouldn’t have time to drive home and back, before they stop buying at 6p. I am NOT upset about their policy, I’m upset about the tone in which the policy was presented. The women become very dismissive and pretty much ignored me as I was speaking.
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August 2023 by Sara L
Horrible experience from the moment I arrived. I walked in door upon arriving after opening on Sunday to a girl that seemed bothered that there were customers to be waited on. I said good morning to her as I was not greeted & she didn’t respond to me but carried on conversations with other employees. The lady next to us clearly also had a negative customer service experience. I was told I could pickup my receipt & payment at 1130 so I came back at same time and was questioned if I had received a text so left again to receive text hour later. I was given $50 for bins of top brand & quality clothing that normally I would have received at least $200 for. HUGE waste of time & your workers need to work on manners for sure. It was embarrassing & I will never be back
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July 2023 by Justine Cook
I have spent a COUNTLESS amount of money here for my child and I really tried my best to enjoy the store as much as possible but as a BLACK woman I cannot ignore the racism this establishment gives off. The ignorance, the rudeness, it’s terrible. I went to sell some of my baby items, mostly BRAND NEW, or only worn once! Unopened items, name brand shoes, unworn clothes were all given back because they said the clothes had a “food smell”! In which there WAS NOT! But let’s just “say” there was, there were NO items that could be taken?? I’ve seen plenty of times black people trying to sell items that would ALL get denied but when a white person sells it, it’s taken. On top of that, MAJORITY of my items were BOUGHT FROM THEM!! So you bought this stuff before off someone else, but couldn’t buy it off of me? Cool. Definitely won’t be coming here.
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July 2023 by AJ
I’ve heard several bad experiences of people trying to sell here. Thought I could avoid that if I spent a bit of extra time getting everything I wanted to sell ready based on their suggestions and calling ahead before I left, especially since it was a 30min drive. I arrived only to be told there was a 90minute wait to sell and that they can only take sales up until an hour before closing, which would give 15min to sell if I waited the 90min. The person on the phone could have easily told me there would be a wait when I called before making the drive there. They’ll say “the wait times can change so quickly” but there is no way they went from a zero wait to 90minutes. Lessoned learned is that I should have trusted the bad things I heard about this place and saved myself a wasted afternoon.
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July 2023 by Emma Flint
By far the best place to get children clothing, shoes and pretty much anything else! We hardly shop anywhere else anymore. Best prices and the best variety. I can always find what I’m looking for and usually end up with much more.
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July 2023 by Melissa O.
You cannot beat this place! The staff is amazing and their prices are fantastic. I was shocked when the sales associate told me they could offer me $96 for my kids clothes. Mostly stuff I got as gifts. My daughter really needed to use the restroom and the associate stepped away from a giant line to help me. I love shopping here and I love that they are family oriented. Definitely 5 stars!
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June 2023 by Kate Brown
I’m not going to lie. I only went here because I’ve been told good things about this store. The second I walked in it was musty as hell and the smell in there made me want to leave!! Then, as I’m trying to look for clothes in my child’s size, I notice the racks are so full that you can’t even take off one without 27 falling off. The clothes are not clean and the smell horrible. The employees there are incredibly rude as well! I got eye rolls towards my child who is 7 months and was crying because he didn’t want to be there either. I bought a toy that was brand new because I don’t trust buying anything used from there.
