ProAct, Inc. Pharmacy Benefit Management
PharmaciesHours:
6333 NY-298, East Syracuse NY 13057 Hours
About ProAct, Inc. Pharmacy Benefit Management
ProAct, Inc. Pharmacy Benefit Management is the largest employee-owned PBM, committed to being a business partner to its clients. The company strives to provide innovative, affordable, and flexible prescription drug benefit solutions by combining industry-leading client service with the latest PBM technology. Clients have praised ProAct's approachable and helpful employees, who prioritize their best interests. One customer had a positive experience when dealing with a staff member named Courtney H., who was praised for her kindness and patience in resolving an issue. Another customer has had a great experience with ProAct and plans to continue using their services, highly recommending the company. However, one customer faced a frustrating situation where a prescription order was short, but the issue was ultimately resolved by the courteous management team.
Most Recent Reviews
March 2025
Don’t ship automatic refillls in time and do not answer messages.
March 2025
Negative stars would be generous. I have spent countless hours calling to fix my coverage issues and each time a problem is fixed another two present themselves. Report them to DFS and anyone else you can!
March 2025
Awful customer service! They really need to update their services. Still using software from the 90s....get with the times.
More Comments(113)
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