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December 2023 by Don Coomer
What a find in the Double Tree Hotel in East Syracuse, NY! We stopped for the night in East Syracuse on our way to Boston. We arrived late into the city and were looking for a place for a late-night meal. We lucked out with the find of the Season Tavern inside the Double Tree Hotel.Our first choice was the Salt City Smashed Burger. The burger arrived large with lettuce, tomato, onion, and cheese on a Brioche Bun/Roll with fries. The burger was great and the presentation was very good.Our second choice was the Street-Style Fish Tacos. This treat arrived with Red Snapper, Napp slaw, Pico De Gallo, Cotija cheese, Chipotle Aioli, lime, and Cilantro. All of this was served on our choice of either flour or corn tortillas. We picked the flour tortillas. We had a choice of either a salad or chips as a side. We went with the salad. Just like the burger the tacos were great and the presentation was very good. We enjoyed our meals with glasses of wine which were appropriately priced.Once again, I wish Google would allow ½ stars. The Season Tavern is a solid 4 ½ stars. This was great bar food at a reasonable price. The service was over the top; thank you, Ms Kim! We don't travel this way much, but if we do, we will make sure we stop and dine at the Season Tavern. Enjoy!
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December 2023 by Dale Gainey
Outstanding food!! Service was first class. The staff worked very well together. Wonderful experience.
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November 2023 by Sean G.
Great service, very attentive and friendly staff! The food options are very good and everything came out fresh and tasted great. The bone broth chicken soup was really good! The house chips come with 2 dips, I recommend getting both of them as the Buffalo chicken dip as we crushed it because it tasted so good! The Agave margarita was extremely good! Great ambience too!
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October 2023 by gregbP4021ET
VERY disappointed. Room esp bathroom is dirty, mattress stained. room is OLD- furniture all nicked. you can’t see out the patio door as it’s completed stained. They acknowledge satellite is poor and say there is nothing they can do about the TV that is Constantly freezing so you can’t watch tv.
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October 2023 by 222fawnlily
Excellent stay! The staff here were FANTASTIC from the check in staff to the morning buffet staff. Shout out to Jason at the buffet. He was great! Very friendly. We had a really great experience at this hotel. Walked in, booked last minute late in the evening and they were still able to accommodate rooms next to each other for us. Wish I could remember the front check in guys name because he was also amazing. Our rooms were very clean and beds were comfy. No complaints on this stay at all.
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September 2023 by 111dewayneg
I normally do not write reviews when I've had a bad experience at places, but my experience at this Double Tree was not good. When I went to check in, a room was already assigned to me, which was fine because there was a message that stated the hotel was completely booked; so I accepted the room. While out with my family, I received a notice that my room was changed from the 3rd floor to the 5th floor. That was odd because I did not request a change, nor did I think it was possible to change rooms because of the previous message. I didn't think anything more beyond that. When we got to the room, the issue became evident when my daughter used the restroom. The toilet, when flushed, had this incredibly loud whistling noise coming from it. The noise lasted for well over a minute or so. We thought this was a one-time thing but it happened each time the toilet was flushed. Then my wife went to take a shower and the tub had a very slow drain and it made for a terrible experience for her. Luckily for us, we hadn't gotten dirty, sweaty, or messy before checking in because we were not able to use the shower. To us, it made absolutely no sense to let management know because the hotel was completely booked and it was already fairly late and we were tired. I think what happened was that since we didn't check in until around 9.30p or 10p, the guest(s) they had in the room prior to us complained about the same thing(s) and because we hadn't checked in at that time, they decided to accommodate that guest and put us in their room. I would hate to think that that was what occurred but nothing else makes sense. I am a long-term Hilton member and this experience has been the worst experience I have ever had. I hope this doesn't happen to anyone else but I suspect it will.
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August 2023 by mklein818
To get one thing out of the way first, this sprawling property is a bit dated. But the service is above and beyond (eg paying an overpriced taxi fare when my flight was delayed until after the shuttle stopped running) Their food and bev was excellent value: $6 beers and a $16 breakfast buffet with custom omelets was a revelation after coming in from NYC. Great hot tub and indoor pool as well.
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August 2023 by rivertime726
Hotel is in a great location to all things Syracuse has to offer. Very friendly staff, comfy beds and clean rooms. I've stayed at this hotel for concerts, before early morning flights and for a quick girls trip for shopping and have never been disappointed.
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August 2023 by travelfanatic2017
Nice room. Opening or closing sliding glass door to the patio should be explained at check in… we would have saved maintenance a trip… Soap dispenser in bath was empty. Efficient front desk Nice gift shop with great cocktail selections and Starbucks espresso! Will return
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May 2023 by 947nancym
DISAPPOINTED! This is not a Double Tree Hotel! That’s the name out front, but this is less fancy then a Hampton Inn! We have stayed at the Double Tree many times, and the hotel was luxurious-but this is an embarrassment! Ceiling falling apart-the bathroom so small, you can barely turn around in it! Amenities? One little shampoo and conditioner. Stayed at the Hampton Inn last night, even they had lotion, liquid hand soap, shampoo and conditioner in a large bottle, so you didn’t have to worry about using too much and leaving your partner with none! Don’t stay here!
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April 2023 by James Bethany
Really good margarita. The daily specials are good for dinner.
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April 2023 by gary brockman
Was a very big surprise to have a good restaurant inside a hotel. I would come here just for dinner.
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March 2023 by MacBrideJB
It’s a British word. If you don’t know what it is, look it up. That’s what this place is. The lobby looks posh with the fireplace but the rooms are clearly old dorms. Low popcorn ceilings, peeling stained wallpaper, faint scent of mold, and pubic hairs on the ceiling. How does someone even do that? I don’t really want to know. Everything is shabby, cigarette holes in the bed linens, ancient bathroom with a door that doesn’t close, let alone lock. If prison cells had balconies, they’d look like these. Tried to use the pool but it was freezing and the dirty floor put me off. I guess given the area, it’s to be expected. Would not recommend.
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February 2023 by debbiel885
Updated entrance since we stayed last. Rooms pretty much the same though. Comfortable and large. Need to ask for shower/shampoo products and refreshments as don’t service the rooms everyday. We were cold in bed as only thin duvet
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February 2023 by ette1920
The management is amazing, they helped and I saw them do the work with heir staff. Very participan in guest experience-great people. Debbie in breakfast filled me with just a smile, genuine lady. Anything I asked they promptly and with a sincere smile replied. People that love people serving ina hotel, awesome. The beds need to be replaced, , not the most comfortable and my only complaint.