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November 2023 by norm stilwell
Tile and Stone of Syracuse did in three weeks what their competitor for three months kept telling me could not be done. These guys are very much a craftsman, old school. When they say they are going to do something it gets done and on time the right way. No B.S. Thanks guys, everybody loves our kitchen and we are proud to tell them who did it.Norm and Ania S
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August 2023 by Carolyn Sturick
I recommend Tile and Stone. The team was very professional from the start, clean, courteous, timely and I love my countertops. I have had 2 different areas done and both experiences were wonderful.
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July 2023 by MaryAnne C.
they were great from. From helping me make the decision to the installation. They were very prompt and professional. I had both bathrooms and my kitchen counters done. I had asked for a curved counter in my kitchen and they designed and did a fantastic job as you will see in the attached picture I would highly recommend them.
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May 2023 by Chris Van Patten
While making small upgrades to our kitchen over the past year, I needed some cuts done to our existing granite countertops to enlarge an opening for a new stove, and separately to fit a larger sink. For both jobs, I turned to Tile & Stone of Syracuse and they did a fantastic job. They were easy to communicate with via email and were able to get our work scheduled quickly. The people who did the work were friendly, efficient, and cleaned up after themselves. The work itself is clean and smooth, and I couldn't be happier with the result. I felt that the prices were reasonable and there was clear communication up front on what the cost would be before I committed to anything. All in all, I couldn't ask for a better experience and will definitely turn to Tile & Stone of Syracuse for any future granite work!
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March 2022 by Laura Gauthier
The customer service was amazing (Makin) and the time frame from measurement to install was 4 business days. The installation was done professionally and they take great care to keep everything clean and neat. They even washed the countertops when finished. Wonderful experience!
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March 2022 by Mark Caporuscio
This is our first purchase from Tile & Stone of Syracuse and we have to say the experience was outstanding. We were greeted by and worked with Macon who was awesome. She listened to our concerns and made recommendations for us to consider. She was patient and took the time to walk the warehouse, showing us actual slabs that were available to us, instead of just showing us small sample pieces. The showroom also had examples of various sinks and edges to select from which we found helpful, as this was our first granite purchase. As for the other staff, everyone was wonderful! The owner is onsite, hands on, and greeted us as well. The gentleman who came to measure our home were very respectful. They arrived on time, wore masks and offered to remove their footwear before entering our house. Installation was exceptional! The staff again arrived on time, laid out tarps to protect our floor, took their time and paid attention to detail. The whole process from purchase to installation was seamless and took less than three weeks. We are very satisfied with our experience!
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March 2022 by strawberryrhubarb23
Tile & Stone of Syracuse is a wonderful company for countertops! We shopped around and they had the best pricing by far and comparable designs to other suppliers. The whole process took a month from scheduling, to measuring and installing. Makin is so nice and easy to work with, and the installers are quick, efficient and clean, very nice as well! This was our first home renovation, but it will not be our last, and we intend to work with Tile & Stone for every project! Thank you Tile & Stone!
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March 2022 by Christine Basilio
They were great from start to finish. The staff was so helpful and worked with me the entire time. Makin was the one I did most of the talking to also. The men who did the home measurement and install were great also.
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March 2022 by Patti Correa
I just had new countertops and undermount sink installed by Tile and Stone and the entire experience was top notch! I shopped around to many different places and Tile and Stone had the best prices, best customer service and quickest installation time. From the first time I walked in and was greeted by the owner Resid who took all the time I needed answering my many questions and showing me different samples. He gave me no high pressure sales pitch, no hidden costs, and very upfront with the pricing. Then onto Macon who was always so cheerful, kind and helpful. They also didn't charge a fee to use a credit card which other places were. The men who came and did the installation were incredible. They were right on time, very professional, kind, great workmanship and cleaned everything up when finished. Safet, Mersudin and Elvir take pride in their work and it shows. They also took the time to show me things and never seemed to be rushed or annoyed with my questions. I highly recommend Tile and Stone to anyone looking for great prices, great product, fabulous customer service and outstanding workmanship. I love my new countertops and sink! Thank you all for a job well done! Patti Correa
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March 2021 by joe russo
Rude customer Service
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March 2021 by Reza Gorji
Fantastic customer service. The quality of the work is simply outstanding.From the start, Macon and others were honest, straight forward and NO high sales pitches.The work was done in a very timely manner. The installers were on time and very polite. No mess left behind. The craftsmanship was excellent.Overall Grade A+.
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March 2021 by Lisa Mondello
Oct - Another vendor had an amazing deal going on so we purchased from them, even though Makin was great. Unfortunately, we learned our lesson the hard way. When the other vendor delayed and delayed and changed what they promised, then lied to us, we cancelled the order and went back to Tile & Stone. Should have ordered from them originally. Makin and the entire staff (template, delivery, installers) are wonderful. Professional, courteous and they do amazing work. We're so happy with our counters and the install was quicker than the other vendor promised. They're exactly what we wanted. Beware of the other vendor that works with the large box store and are located on military circle - they cannot be trusted and their integrity is lacking. Tile & Stone are genuine, real people.August - Makin is amazing at customer service! She's knowledgeable, patient & has a great attitude. They decision process has been more enjoyable because of her. We look forward to the install and highly recommend to go see Makin if you're looking for a counter top!
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March 2021 by Margaret Newell
From the beginning of our search for a quartz countertop right up to the installation, Tile and Stone of Syracuse was knowledgeable, professional, and friendly! Outstanding customer service and a beautiful product!
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March 2021 by Joel Cheely
We have had two kitchens installed by Tile & Stone and we were very pleased with their service, workmanship and obvious pride in their work. One kitchen was a cramped u-shape that was very out of square and would require two seams. The seams are invisible and they figured out how to deal with the out of square. The second kitchen had a large island that others said would need a seam. They installed it without a seam and the whole kitchen looks great! Thanks!
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March 2020 by Thoa Phan
This company is the most horrible company I ever had to deal with. They will take your 50% deposit before they come to measure. They gave us a 4 hours timeframe, called us an hour later than the timeframe they gave us and blamed that it's our fault because we should call them and ask why they were late. How ridiculous. We gave them a second chance to come and measure our kitchen countertop. They called again an hour before the timeframe they gave us and said they have to move the timeframe. After I told them that I had to cancel my appointments to wait for them, they suggested that I should cancel their service. WHAT? I did. Such horrible service!
