-
November 2023 by James
Excellent place to rent a tool you may only need to use once instead of buying it. The woman working the counter was friendly and helpful.
-
November 2023 by earl auslander
Staff is wonderful
-
November 2023 by James Hawkins
The best way to go.......
-
October 2022 by P. S. Murray
Straight forward, no BS.Billing is not straight forward. One invoice for the rental deposit. One invoice for the credit.YOU have to match them up for the actual charge.
-
September 2022 by Amy J.
The delivery people from Temco arrived today to remove our washer and dryer and install our new ones. They first tried to say there was a leak where you turn on the water, so they wouldn't install or remove until we hired a plumber. It turns out my wife had turned off the water and the girl had turned it back ON, so of course there was a drip of water. Then, these two kids (very young) tried to say the washer and dryer wouldn't fit through the doors and we would have to remove the two doors AND the moldings! We removed the doors, but I refused to remove the moldings. So, then when it was obvious they were measuring wrong and both units would fit in and out, they called their boss, saying they would have to lift the units up over the toilet, which wasn't true. At this point, both my wife and I were very upset, especially when the girl said they must have built the house around the washer and dryer. I mean, COME ON!! So, after we told them we would get the washer and dryer out ourselves and asked them to go get the new units off the truck, at that point, they refused to complete the install or remove the old units. They put their boss on speaker and he said, "Drop the new s*** in their garage and leave the premises." Mind you, we are both disabled veterans and when we told the two people this, the girl said, "We aren't in the Army." Um, hello? My wife has a spinal cord injury and I had foot surgery 4 days ago and am in a cast and shouldn't be on my feet. So, we did all the work and they drove off, not only leaving all the boxing and the old units in our driveway, but also neglecting to give us the hoses and vents and the power cord to the dryer. I called the local Home Depot and was told there was nothing they could do because Temco is the only company they contract with. I was also told it was "dependent on staffing" if anyone would even bring out the things we needed to get the units to work. And, neither my wife or I can drive, so it's not like we could go get them. She can't drive at all, because her spinal cord injury and I can't drive for 4 weeks because of my surgery. We have escalated this to the Applicance Hotline, but right now, we are without a working washer and dryer and have run out of clean clothes and towels, as well as bedding and towels for our rescue cats. I will NEVER, EVER do business with Home Depot again. EVER!
-
June 2022 by Mike G.
This is by far the worst Home Depot I've ever been too. It's unorganized, none of the materials are in the right place, the associates are not only rude, but have zero idea what they are doing. Need a cart good luck finding one, because they are packed full of materials, if you get a cart good luck getting down an isle with them. The best thing this franchise can do is either fire everyone and re staff or just close this store.
-
June 2022 by Judy P.
I moved in January & ordered & picked-up many things for my new home, including a Moen double towel bar & matching towel ring. These items are still available in Home Depot, in fact the price went from $40.98 to $49.98 & $20.98 to $27.98 respectively. I had my on line recite with the prices I paid. Since it was past the 90 return policy I offered to accept a store credit in the lower amount which I paid. In addition, since the store had already paid the NYS the sales tax to the state, I didn't expect that back. However the store refused to to take back their merchandise. It wasn't discontinued, it is still carried in the store were I attempted to return it. This is a policy that shows how far Home Depot's customer service has sunk. It's a shame the once home mega store has become so unreasonable.
-
May 2022 by Angela R.
So the running joke is that the Home Depot has terrible customer service and associates hide from you when you go there. I had to run to the garden center for something, and had the opposite experience. The staff member manning the entrance greeted me when I came in, and helped me find the item I was looking for. The aisles are a little wacky and he wasn't able to direct me perfectly, and I had to do some wandering and scrounging. Still, he was so nice and at least seemed willing to help, which is more service than I usually get in these kinds of big box home stores. I'm not super handy so I can't really weigh in on everything here, but the garden center was pretty nice.
-
April 2022 by Sean Halligan
Canceled on me 30 minutes before picking up a stump grinder for a project. The manager wouldn’t take it out from under the tarp due to “weather conditions” (on a 45 degree sunny day) but had the nerve to offer me a tow behind stump grinder for a lot more money instead, which does me no good without a hitch. The conditions were ok for that unit though. Pretty frustrated with the service and laziness. Hate posting stuff like this but EXTREMELY frustrated when I have work to get done and get a 30 minute heads up.
-
February 2022 by James Mitchell
Worked with Michael on a truck rental and carpet steamer rental. Michael really knows his stuff! Got us in and out in no time and gave us all the information we needed.
-
January 2022 by Joe A.
This has to be the worst retailer in central New York. Employees go out of their way NOT to help you. No one ever knows what you ask for, and employees walk away when asked questions. The cashiers are very rude. Travel 2 more miles and down the road is Lowes. It is not that much better but anything is better than Home Depot.
-
December 2021 by George Fischer
As the big box stores go, you folks are my favorite. Might want to check the quality control on your suppliers though… I appreciate the free bit that came with the giant box of screws, but can you shed some light on how this should work??? No biggie, I’ve got about a hundred of these but this one’s a bit off.
-
September 2021 by Timothy
Employee's were fine the equipment was another thing. Rented a Kubota BX25 to move some dirt and it wasn't running right so a total day wasted and extremely frustrated.
-
July 2021 by Hate H.
The managers all treat there co workers like a forgotten number. Most days you won't get a brake and the manager will give you attitude because of there failure to do there duties. You can never leave the time you were scheduled to clock out. The manager will literally tell you if we forget about you just call us , and of course when you do call them so you can leave they take there time and have a attitude ! Forget your name or doesn't even care to know your name . Doesnt care to get to know anything about you. Very unorganized management ! If this is going to be your first job please consider working some where else , this job will mess up your work ethics and make you a angry bitter person like everyone working there.
-
June 2021 by Timothy Thomas
Employee's were fine the equipment was another thing. Rented a Kubota BX25 to move some dirt and it wasn't running right so a total day wasted and extremely frustrated.
