January 2024 by Nyki DeSalis (Nyki)
The whole process to pick up and return the equipment is insanely difficult and time consuming. The app doesn't even work. If the app actually worked and the process wasn't so convoluted. Maybe different. The fact I also never get that 25 dollars off even if I steam cleaned the truck afterwards...when I picked it up it was FILLED with mud and dirt...I returned it cleaner than I picked it up. Put gas in it and I was still charged for gas to be put back in it. I will never rent a uhaul again and I will tell everyone how awful this experience was. Not to mention how tiny the parking lot is where the trucks are. I had to pull a moving van out of this tiny little spot between 3 badly parked uhauls. It's like they park things badly so you hit something. Plus the check engine light was on so that's not even a safe truck to be renting out. Uhaul dropped the ball this time. I took multiple pictures before and after my rental and not a single photo showed up on the app. I'm so far beyond unimpressed with the service. It was a headache and inconvenience all around. $70...should have been $25 off since I returned it clean. But ya know that will never happen. Never has with any uhaul I've rented.
