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March 2024 by Amy L.
The best hardware store there is. I've always loved it but the fact that they rescued three cats from the SPCA shows just what wonderful people run that place. Can't beat it!
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December 2023 by Lee Massie
I walked into true value in eastchester to pick up a ups package for my wife. I go to the ups pick up section and notice nobody is behind the counter. I go to the main cashiers at the front of the store to ask for assistance. The young man, Christian, gave me all the attitude in the world after I told him I was there to pick up. He said no deliveries came in. I asked him if he can check. He wouldn’t because he was 1000% sure my wife’s package wasn’t there.I ask to speak to the manager just to confirm. The manager, Victoria, says the same thing. It’s not there. Neither of them bothered to look once. They were dismissive and condescending. I call my wife back and leave the store. She sends me a confirmation that the package was indeed dropped off at true value Cornell in eastchester. I get back out of my car, walk in and again, nobody at the ups pick up. I ask for assistance from the same young man, Christian and he tells me to find someone to help me. He was “busy” with no customers online. I go back to speak to Victoria, the manager. She tells me in a frustrated tone, “NO” it’s not here. I show her the confirmation email. After about 10 seconds of “searching” my wife’s package was there. I asked why couldn’t they just bother to look at my paperwork initially? Why did we have to do this back and forth? It was an awful example to set for other employees as a manager and clearly her management style is leaching into how other employees treat customers. I called Human Resources and left a complaint. What a smug and arrogant person. Both of them. My family and I just moved to eastchester but we will find another hardware store to go to. My family and I won’t go there after being treated that way.
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December 2023 by Joan T
I love this place! Personalized service with knowledgeable and friendly workers. Daniel personally helped me with a shower head today and saved me a call to my plumber. We're talking saving me at least $200. He went out of his way and solved my problem in just a few minutes. . Skip the big box stores and come here!
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December 2023 by robert fink
This store has everything!! And the prices are very fair. I was a Foley’s in Larchmont customer for years and tolerated the obscene prices as cost of convenience but fortunately discovered Cornell’s. This is my go-to store for anything home, garden, hardware related.
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November 2023 by Susan Amico
Ordered online for Pickup. I am pleased they have this service now! Very convenient, especially when you know exactly what you want yo purchase.
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October 2023 by Alli N.
This store records your phone number and email address in their computer. If you do not have your receipt they deduct $$ from your purchase. Meanwhile if they look up your purchase on their computer it shows exactly how much you paid for the product. I don't understand why this business takes money off for no receipt? Why take people's numbers and email addresses and still take$$off of returns. This is so unfair and I feel that this place are a bunch of crooks.
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October 2023 by Bill B.
Brought in three window screens for re-screening. The promised date they gave was three weeks, Oct. 5. When I went to pick them up, nothing was done. I was told they would contact Omar and see if he would come in and do the work the next day. I left with the screens. So much for supporting local businesses.
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September 2023 by Karen Pursel
This was an extremely easy process ordering in line. When I went into the store, the salesperson knew exactly who I was and what I had ordered.Amazing customer service, thank you!
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September 2023 by Kevin Kiernan
I always feel like I am being closely watched in that store.
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August 2023 by Gene M.
I have had many good experiences in this store. Today, I walked in and an older gentleman asked if I needed help. He became very inpatient and stated, "Just show me what you need." He then became more agitated and started yelling look at the end of the aisle. I like to support local businesses; however, this employee should not be interacting with customers.
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August 2023 by Kevin Dolan
One of the best hardware stores in southern Westchester. Wide variety of items at all times and the staff is top notch. Always happy to help you out and provide different solutions for your projects
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August 2023 by Vincent Cento
Great shop with a great staff. I mainly come here for my homebrewing ingredients and items. Get that advertised on the website! There's probably a ton of people that don't know about the homebrewing stuff downstairs.It's an absolute must to keep the department around, and well stocked. It's the only option for most people in the county!
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July 2023 by Rosemary Timmermans
I want to commend Victor & his assistant in the hardware department for their patient & expert advice today. I needed to replace the broken bottom hinge on my medicine cabinet. As advised by Victor’s helper, I brought in the top hinge so that they could see if they had it. Victor was so patient and thorough in figuring out which hinge was needed. Although Cornell didn’t carry it, Victor took the time to find it on Amazon and let me take a picture of it so that I could order it. Even though he knew that he was not going to make a sale, he still invested his time, advice & patience to help me out. Cornell staff is so professional. Thank so very much! Rosemary Timmermans
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June 2023 by Paul Rasman
Five star. Great costumer service. Thank You.
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June 2023 by David B
Old fashioned store, people are knowledgeable and friendly. Wonderful service!!!!!!
