-
October 2023 by Tanya Woltmann
I am very pleased with the service. I was using another company and not familiar with the propane thing lol and was about to run out and they told me it would take a week for a delivery. Called around and found Nortons and they put me at ease and said they would squeeze me in that day. Been with them for a year never a problem and always polite on the phone.
-
May 2023 by Eleanor G.
I contacted Norton to assess and fix my LG heating/cooling system. I was never told an hourly rate nor given an estimate of costs to repair. The 2 technicians spent 2 days at my house, mostly on the phone with LG tech support. The Nortons guys did not know how to fix the unit, but I was sent a bill for $945. I do not think it fair for a business to charge a consumer for time they spent learning their job....and then not following through and repairing the unit. I am VERY disappointed with this company, and after the fact, have heard MANY others complain about them, their lack of ethics, and tendency to overcharge. I would NOT hire them if I were you.
-
December 2022 by Stephanie Swald, CBA
What a great company! We had a leaking tank from another company with a much higher rate and instead of fixing the tank they just picked it up and left me with nothing and had no interest in justifying why they had higher rates or attempting to negotiate. We just bought the house so we are completely new customers.I called Norton's and they were there a short time later with a bigger tank, well marked with their name and number. They took the time to clean out the stove that wasn't working and got that all working good too!Wonderful, quick service and good rates. Customer service has been great every time I've called them and they have been wonderful answering questions.No more figuring out who owns the tank, no more leaks, no more finicky stove and the bill wasn't terrible.
-
December 2022 by sam star
Lady who answers the phone is very rude. Customer service is poor. I wouldn’t recommend using this company. Wish I could give her no stars. She is extremely nasty.
-
December 2022 by Wendi Corey
Customer service is friendly. Been a customer for almost 3 yrs
-
December 2020 by Oscar Oberkircher
I just started doing business with them over the last year. They've been nothing but professional and helpful. Pat is great to work with on installations and repairs and the prices are fair. I recommend them
-
December 2020 by Duke Dawg
Woman that owns the business is dreadful to deal with very unprofessional for no reason go somewhere else like I did
-
December 2019 by t g
The owner's wife is terrible. She does not know how to speak to their customers. I do not want to deal with this company.
-
December 2018 by TrapperNY1969
POOR CUSTOMER SERVICE ,HOPE NO ONE EVER GOES THRU WITH WHAT THEY DID TO ME
-
December 2018 by Jemmy Delva
Helpful and gracious staff!
-
December 2017 by Rick Myers
Friendly family run business that cares for the local community!
