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February 2023 by Alan Tim
I had just bought a lifted Excursion from Texas in mint condition and took it to Jim Dean's to have them look at installing a bigger lift because the 37" tires were slightly rubbing. I left the vehicle overnight and they called a day or 2 later to pick it up. I went to pick it up and they gave me options of cutting the fenders or going to 35 inch tires or possibly an 8" bds would work but not guaranteed. This was my toy vehicle not my everyday driver so I took it home and parked it until I made my decision on what to do. A few weeks later I was cleaning my boat which was parked next to truck & standing in my boat which is higher than the truck and notice the roof is damaged and cracked and the luggage bars smashed. This vehicle has not been anywhere else besides Dean's and I'm confident when they put it on the lift they ran it into the ceiling and never said a word. I sent them an email and they never even responded.Service: Steering & suspension repair
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August 2022 by Timothy Eckert
I had just bought a lifted Excursion from Texas in mint condition and took it to Jim Dean's to have them look at installing a bigger lift because the 37" tires were slightly rubbing. I left the vehicle overnight and they called a day or 2 later to pick it up. I went to pick it up and they gave me options of cutting the fenders or going to 35 inch tires or possibly an 8" bds would work but not guaranteed. This was my toy vehicle not my everyday driver so I took it home and parked it until I made my decision on what to do. A few weeks later I was cleaning my boat which was parked next to truck & standing in my boat which is higher than the truck and notice the roof is damaged and cracked and the luggage bars smashed. This vehicle has not been anywhere else besides Dean's and I'm confident when they put it on the lift they ran it into the ceiling and never said a word. I sent them an email and they never even responded.Service: Steering & suspension repair
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December 2021 by Nicholas Hopkins
Jim dean left my truck incomplete. Jim failed to tell me when I signed up for an 8” bds lift on my truck, that they don’t do alignments there. Which it took me over 15 calls to find someone that could actually do an alignment on a lifted truck with in two weeks. Jim knew I use my truck for work, so I was left truckless which means no income for 2 weeks. I traveled over an hour to have Jim work on my truck, which means I had to drive over an hour to get home on new tires with an unaligned front end, which did damage my tires a little.I finally got the truck home after a very sketchy drive and noticed there were a couple skid plates loose. Not an issue by itself other than I would’ve been really mad if a bolt fell out and my tire picked it up, but this lead me to wonder if anything else was loose so I looked up the torque specifications recommended by the manufacturer (bds). Not a single bolt on the lift kit was torqued to spec. I questioned jim on this and he said “oh no one does that, we just tighten them down with an impact”. There is a reason why the engineers that design the kit recommend torque specs. It’s a real safety issue. It’s amazing this guy has been in business so long.Services: Tyres
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November 2021 by Nicholas H.
I had my truck lifted by Jim deans. I read good reviews and heard good things. I even read a review that said, "any bad reviews are coming from people that don't know what they are talking about". Well, with my experience, and multiple engineers in my family that work for Chrysler and gm, i can confidently say they did a bad job. first, they don't do alignments there. And they dont tell you that until you go pick up your vehicle. Jim knew I traveled an hour there to get work done by him. I picked my truck up and had to drive it for an hour unaligned on brand new tires, because of the labor shortage I was not able to get an alignment for over a week. I use my truck for work and was left with out it for a week. So that's less money coming In for me because Jim neglected to even mention an alignment. ( I would've made an appointment to get one done on the same day the truck was done had I known they don't do them) second, There were two skid plates left loose. This in of itself was not an issue. Sure, I can tighten a few bolts. But it made me wonder what else they didn't tighten so I checked the torque specs Recommended by the manufacturer (bds) and not a single bolt was torqued to manufacturer specifications. I asked them about it and he said "oh no one actually does that, we just tighten them with the impact". so if you are looking for a 75% completed job. This is the place to go.
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August 2021 by John Watson
Awesome 4x4 shop. Great people, great customer service!
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July 2021 by Tom Warnes
great service! great price! I'll be back for future upgrades no questions asked
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June 2021 by Brandon Cook
any bad review you read is lack of customer knowledge- If you want your vehicle done right, this is the place to go, i got my jeep wrangler lifter with wheel spacers, jim was very sure to keep me up to date on the process and my truck was done the day after i dropped it off. i will stay a loyal customer and recommend anyone i know to themService: Steering/Suspension
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January 2021 by carl altman
Great knowledge of 4x4 vehicles and friendly service. Been dealing with jim for 20 + years.
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January 2021 by Kathie Belz
Awesome service.
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December 2020 by Nick DiPalma
Very professional, great prices.. best place to go to get a lift kit or any truck accessory installed in Western New York! Highly recommend!
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November 2020 by Joe Gauthier
From the time I walked in the door. I was treated like my truck needs were the most important thing. Time frame to start work was pretty fast. Jim Dean was very helpful, knowledgeable, and honest.
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November 2020 by Andrew Carrick
Jim at jim deans was very cordial and fast great place highly recommended
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February 2020 by Paul Czamara
I couldn’t be happier with the way mine turned out ! Ty ..shop did a great job !
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January 2020 by Dennis Hughey
Awesome place one hell of a friend does all my suspension work and custom exhaust. Very dependable
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December 2019 by Dennis H.
Jim has worked on all my trucks very prompt. Service is above and beyond anyone’s expectations very professional. I’ve made a long lasting friendship.
