DeLacy Ford, located in Elma, NY, has been serving the community for over 80 years, offering a wide range of new Ford vehicles and quality used cars. Customers appreciate the dealership's commitment to customer service, noting that staff members are organized, efficient, and knowledgeable. Reviews highlight the seamless experience during vehicle trade-ins and acquisitions, with particular praise for the professionalism of team members, including sales and finance representatives. Many customers commend the service department, reporting positive experiences with quick and reliable maintenance, including oil changes. The ability to apply Ford points for service has also been well-received. The dealership ensures that customers are kept informed about their vehicle's service status, making the process convenient and stress-free. Overall, DeLacy Ford is recognized for its fast, friendly, and knowledgeable service, making it a preferred choice for both purchasing vehicles and servicing them. Customers have expressed a strong willingness to return for future needs and recommend the dealership to others, reflecting the high level of satisfaction with their experiences.
