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August 2023 by Daniel Exford
This is a great place! Everything from scheduling to pick-up was effortless. Daryl and his team were extremely kind and accommodating. After looking at my vehicle they were upfront about what they believed the problem was and recommended I contact the manufacturer due to the extreme severity of the issue. It's this level of transparency and honesty that will keep me coming back in the future. This place is a breath of fresh air. Thanks again guys!
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August 2023 by Susan Wanser
I found Scruggs online and decided to give them a try. Absolutely fabulous !! From the initial visit to set an appointment I was impressed with the professionalism and efficiency and friendliness ... especially of Chelsea and Daryl I received a timely appointment and a very detailed summary of the vehicle inspection. and estimates for the requested repairs . Was very pleased with the time frame that was estimated and promised and the quality of the work was exceptional I can't say enough about the professionalism and great work that I received at Scruggs ...the best way I can sum it up is they make you feel like they're taking care of a family member....honest., going the extra mile , leaving no stone unturned while explaining recommendations for the repairs...doing whst it takes to satisfy the customer...very refreshing these days....thank you sgsinServices: Vehicle Inspection
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August 2023 by pasteurized tees
I took my SUV to my dealership for repair (hold on, before you call me a sucker, I thought it was under warranty, it wasn’t). The dealer, not to be named, gave me a laundry list of things that needed to be fixed with the diesel exhaust fluid system. They also said it may not even fix the problem. The total for this potential not helpful “repair” was going to be over $1500. I picked the car up and took it to Scruggs. They went through the entire system, checked all the parts and said it only needed a computer reset. I’m sure they spent far more “man” hours looking my vehicle over than what the repair cost but they saved me 80% on what the dealer was going to needlessly do. It’s unfortunate that an honest mechanic is hard to come by, but Scruggs is now our go to place. From the start they were courteous, very welcoming and constantly in communication with me about everything they were doing. If only Scruggs also offered dental work and home repairs. Thank you to the team over in the Elma location. You are a fantastic crew.
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August 2023 by Bob Kowalewski
Had a 3.5” Metalcloak lift installed. Scruggs did an exceptional job, something that Dave Smith Ford couldn’t fix after dealing with them & an extended warranty that they sold me. Scruggs may not be the cheapest but when it comes to Jeeps they are the best. Wouldn’t take either of my Jeeps anywhere else. Jeff & Nick we’re both extremely helpful throughout the entire process.Services: Steering & suspension repair
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August 2023 by Katie Blizniak
As a first time Scruggs customer, I am so happy and impressed how Scruggs was able to help with my Jeeps issues and get me back on the road in no time. I was planning on going on a road trip, and was under a time restraint getting my Jeep road trip ready. Without any hesitation they were able to rearrange some things and help make sure I had a safe vehicle to travel in. Shout out to the echanic
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August 2023 by Carly Miller
Great place! First time customer and they were so kind and helpful. Even informed me about some minor issues and gave me printouts of everything. Daryl was super kind and made sure I was accommodated during the whole process. Definitely will be revisiting in the future!Service: Oil change
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July 2023 by lexi gabryszak
NEVER COME HERE! I got a lift kit and new wheels installed on my truck from here. Nick (the manager) was absolutely CLUELESS at the consultation. Any questions I had he could not answer. Anyways, after my truck was done and I went to pick it up I noticed they did not reprogram the tire pressure sensors. WHICH I PAID FOR. Nick told me to bring it back tomorrow and they would fix it in 5 minutes free of charge. So, I called the next morning to take it back and the girl told me it would take 30 minutes and I need an appointment. So, I made the appointment and sat in the waiting room for almost two hours. As long as the problem was getting fixed I did not mind the wait. However, after a worker took my truck on a 30 minute joy ride with the music blasting they told me they can NOT fix the problem that they caused and still charged me. I have asked to speak to Nick numerous times now and all of his workers continue to say "He will call you" or "He is on vacation". He never has called me and its been almost 3 weeks. I then decided to get my inspection done there and they told me to drop off my truck and they will do it. After 2 hours they call me and tell me that they can not do it unless they drive it to a different location where the printer works. So, I said okay. When I went to pick it up it SMELLED LIKE SMOKE so bad. They also refused to let me pay with my gift card after telling me I could from the beginning. I also again asked to speak with Nick (the manager) in person and they said no once again. ABSOLUTE WORST COMPANY I have ever dealt with. PLEASE DO NOT waste your time or money at this place. They will LIE to you, BREAK your car, OVERCHARGE you, and REFUSE to give your money back. WORST COMPANY EVER.Services: Tires
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July 2023 by Lexi G.
NEVER COME HERE! I got a lift kit and new wheels installed on my truck from here. Nick (the manager) was absolutely CLUELESS at the consultation. Any questions I had he could not answer. Anyways, after my truck was done and I went to pick it up I noticed they did not reprogram the tire pressure sensors. WHICH I PAID FOR. Nick told me to bring it back tomorrow and they would fix it in 5 minutes free of charge. So, I called the next morning to take it back and the girl told me it would take 30 minutes and I need an appointment. So, I made the appointment and sat in the waiting room for almost two hours. As long as the problem was getting fixed I did not mind the wait. However, after a worker took my truck on a 30 minute joy ride with the music blasting they told me they can NOT fix the problem that they caused and still charged me. I have asked to speak to Nick numerous times now and all of his workers continue to say "He will call you" or "He is on vacation". He never has called me and its been almost 3 weeks. I then decided to get my inspection done there and they told me to drop off my truck and they will do it. After 2 hours they call me and tell me that they can not do it unless they drive it to a different location where the printer works. So, I said okay. When I went to pick it up it SMELLED LIKE SMOKE so bad. They also refused to let me pay with my gift card after telling me I could from the beginning. I also again asked to speak with Nick (the manager) in person and they said no once again. ABSOLUTE WORST COMPANY I have ever dealt with. PLEASE DO NOT waste your time or money at this place. They will LIE to you, BREAK your car, OVERCHARGE you, and REFUSE to give your money back. WORST COMPANY EVER.
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June 2023 by Nick Rosputni
I was in the Market for a lift kit and tires for my 2015 Jeep Wrangler. I chose Scruggs because ofseveral recommendations and after the consultation I had with Nick Herberger, it was an easy choice to have them work on the Jeep. The knowledge the team has and the customer service is absolutely amazing. Highly recommend 10 out of 10! Check out my before and after pics!
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June 2023 by Phil !
Can't speak enough about Scruggs they were able to get me in fairly quick . Everything was fixed and completed by when they said it would be . Was taking a vacation they also looked it over made sure everything was good , they earned my bussiness will be returning for future repairs .Services: Steering & suspension replacement
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June 2023 by Clay Streety
This visit was only for an inspection, but Scruggs always seems to exceed my expectations. You all are very personable, professional and informative whenever I needed your help. Always wishing you all the best….Service: Vehicle safety inspection
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April 2023 by Jack Browne
I’ve brought my previous trucks to other shops for lift kits/tires in the past and have not always had a great experience (bolts missing, shotty work, tires not balanced etc) This time I decided to see how Scruggs was and I’m so glad I did. It was great to deal with Nick when it came to picking out lift/tires, he’s very knowledgeable and really easy to get along with/trust. they do a thorough inspection of the truck before they start any work including pictures/videos as well as pictures of the final product. My truck turned out great and was done right the first time! I’m extremely happy with how the truck turned out but also with the amazing service I got, everybody I dealt with was super friendly. It’s nice to have a shop that I can trust, I will be back for more upgrades in the future.Services: Tires
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April 2023 by Daniel Singer
Scruggs did an excellent job on my 2020 Ford F150. I brought it in for a leveling kit, ordered new aftermarket wheels and larger tires through them as well. Their pricing was competitive with numerous other shops I called for quotes but they’re the only ones who offer a 3 year36k mile warranty AND 3% rewards back on your purchase. I mainly dealt with Nick throughout the entirety of the process and he was extremely easy to work with. From start to finish it was a seamless process and they had my truck in and out within a day (and stayed past close to ensure I could pick it up that day and still make it to some personal commitments). I’d strongly suggest going to Scruggs for your automotive needs. I couldn’t be happier with how the truck turned out!Services: Tires
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April 2023 by Andy Wenner
Thumbs up. I had a lift installed on my 4 Runner. Had a consultation first. They listened to my concerns and made recommendations. Lift was installed perfectly and they went over the work done and alignment afterwards. Everyone was both down to earth and professional. They even gave me a ride home and back to the shop. Price seemed fair for work done. I can highly recommend.I'm not a robot... :)Services: Steering & suspension replacement
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April 2023 by Samantha Kohkemper
Amazing team. I had a very short time to get my NYS Inspection and they were flexible and found me a spot. On top of that, they dropped me off and picked me back once my car was ready. I got communication throughout all the service.Service: Vehicle safety inspection
