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July 2025 by Kay Kay
Terrible experience! Never buy what u cannot see !! PICTURE BELOW !! I went to purchase 3 pairs of crocs and 20 charms which amounted to 270$ .. the cashier told me they were selling charms in a box 20 for 10$ (a sale I thought!) come to find out there were old raggedy charms in the box an not 20 ! . My daughters immediately complained . My 70 year old mom went up to cashier to return .. a pale female with light eyes got defensive said it was “final sale “ and it was too late . (Mind u 5 min before she was just telling the cashier she was trying to sell boxes all day) My mom said anything “final sale “ is supposed to be noted . It didn’t say final sale on the sign nor was it mentioned to us . And asked for a manager the woman said “I am the manager”and rolled her eyes at my mom , my mom requested someone else. I then got up and explained 1) final sale was never mentioned to us ..2) it wasn’t written on the sign in front of the boxes . Another manager came out an Indian or trini looking man a began to say if the female manager decides its final sale it is. I began to get loud because they weren’t working by the book. I asked to just return a pair of my crocs then in which THIS MAN SAID NO AN TOLD ME TO LEAVE THE STORE ! I said I don’t have to leave . I’m askin to make a return . he walked away from me .. I tossed the crocs on the counter in which the female with hazel eyes an a fro ran to the back!
CAN U BELIEVE THE INDIAN MANAGER STORMED BACK OUT WITH A PHONE SAYING I JAVE TO LEAVE I ASSULTED A WORKER ! I begun to look around an ask did anyone see me assault her ! In which they said no .. the manager said I was talking too crazy I said “I can say what I want out my mouth unless it’s not insinuating a riot or threatening.. “ he didn’t know I knew my rights .. I told him to run the cameras back an if he was wrong I was suing the store and wanted to speak to the owner in which he said I couldn’t do. After I said that he told her to go through with the return and stormed off.. unprofessional! Rude ! I always spend hundreds of dollars in this store an I have NEVER went through this . THEY HIRED NEW MANAGEMENT AND THIS IS WHAT THE CUSTOMERS DEAL WITH ! They were wrong from the very beginning ! As a customer I am disgusted an disappointed and I would like to file a complain against both parties involved.. DO NOT BUT WHAT U CANNOT SEE ! I am also waiting on my refund. My mom is 70 with heart failure, and this event triggered her into the doctor . I will be filing a report against the store as well as both individuals who works here . Or maybe croc can hire two new people and I can continue to spend my money in peace
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July 2025 by Shakirun Chowdhury
Marley was great
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June 2025 by Yankee NY
Worse people work in crocs and they are racist.casher is racist.They sell garbage.
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May 2025 by Lissy Mateo
Denzel he’s the best , he made sure me and my mom was well taken care of , give him a raise
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February 2025 by Chong Hui Zhao
The service attitude is very good. As soon as I entered, a clerk came over to ask if I needed help. And there is more than one person asking the question.
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January 2025 by Jacqueline Criollo
The staff here is friendly and always asking how they can help. They did a great job helping my kiddos and myself decorate our crocs and discussing the sales on corocs and the jiblets looks so nice. The store was very organized. Would definitely recommend.
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September 2024 by Ian Mitchell
Very positive experience, I called the store to see if they had a crocs echo aloe color in my size. They did and the employee Javid set it aside for me, and I picked it up an hour or so later.
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August 2024 by Queen A vlogs
Terrible prices
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August 2024 by Yousef Behbehani
Limited selections
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July 2024 by Julio Barros
I brought my nephew to return his naruto crocs despite printing a return slip to be returned to a crocs retail store. Crocs notifed us that it will be returnable in store. I showed up & they said nothing could be done about the return. I don't understand how this store is a crocs store but cannot return online items. Unacceptable
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July 2024 by Mithela Chowdhury
I had a disappointing experience at CROCS. The customer service was very poor. The staff did not greet customers and talked among themselves while serving. They also charged me for a bag, even though I didn't take one. I'm not overly concerned about the 5 cents, but their behavior towards customers needs to improve. I spent $87, so I expected better customer service .Thanks
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July 2024 by Handsome Hadnsome
Best and quality crocs
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February 2024 by yanella suarez
Helpful staff, assisted me with doing an exchange and return very easily !
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January 2024 by Adrian P
I love this store and I love crocs as well and queens center mall is amazing ?
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September 2023 by kuan-hang huang
The store manager and a staff tried to reject my return and claimed the Bambury collab can’t be returned in store, which is a lie! the order confirmation stated “Bring your merchandise to any Crocs Retail Store. Have an associate scan the barcode for easy returns & order information”. I showed them my order confirmation and they still insisted they can’t process and can’t sell it in store (which i think the reason).I persisted to have them to scan the barcode and it turned out working perfectly fine! I strongly recommend not coming to this store since the store manager and staff are dishonest.
