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January 2024 by sabrina khan
Walked in here with my dying cat after driving an hour because their website says 24 hours only to be told they no longer are 24 hours and the Vet there had 2 more patients and was done for the night. I begged them to just help me....and they said sorry we cant. This place dont give af about your love ones
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December 2023 by william brown
I had a great experience there. I called ahead and everything went smooth. They showed compassion and are really knowledgeable. And prices are good. Thank you!
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December 2023 by Alecia Brooks
I work at a vet clinic in Brooklyn, but live near this ER. I called to tell them I was on my way because my pet needed oxygen. They turned me away because they did not have a doctor on site! I did not know you needed a doctor to put a pet on oxygen. We put pets on oxygen right away that need it without a doctor where I work at least and we aren’t even an ER clinic. Unfortunately, my pet did not make it. You are not considered a 24/7 ER, if you do not have at least one doctor on site at all times if this is the case!! At least get certified technicians and receptionists or change your hospital’s title!!!
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November 2023 by Marua
No valla ahí . Las asistente y recepcionista tratan mala lis animales y te quieren cobrar $1300. Report all of them. Bad staff
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August 2023 by Carlos Salinas
The worst service
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August 2023 by Chris Glazier
They need to stop describing this place as a 24-hour ER for animals. There's only one vet who is there part of the week. When he's there he does provide great vet service but you have to get into the habit of calling first to make sure that will actually be there. No overnight service. For the vet services you receive it's good but this should not appear in listings with other truly 24-hour emergency room vets.
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July 2023 by CM Shin
24hrs?? We drove there, and right before we arrived with a dog that was hit by a car, bleeding.. we called to tell them we are coming - they say they have no vet in call?!? And they are not open?! Wasted critical time to save this pups life. We just hope Lizzy makes it!
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April 2023 by Usha Singh Seepersaud
My dog was showing signs of being in a lot of pain and discomfort so I brought him here being that its the closest to me & was open 24 hours. Upon arrival the doors were locked and no one at the front desk. So I called the office until a nurse showed up to let us in. We walked in and the entire waiting room area smelled of marijuana. The nurse or receptionist was reacting soooo slow which made it obvious he was high. He asked me “you’re here because of your dog?” DUH what else would bring me here?! Then he proceeded to print something out on the computer which took about 2 minutes where we were standing there wondering what was going on. Then he finally said “there is no doctor in tonight you can go to Blue Pearl” and gave us a sheet with the address. So ridiculous. 2nd time coming to this place and theres no doctor available.
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February 2023 by Tara Moriarty
I went here after my dog had gotten bitten/ attacked at the park. First, I went to blue pearl and they said it was going to be a 5 hour wait. So I frantically went to the next closest animalHospital. Luckily they were able to take him right away. I can’t thank the nurse and Doctor enough for being so patient with me when I was in crisis mode. The nurse patiently explained everything that had to be done and why. They took great care of him and he healed beautifully. Thank you!!!
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January 2023 by johanna arboleda
I took my dog to this place after waisted so much money in a different place for nothing.The staff are very nice, every time I went is empty, reasonable prices and the Doctor very professional; he explains everything in details and you can see he cares about the animals not only about the money like most of the places I went before. I really recommend this place.
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December 2022 by cassidy dou
It's really unfair that this facility got such low rating. I have been living right across the street for 10years, and the last time I brought my cat to emergency, i specific avoid this place because of the low rating. But today, this place is the best choice since it's just 2 min from my aprtment and my cat can't wait.First of all, the front desk is amazing. I called 5am in the morning, a guy pickup, he sounded tired but really polite, telling me the facility is not 24h anymore due to covid. I walked in around 10am, the girl is professional, considerate, warm and thoughtful, way much better than the ones in my regular vet's office.second, the vet saw my cat immediately after i brief the nurse about what's going on. No waiting. He's very detailed, asked about all possible facts, exam the cat, and asked me to keep him posted.third, honestly the price is very reasonable for an emergency, which is beyond my expectations.I really think this place deserve better review scores.
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November 2022 by Donnette Siegenthal
They were great when we were there our dog.He had a mass and they said nothing to worry about.Fast forward had it removed from another place and guess what..yup needed to worry as it's cancerI will NEVER go back again
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September 2022 by Lois Sinclair
Friendly staff. The doctor and nurse were very good working with my dog. Had real emergency with the dogs right ear. Their price no different than anywhere else.
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August 2022 by Jennifer L.
If I could give this place a big fat zero, I would. I arrived for my appointment and was left standing there for 15 minutes waiting while another person came in with a later appointment and she was taken right in. Whoever the man is who works at the front desk needs to be let go immediately!!! He has absolutely no idea what he's doing, he didn't even speak to me, just threw a clipboard in my direction. At all costs, take your animal somewhere else, somewhere we're they actually care about them.!!
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August 2022 by Anagrace Santos
I apologize if anyone has seen my bad review on this place, I had it confused with somewhere else. Today we euthanized our 14yr old Puggle. His name was Junior. He had a mass growing in his mouth, collapsing trachea & enlarged heart. Even if he made it through the surgery to remove the mass in his gums, we believe he would have succumbed to his collapsing trachea soon after. So we decided to end his suffering and put him in the hands of this place. I don't know what all these bad reviews are about but our experience was wonderful. They gave us time to be with him until we decided to leave. They were so caring and patient with us. We thank you for being there for us in saying goodbye to our baby. It's heartbreaking to lose a family member because our pets ARE family. But this place made it so peaceful for us. Will recommend to anyone I know in the future. ❤
