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June 2025 by Janet Smithe
Not sure why this store loves to put hats on the floor when helping customers . I guess to make it easier to shuffle them but come on !!! Some guy with a tattoo on his arm dragged my beige hat all over. Doesn't make any sense . Where is the owner ? I'm not buying anymore
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March 2025 by Karen Wynn
I went to jamaica Avenue.The lids was closed. Which it doesn't say on the website. Then I went to the one in queens boulevard.They were working on the store in the middle of the day and wouldn't let me in to buy the hat that I needed for a baby shower.They were very unprofessional and I felt they should have done their story arrangements at night. I explained to them the nature of what just happened to me and he didn't even seem to care. I didn't like that. And it was very inconvenient.I will never go back there again. If I could get zero stars I would
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November 2024 by Luis A
I visited the location in Queens center mall, and honestly I never had a bad experience until now lately this location is been going down hill. I was waiting to pay for my hat only 2 people in front of me and 10 minutes later the line didn’t move. I asked an associate if the they could open another register and his reply was you have to wait there is nothing to do. I decided to put the hat back and left the store 6 associates one register I’m thinking on never coming back to buy hats in the store anymore, poor management and horrible customer service.
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September 2024 by Lee Stat
Great store for hats.
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August 2024 by Steven T
Ownership needs to reevaluate their employees. They are extremely rude and unprofessional.
They were threatening a customer who had his son with him in the store.
I left, wasn’t spending any money there. I hope that customer contacts the owner.
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July 2024 by Gabriel Santillan
Had a great experience at this Lids store, Diego, Jason, Nick and Damian took care of me, they were attentive and patient with me! had some custom work I needed to do in two hats for my Barber competition make sure you follow me on IG: wealthybarber , this store is always busy and the guys took care of me like champs Im greatful for the costumer service they’re giving! Top of the Line costumer service! 5 starts for them
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March 2024 by tenzin topden
Customer service was bad .. who ever was working today needs to be a professional ..
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February 2024 by Melany velasquez
Terrible service, the employees don't even greet you, they only talk to each other and don't care about selling :( I prefer to buy online
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September 2023 by elvia tapia
It has good products.
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September 2023 by Amparo Cabrera Chavez
They have all kinds of hats
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September 2023 by Orhan ŞANLI
You can easily access all brands and types of hats.
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September 2023 by Jamel Fladger
Their selection was limited
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May 2023 by Motivation Domination
Store hours dont match time store closes..... been there 3 times this week and their inside hanging out and saying store is closed I arrive at 9pm @ 8:30 pm and @ 8pm three different times and management says they close when they want. The website is wrong about store hours. I wasted gas three times just to be told I can't buy my son a hat....... lids shame on you..... queens center mall
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March 2023 by Edward Smith
Lids fell off for now, they need to restock a lot of merch.
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January 2023 by Fabian
Lazy workers don’t help or ask if you need help
