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December 2023 by Jeanette Falker
Love the brand. A little on the pricey side. I spent $150 and the older Asian woman didn't even give a few samples, as does the other salesperson who's Hispanic ?. But I do appreciate their 10% back on product containers. It adds up
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June 2023 by Sebastian Velez
Impressive service offered by their representative, Cheryl !! She helped with all I needed and explained the products detail by detail.Will go back for sure !!
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January 2023 by jucarbreta
Amazing staff, Cheryl deserves a raise for all the help she gave my boyfriend and I! Lovely meeting her, will definitely be back for more! ?
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December 2022 by Emma Lee
I had a terrible exprience in this store.When I tried an eyecream, I couldnt find a Q-tip. Then I tried with my finger and a clark named Nacy looked so upset and annoyed. She hit the barrel in front of me so hard intead of telling me where it was or helping. The sounds sprised me and I felt so embarrassed. She treated me like a bad kid. I didn't want to be unpleasent situation so I left. I went to this store to buy presents for my friends with joy but she totally ruined my holidays.I would never go this store again.아주 나쁜X 분하다
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November 2022 by Hema Kimberly Mulchand
I love you forever your products are divine!
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August 2022 by Nora F.
I came to the store to get my Almond scrub and oil. Nancy, the sales associate, assisted me. She was very good, friendly, and helpful. Since I already knew the brand and most items from the store, my visit was easy, with fewer questions. It's the same setup they have at Grand Central. I like coming to L'Occitane'a store. I feel so fresh the moment I step into the store, and everything blossoms! Nancy worked alone, but she managed to juggle two customers at the same time. She did just fine. Keep up the good work!
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January 2022 by Mila Toribio
Sheryl and the other attendant (who unfortunately I forgot to ask the name) were extremely helpful and pleasant. They were polite and helped me pick some sets for Christmas gifts and gave me tips on what was discounted. I love their products and would come back to this particular store just for the ladies who work here! 5 stars
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January 2022 by M K
I came by on Black Friday because they were having a sale. I bought some creams from this elderly lady where the price was not deducted. I didn’t realize until I went home. I called and spoke to the same person that sold me the items and somehow it’s my fault that I was overcharged. Is it so difficult to cancel on the register and re scan the items with the proper price? I was told that I could not have it at the sale price still listed over the weekend and on cyber Monday and there is nothing she could do about it. I felt cheated and scammed so I returned the item. I then on cyber Monday went to another L Occitane in the city where the same sale was still going on and bought it at the Black Friday sale price. I still really like the brand but the customer service in queens center mall was downright terrible
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January 2022 by C. Taylor
I had to pop in to purchase a gift for my parents, and had a delightful experience from when I entered to even after I left.Saira, the store manager, is wonderful and takes the time to make you feel special and perfects the balance between quality service and efficiency. As my parents live out of state, I needed their presents shipped. Saira even took the time to message me, thanking me for visiting and giving me the tracking information for their gifts!I didn’t grab the names of the other associates who helped me, but they were all wonderful and always keep the customer top of mind.If you are in the area- stop in! You’ll leave happier than when you walked in. :-)Thanks Saira and team!
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January 2022 by Roger Ramadar
Best skincare products ever! The staff are super friendly, helpful and knowledgeable. Don't hesitate to visit them. You wouldn't be disappointed ? ? ?
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January 2022 by Elizabeth Kleva
Spanish older lady was very nice & helpful.
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January 2021 by Jo Morales
Never even bothered looking in before and what a regret. My go to store for now on. Everything smells and feels awesome.
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January 2021 by Wendy Jurado
Excellent products and attention
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December 2020 by Wemyss Givans
The workers helped me find what I needed and were very nice!
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December 2020 by Laura Winters
Queens Center Mall. Is a nice, clean and beautiful mall.
