Mattress Firm Queens Place Mall is a store dedicated to helping customers find the best sleep solutions. The staff, including knowledgeable and patient sales associates like Musarat and Musy, are committed to providing a positive shopping experience. They take the time to understand each customer's preferences, budget, and sleep needs, offering thorough guidance on mattresses, pillows, and bedding. Customers appreciate how helpful and transparent the staff are, often going above and beyond, such as getting manager approval to secure great deals or assisting with testings and selections. The store offers a wide range of top brands like Sealy®, Tempur-Pedic®, and Serta®, ensuring quality options for every need. Customers can test the mattresses before buying, and the staff help with details like signing up for store cards and arranging in-home delivery and old mattress haul-away. The delivery process is described as smooth and professional. The store stands out for its commitment to customer satisfaction, with many reviews highlighting the friendly, knowledgeable service and the store’s dedication to ensuring customers sleep better. The “Love Your Mattress Guarantee®” and 120 Night Sleep Trial® provide confidence in their purchases. Overall, Mattress Firm Queens Place Mall is highly recommended for anyone looking to improve their sleep through expert advice and quality products.
We were able to get good service from Gabriel to make us feel comfortable purchasing our mattress. He also told us how to utilize the snore feature of our adjustable base and sent us a link to connect our WI-FI to the base.
November 2025
Liaz was very nice and very professional. She was very helpful with my choices and my purchase. She wanted to make sure that I was 100% satisfied with the merchandise and helped with the sale and addition items too.
November 2025
Lais was professional, patience and informative. She was sure to ask what was our discomfort and she aligned our needs to the mattress that would help get us a better sleep/rest.
