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October 2023 by Matthew Logan
Excellent experience. I simply wanted to replace my old pair of Doc shoes (which after 3 years of daily use, and hundreds of miles of steps, were starting to look a bit ratty.). They had my size, and I was in and out quickly.Staff was very professional and friendly.
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August 2023 by CallmeEm
Great, great service from Sharon. I was looking for a specific model of shoes and even though I wasn’t looking to purchase, she provided excellent service, showing the available colors and sizes. Professional and friendly does it.
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August 2023 by Kyler Stiles Cade
Love Dr. Martens, I’ve worn them since I was a kidHave close to 30 pairs We were walking around the mall and we were very surprised to find this storeI have shopped the stores in Arizona and Montreal but I have to say Sam was great and she was so nice and her style can’t be beat definitely visit this store again and yeah picked up another pair plus extra laces and socks forgot to take picture of Docs sorry
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August 2023 by Henry Portell
We are big fans of Dr Martens and we’re excited to find this location! The store is great! We dealt with Sam and she was fantastic! Very friendly, helpful, and genuine!! We were very impressed by her!
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July 2023 by Ella McGhee
my boots fell apart at work and i walked into the store in shambles and left laughing. the staff was great and helped me find something that was a good fit for me. thanks guys!
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February 2023 by Eduardo L.
I came here on two occasions. The service is perfect. The staff there is very enthusiastic and knowledgeable. So it's a clear indicator that they like the brand they work for. Despite being a small place, it's surprising that they have a lot in stock. There is legit nothing bad to say about this store.
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January 2023 by Romie Singh
Bought a pair of docs online and they are a bit too big. So tried returning/ exchange it at a store near me so I can try on another one and just switch it out. Was told u can’t return online orders instore which makes no sense. A lot of stores offer instore return or exchange once it’s not pass the 30 day return date.Definitely expected more from this brand since their products are soo expensive.
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August 2022 by Hannah Lee
Absolutely terrible. The staff told me to get a bigger size then I normally get and I stupidly believe them. They recommend a size so big that even after they were broken in I still get blisters. I wasted so much money on a pair of shoes I will never get to wear just because the staff told me to get a bigger shoe size. (And yes I tried all the remedies like doubling socks up or band aid nothing works it’s that big)
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January 2022 by Rosemarie Hubert
I had the best customer service experience in the queen center mall. his name and I'm sure I'm not going to spell it correctly us Arestis sorry about the spelling. It's about time a manager is happy to assist a customer and make sure they leave their store happy.
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January 2022 by Jenn Tegano
Tried to save myself a trip by calling ahead to ask if they had my size in stock. No one answers the phone. Frustrating!!
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December 2021 by Victoria Shonbrun
I was looking for what turned out an almost impossible pair of shoes. I finally decided to take a chance and call the store in Herald Square. Barry a sales associate looked to see if they had them. Unfortunately they didn’t, however he checked and found that Queen Center Mall showed 1(one) pair in the size I needed in stock. I called over there and Sharon a sales associate advised me that they did have one pair left. Sharon was so nice and helpful and held them aside for pickup until the end of the day. I rushed over from Brooklyn and sure enough the shoes were waiting for me. Sharon was not there but her co-sales associates Orestes and Cory were and just as nice and helpful. I want to Thank you ALL for helping us make someone’s birthday extra special. Happy Holidays and stay well. Vicky S.
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November 2021 by Jennifer Mendez
I came in Saturday with my daughter and I’ve never had a better customer experience. Emerald is a great employee and was so kind and patient with us. My daughter is constantly changing her style and Emerald was able to show her how versatile martens are. So sweet and very well informed about every product presented to her! We thought she ran the place because of how great our service was. Besides that the store was so clean you can smell it, when we walked in there were employees sanitizing virtually everything. I don’t usually like queens center but Dr. martens in queens will continue to get my business.
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November 2021 by Nima Sherpa
Loved the shoes there .
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September 2021 by Aribeth Gu
Got the jadon doc martens here. The employees helped me and my grandparents find the right shoe size and products to help make my first experience as a doc martens custom more enjoyable. It’s located in the mall on the second floor. We spent quite a while trying to figure out it’s location ?
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August 2021 by Dani
Had an amazing experience at the store thanks to an employee named Mariana. She is really helpful and nice. She helped find my size and even took the time to chat with me. Will 100% recommend this store not only because they had a lot of styles but because the people there are amazing.
