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August 2023 by Kiki Kelly
This is not 24Hrs
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January 2022 by kimge1006
(Translated by Google) Terrible service from a representative supposedly named Carmen. On 12/15/2021 I went to the western union from this point at 9:40 pm I stood in line and when my turn came for a refund I told the person there at the window that I had a case number and when I gave it to him He told me that the number was incomplete, I immediately called western union customer service and they told me that the case number was correct and to tell the representative that I should call them at the agent support number for them to give my disbursement number and verify my identity. Again I went to the window and explained to the person there that she should call the agent support to be able to make my refund, which the employee refused to do and told me that she was not going to attend me because it was already 10 pm and she was not. I was working after 10 and had no time to make the call. He told me to leave and immediately ushered the person behind me, which seemed disrespectful to me and I asked for his first and last name because he did not have his name tag on. He refused to identify himself and after insisting so much, he told me that her name was Carmen and what the problem was. I asked him for his last name and he told me that he was not going to give it to me and that he should change to the next window and ignore me. At no time was I disrespectful to her and if she does not like her job or her salary, then she had better change jobs but it is not the way to treat a client. I have already filed a complaint with western union and I hope to be able to speak with the manager of the area. I attach a photo of the person who treated me since he refused to give me his last name and I don't know if his name is actually Carmen.(Original)Pésimo servicio de una representante supuestamente llamada carmen. el dia 12/15/2021 me presente al western union de este punto a las 9:40 pm hice fila y cuando llego mi turno para un reembolso le dije a la persona ahí en ventanilla que tenía un número de caso y cuando se lo di me dijo que el número estaba incompleto, inmediatamente llame a customer service de western union y me dijeron que el número del caso era correcto y que le dijera a la representante que debía llamarlos al número de agent support para ellos darle mi número de desembolso y verificar mi identidad. Nuevamente me acerco a la ventanilla le explico a la persona ahí que ella debía llamar al agent support para poder realizar mi reembolso a lo cual la empleada se negó hacer y me dijo que no me iba a atender porq ya eran las 10 pm y ella no trabajaba pasadas las 10 y no tenía tiempo para hacer la llamada. Me dijo que me fuera e inmediatamente hizo pasar a la persona detrás de mi, lo cual me pareció una falta de respeto y le pedí su nombre y apellido porque no tenía su name tag puesto. se negó a identificarse y ya de tanto insistirle me dijo que se llamaba carmen y que cual era el problema. le pedí el apellido y me dijo que no me lo iba a dar y que me fuera cambiándose hacia la ventanilla siguiente e ignorándome. En ningún momento fui irrespetuosa con ella y si es que no le gusta su trabajo o su sueldo pues mejor que cambie de trabajo pero no es la forma de tratar a un cliente. ya puse la queja a western union y espero poder hablar con el manager o encargado del área. adjunto foto de la persona que me atendió ya que se negó a darme su apellido y no se si en realidad se llama carmen.
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April 2021 by Moises Ibarra
(Translated by Google) Very bad service there were 3 people in line with four people in the boxes, only one was attending and I had to leave.The service is the worst(Original)Muy mal servicio había 3 personas en fila habiendo cuatros personas en las cajas solo una estaba atendiendo y tuve que irme.Es de lo peor el servicio
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March 2021 by miriam jara
There was a sign on the door that said open from 7am to 10pm and I arrived at 9:34pm. The door was locked and I knocked because it was nowhere near 10pm. A women wearing an black adidas sweater gave a hand gesture from behind the desk which meant they were closed. Very unprofessional.
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March 2021 by Cuneyt İleri
Don’t go this place! They don’t give your money! When i go to the this place everytime i heard pick up system not working! This is not your money! Mine!
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March 2021 by Erick 9
(Translated by Google) Horrible lousy serviceThey are only there to collect a salary that they do not even know how to earn.How people are disgusting(Original)Horrible pésimo el servicioSolo están ahí por cobrar un sueldo que ni se saben ganar .Como personas son un asco
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December 2019 by lodoe gyaltso
Today evening around 7 pm I stopped there despite raining heavily, they’re two staffs working there and they both got terrible attitude towards me. First time I went there, they welcome me with their local talk (Spanish) between them before the lady greet me or talk to me. That shocked me. Then the lady start asking me questions after questions that too irrelevant to sending money. I showed her ID card. I chooses English as preferred language, after that protect yourself from fraud, then I chooses yes as an option. Then immediately she told me that I was blocked from sending money. I was afraid what was the reason behind all those questions. Since they wanted to misuse my ID or any other purposes. It’s seems tricky and fishy. I never had any issues before with any other agent or agency of Western Union in queens, New York. I been loyal and honored customer for the longest time. Today, I felt like belittled and discriminated. I am doubtful to visit this place again. I am not feeling safe. My identity at stake for theft to visit this place. If there is a zero as a rating, I will choose zero for their services. No professional attitude at all. I heard one incident same like mine before from my friend circle, I didn’t believe it at that moment. Since it happened to me, now I started to believe it. :(((((((( ?????
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December 2019 by Kalsang Chodon
It’s the worst agent or agency exist here in queens New York. Discriminating against me. Since I am not a Latino. If this western union is exist for certain people, then please put label or description on the broad, we will not stop at your door. Two of them, one lady and one man working today evening are very unprofessional. No manners to greet or talk to customer. My ID at stake to fraud, since they didn’t want me to answer yes for the protect yourself from frauds. Very fishy, I am afraid to visit this place again. Zero stars for their services. They both need to review or revise their training in how to communicate with customer. ? ? ? ? ? ? ? ☠️☠️☠️☠️☠️
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November 2019 by Shivani Gurung Ghale
I often go there coz it’s near to my home. But everytime I go there, they give a terrible attitude. The service is so late. They are very unprofessional comparing to other western union branches. They are supposed to follow the rule but they allow us to use card sometimes and sometimes not (only cash). They strictly should learn customer service. This place is only running coz this is only the money transfer place in our locality. I kinda have a feeling that they all are racist. Just coz I am asian they treating me that way or the place is messed up!!
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September 2019 by EL SALVADOR IOS
(Translated by Google) Great service
