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June 2023 by Joshua S.
I called last week asking if they service pools, while they didn't service my area Shawn offered his personal cell phone number to guide me through resolving my pool issues. The amount of guidance he offered us when we didn't even purchase the pool from them was absolutely amazing. Because of his extremely great customer service, I will use Hesselsons in the future for all my pool and spa needs. His service is what all should aspire for, A+++
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April 2022 by Roy S.
I purchased a Hot Springs Aria hot tub from Hesselsons and had it in my backyard in less than a week. My old hot tub was too rotted for them to take with them. They came back within a few days and got my old one out. I am an hour away and an extra trip with 3 people on a Saturday was appreciated. Extremely great service and my new hot tub is up and running and was easy to start up with all necessary chemicals provided. Thanks, Henry!
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August 2021 by Melissa S.
Customer service was so helpful and quick to respond to any issues and questions we had. Highly recommend
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July 2021 by Joel D.
My wife and I came here last year debating weather we wanted a pool or hot tub, we asked the salesman numerous questions to help in our decision and finally decided on a hot tub, the rep was extremely patient and thorough in answering our questions and helping us make the right decision. We got the hot tub, the delivery guys were very good and thorough. We filled the tub 3/4 of the way and noticed water all around the tub, I called Hesselson's and talked to Mike, he was extremely helpful, and was here the next day! He figured out it was a manufacturer issue, gave us a couple of options and in the end we ended up with a new hot tub! He kept me posted through the whole process and made it right, to say I am happy with how they resolved our issue (which was the manufacturer's fault) is an understatement! In a world where customer service seems to be kicked to the curb, there customer service is above and beyond! We will be loyal customers for life!
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March 2020 by David L.
World class organization with amazing service after the sale. We have a 24' pool and 7 person hot tub from Hesselsons. Each of my interactions with any member of the Hesselson's team has been positive.
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March 2019 by Josh G.
Not very friendly. Extremely high prices/ not willing to negotiate whatsoever. As mentioned by others the people in the back will literally just give you a dirty look and not offer any assistance. If Hesselson's could adjust their prices and offer truly helpful, friendly service I believe they'd have the potential to be the greatest local sporting goods store.
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August 2017 by Jim B.
I think the store is great and they have great deals. However, the sales reps at the front half of the store are very helpful and very willing to help. On the other hand the sales people in the back of the store are rather worthless. If they help they are great but try to get someone to help you back there. Also I might add the fact that they have very little in the line of evening hours sucks. Yes they are open Friday night, that's it. I work till 5 and on Saturdays . I'm sure I'm not the only one that works the hours I do. Wish they had more evening hours
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April 2017 by Christine B.
One of the very few local stores you can get GREAT things at good prices! The best for pool stuff. Also love the Tent sale every year!
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April 2016 by Jill T.
I went in recently with my husband who wanted to check out some particular items. I watched as he looked for several minutes while an employee stood feet away and not once asked him if he needed any help or anything. Instead the employee stood talking about a recent trip or plans with someone else. We try to shop local as much as possible but when he makes the purchase (which is for a higher priced item) I know he will be going elsewhere because soon as we were in the car he mentioned how disappointed he was no one offered to help him.
