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January 2024 by Lou N.
Nice people, always helpful and friendly tellers. Been with them for over 15 years and have never had a problem or issue. Saved significant amount in fees over commercial banks. Have had several car and home equity loans at great rates.
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December 2023 by John H.
The federal government should look into how empower can repo a vehicle when every payment was made on time, 0 payments were ever missed. Full insurance. This "bank" stole my property with no legal right or reason. No notice at all. I can show damage to my property and person caused by empower, for which they are legally liable. Avoid these scum at all costs if you care about your money or property.
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November 2023 by Riley M.
I would give them 0 stars if this was an option. I actually downloaded this app specifically to rate this credit union. Quite possibly the worst credit union in the upstate ny region. Credit unions are supposed to be for the members, unlike major banks. I have been with them for 16 years, and my father for 40. The first time in my life I've been dealing with fraud. I have a police report, and multiple attempts to talk to someone at the banks fraud department. After contacting them 4 times, I finally got a call back. Was told that they deemed it not fraudulent, even with a police report filed. 1500 dollars, not a lot to them, incredibly important for me to pay bills, eat food. To live. I will be taking my direct deposits to Visions. The only way these credit unions make money. Customer lost. They have gotten too big, forgetting their roots. For crying out loud they have the Fair's Amphitheater named after them.
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September 2023 by Tamantha Cratsley
First bad experience I've had with these I've had four different debit cards with this company all four have been compromised due to something on their end and then turn around deposit my paycheck and still have not received it they don't tell you when you're in filling out the paperwork everything else to get an account with them that it takes three business days or three days to even get your check if you do a mobile
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August 2023 by Tamra P.
I hope many can end up seeing this. I have been a customer with multiple accounts for over 30 years. Empower recently altered me to a possible fraud on one of my debit checking account cards. I responded immediately with it being a fraud and they changed the card. I then put in a dispute for the charge to get funds back from this obvious fraud (that they alerted about). Make a long long story short they denied us any money returned after having many days of arguing this and a visit to the bank. This was not a huge amount thank goodness but still very disappointing. They refusing to make it right for a very long term customer when obviously the transaction was questionable is such poor business as is getting the run around. I canceled immediately all my accounts with them and will use a bank that has my back.
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August 2023 by Edward C.
I have been with empower for over two decades and have never had any problems with them. I paid car loan off early and got letter removing lien within two weeks. Hours seem to be in line with most area banks. Have never encountered a rude customer service employee.
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July 2023 by Ryan J.
Stay as far away from this bank as humanly possible. Worst customer service of any bank out there
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May 2023 by Griffin S.
Awful bank. Hours are painfully short and when they are open their service is subpar.
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April 2023 by Shardae C.
Wait time is atrocious! You see more reps walking around than actually helping. Rude and non friendly tellers. They make you feel shameful about asking for help with your finances. Go somewhere else fast
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April 2023 by John L.
Worst financial institution ever. Poor customer service. Representatives pulling made up policies out of thin air. Claiming I must have signed them, but can't produce said policies or signatures.
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March 2023 by Cindy S.
They received wire transfer instructions from our closing company to deposit funds to a specific account number at Empower. Instead they deposited the funds to a different account number without consulting with us.
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February 2023 by David S.
The most annoying policies on earth. I have all of our Social Security info, and every account number, but if you don't have a verbal password for your account over the phone they won't accept a payment. SO I'M TRYING TO GIVE YOU MONEY, NOT TAKE ANY OUT AND YOU WON'T LET ME PAY MY FREAKING BILLS!!! WTF!!!!!! GOOD BYE!
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October 2022 by Lilith Holmes
Online services is not useful and all they care about is pushing their credit card on you.
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October 2022 by Lori W.
I'd give empower a 0 if I could. The app SUCKS! I'm switching banks! You guys should be ashamed of yourselves. Get with the program. Seriously though. Come on.
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September 2022 by Stacy Thomas
The call center has you on hold for half an hour and then just disconnects you.
