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November 2023 by Christina Hernandez
We placed 3 separate orders for my father in laws funeral. 1 in person and 2 via phone. The level of customer service was spectacular. Very attentive and kind. I felt that the representative took their time and dedicated her time to my orders. I was NOT crazy about the floral Arrangements when they arrived at the funeral home. The white flowers didnt smell or look fresh. My family and I spent $800 on flowers that weren’t up to our standards. It was a time of grief and we didnt have the time to call and complain. But I would definitely not order any white or sprayed floral arrangements from this establishment. The red roses bouquet was the nicest full Looking arrangement. My daughter was disappointed in her grandfathers wreath she ordered for him. It could've just been a bad batch of white flowers and we just happen to get those. I do not intend for business to be loss but just a suggestion if the flowers don’t smell or look nice as the picture give a call and let your customers know. Maybe a different flower or color would’ve been better.
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October 2023 by Richa T.
I got a bouquet of flowers from here that were absolutely beautiful! It was a gorgeous mix of Pink & white lilies with orange white roses with some baby's breath and greens for filler. It was such a cute bouquet and the flowers smelled wonderful. They were wrapped beautifully and really made a great gift. The florist was very helpful in preparing the bouquet. They even saved some lilies over the phone to make sure we got the perfect one. Just a heads up, they could work a little bit on their bow tying skills (maybe just leave off the bow when you get it). IG: QueenOfAdventureNYC
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October 2023 by Monique Couba
This is the first time that I ordered flowers from Charmayne's, and I am happy with the arrangements and her professionalism. Thank you for doing a beautiful job, you have a new, satisfied customer.
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April 2023 by ronald howard
Made a great arrangement in a short amount of time. My wife loved it!
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March 2023 by Nory Holly
Love Charmayne's. One day, I have to go in and meet them. I order all of my florist needs from this group. Delivery is always correct and on time. Wonderful staff, too. I had to call in one day. They were so friendly and sounded like joy.
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October 2022 by Audrey Thompson
Is there anyway to reach her asap, my godbrothers funeral is 6pm this evening and she promised to deliver the blanket paid for in full to the church this morning. I just received a call from my godbrothers wife and the flowers have not been delivered to the church.
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October 2022 by Tanya Miller
Wonderful customer service experience. Charmayne and her team did not disappoint. The arrangements for my brothers service were fabulous. Thank you
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August 2022 by Natasha Johnson
If I could give this woman zero stars, I would. She was completely unprofessional. It is a pity that people work for her, and continue to support her business. She knows nothing about professionalism or customer service. I went to pick up my wedding flowers & there was a misunderstanding with the pickup time and she proceeded to yell at my fiancé (she made it very clear she was not talking to ME as if that made her behavior more acceptable) from across the shop as opposed to coming to us and calmly speaking to us. When I tried to speak to her about her behaviors she was extremely dismissive. First she tried to avoid talking to me because she was on “break” & instructed her worker to tell me to call back in 30 min, then when I called she answered & proceeded to tell me she has nothing to discuss with me because she knows I am going to call her rude. She also said that she is a “well educated woman with a good upbringing “. She proceeded to put words in my mouth & continued to use phrases such as “are you done?”. It is a shame that this is how businesses of color are being operated in our community. I tried to rectify the situation and it was clear that she did not care about making the encounter right with me & wanted to end it on bad terms. Ma’am I wish you well, and hope you learn to listen to customers & treat them with care. While the flowers were decent, the customer service left enough of a bitter taste in my mouth that I would not go back. I would never recommend this shop. Take your money where you are listened to, respected, and cared for. It is evident that she has no patience for this business.
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June 2022 by Nlyc l
I can't recommend this florist enough, I've been ordering flowers from them for years and they always delivered the Biggest most beautiful arrangements. Money well spent, very satisfied consumer.
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June 2022 by Rodney Nelson
I see that you responded to my review, you said that a call would have been appreciated, well I did call when I arrived at the church and there was nothing resolved, all that I was told that you guy's owed me some money back, when I wanted the doves to be bought to the church which wasn't that far from your shop.
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June 2022 by Haggi Kanteh
My name is Rodney Nelson I bought a standing arrangement from this florist for my God sister's funeral service which was held on Minday May 2nd 2022 the arrangement arrived to the church and the 2 Doves that I PAID for were missing I immediately called Charmayne's thinking that the distance from the florist shop and the church wasn't far, that Charmayne's would have rushed the Doves over which didn't happen, I am very disappointed with this business, I wanted to support a business owned by a person of color but wasn't treated right.
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June 2022 by 718 Consulting DBA 718 Solar
Great florist with over 30 years of service to the community.
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June 2022 by Heera Rajkumar
My favorite florist, the owner is great and tries to accommodate to all your needs...Pops is great
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May 2022 by Mary-Ellen Hogan
I was totally disappointed. I went to get arrangements for my husbands funeral, I went with my stepson. The spray I ordered was not in the colors I asked. The casket cover was. My husband was a florist himself for over 50 years. They looked horrible, they were poorly put together. The owner was annoyed that we asked for them to be delivered early on a Saturday morning for the service, at first she said no. The flowers looked like left overs. I would not recommend this place at all. If I could give no stars I would.
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March 2022 by Sharon A
The arrangements for my brother's memorial service was beautiful. Thank you for the professional, talented, and excellent service you provided me and my family during our time of grief. Highly recommended.
