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February 2024 by Tahmina Majumdar
100% good it fine but you have to wait long in line to check out
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January 2024 by Laura Kelly
I have waited forever to get the service done. Just cancelled everything. Got my money back.
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November 2020 by Marco Antonio Giron
Es la mejor tienda donde se encuentra mejor calidad y el precio
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October 2020 by Patrick Leon
The best costomer service is in the the paint department!!
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September 2020 by Adjoa N.
Leo is amazing! He is the best man to help you get your door. So patient, so kind and so funny.
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August 2020 by Hillary Chambers
I’m just coming from the Home Depot located at 600 Hempstead Turnpike in Elmont, and my encounter with an employee was very distasteful! She was very rude, disrespectful and unprofessional. She is a black female in her late twenties early thirties, short hair with red highlights. She has no business in customer service with that kind of behavior.
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July 2020 by Jonathan
We trusted Home Depot Home Services and spent $15,000 to redo our entire roof, gutters, siding, and windows. They now will not take responsibility for a failing roof.They outsource their warranty claims to a third-party company, so if you think you're paying for Home Depot to handle your project, you are wrong. All they do is outsource to a local sub-contractor, up-charge you, and pass you off to someone else when you have issues. Job 5194195 (roof), 5197804 (gutters), 5197807 (siding), 5197811 (windows)Work completed in September 2010.I started my first contact with Home Depot in mid-April 2020 and it is now July 3rd 2020.Our roof is shingled in the front and low slope membrane in the back due to the differences in roof angle. The low slope membrane has started to slide down and is exposing the layer underneath. Turns out, Home Depot only registered a warranty for the shingles and not the low slope membrane. This is a ridiculous mistake. Who only warranties one side of a roof when the entire roof was being redone? The shingles were warrantied for 30 years, so had they registered the warranty for both like they should have, we would've been covered until 2040.I called the original branch in Long Island that handled it but they are permanently closed. I reached out to their customer service line to file a claim but this is when I found out Home Depot doesn't handle their own claims. They outsource to a company called Genpact. I contacted them to file a claim and they said they'd reach out to me in 3 business days. They didn't give me a claim number nor a contact number other than their general customer service line. 5 business days pass and I call them again. They said they have no record of my request. I asked to put in a request for a claim again. 3 more days pass and I finally get a call telling me they have contacted the product manufacturer, GAF, who will be reaching out to me. A few more days pass and I get an email asking me to send physical documents. I send in the physical documents and wait. About a week later, a very pleasant GAF representative named Paige calls me and tells me they'll be sending out a local contractor to assess the situation and create an inspection report.After the inspection report is submitted to GAF, my claim is denied. This is when I found out Home Depot only registered the warranty for the shingles. The contractor even helped me call Home Depot to explain the situation and they refused to even look into it because it was "so long ago". I called the local Home Services department at 131-35 Avery Avenue in Flushing, Queens and they said they'd get back to me but never did.Since Paige was part of the shingles department, she had me transferred over to another department to handle the low slope membrane claim. After a month of investigating, they admit product failure but will only cover material costs of $350. Well $352.31 to be exact. I now have no choice since time is of the essence with roofing issues. I am forced to pay nearly $5000 for repairs or I risk damaging the rest of my house when it rains if I wait any longer.If you are reading this review and are looking to have Home Depot handle your project, I urge you not to. I handle construction projects for commercial stores in NYC, LA, and SF for a living , but 10 years ago I was in High School and my parents didn't know any better. Find and vet your own local contractor. Ask for multiple estimates and always check online reviews. Call them and email them a few times to gauge their response rate and quality. It's more work upfront but I promise you it's worth it. Support small businesses where you can actually reach someone who can help you.I tried my best to resolve this following their rules. I'm just one homeowner and Home Depot is a multi-billion dollar company, so I am using the only tool I have to get some recourse; posting my review all over the internet.I am not an unreasonable person. If someone reaches out to me who can actually help, I will happily edit this re
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July 2020 by Meredith Muldoon
There are some workers who are excellent and then you have the ones that laugh at customers in a rude way . I was taught that the customer is always right. Most of the people that work there do not get that concept. A female worker that says I can talk back to you sis. I do not in any way think it’s appropriate to call a customer sis . I do not know you and that’s not how you address a customer. I’ve had this issue before store manager did absolutely nothing. I have been going there for about 8 years. I will just go to another HD if this is how your workers treat the customers that allow your crappy workers to get paid. Some of these people should not be working there. No class
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July 2020 by Meredith K.
Contrary to many opinions here, I've sincerely never had a problem with this location. I am in the middle of a renovation and frequently come here with my general contractor. We're usually prepared with measurements, narrow down our shopping list by looking online at what's in stock, and don't hold up the clerk by asking many questions. The types of services that I use are: 1. installation services (allow yourself some time), 2. general store purchase, 3. store purchase with assistance getting heavy things down from shelves or other types of assistance, 4. home delivery and online purchases, 5. Pro Services (with my contractor). Go in, pick up what you need, pay, then leave. Just like any other store.
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July 2020 by Michelle M.
Eric in the window/door section is very helpful and answered all of my questions. He helped me decide on what door to buy.
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June 2020 by Frank P.
I went there today after checking online that they had Vigoro liquid fertilizer-lawn care product in stock. I checked online and called the store. Online it said there were 32 of the item in stock at the Elmont NY store. Well you guessed it, when I arrived at the store not 1 sales associate could find where the item was. I showed them Home Depot online which indicated the item was in stock at this store. Still it could not be found. I had woken up early and went out of my way before work to buy this product. What a disappointment, inconvenience and total waste of time!!!!!
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June 2020 by John Z.
Terrible experience, will not be going back, easily the worst Home Depot location. I order items from this store, however all but one bag of potting soil were missing. Tried calling the store several times and no one picks up. Finally got in touch with a woman who said I would have to call back tomorrow because her shift was about to end. When I asked for her boss she transferred me to a man named "Evan" who said the same thing. (I can hear Evan and her laughing in the background at this point) when they told them phone records all my calls, the laughing stopped. Evan came clean and said he is not a supervisior just another customer service rep. And that someone would be calling in the morning at 6 am and his manager by 12. No one ever called. My order never got here.
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May 2020 by Liana C.
Never again. I just did a complete room renovation, spent a ton here had to come back to pick up an order. I ordered on saturday, they gave my order to someone else so when I came to pick it up curbside on Sunday it was gone. Guess they didn't check the ID because the person who picked up my order wasn't me, and didn't drive a car whos plates or model/make matched mine. I called no less than 4 times and spoke to at least 5 people to rectify and no one is helping. I have been waiting at carside pickup for over an hour and the manager won't help fix it. I will never shop at home Depot again.
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March 2020 by Afshin Termechi
Bad service and no propane tank and no one knew about it
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January 2020 by Mirna A.
Worst customer service and God forbid you place an order online and pay for next day delivery. When you call them and its not in their store they tell you call the other store because thats where they transferred order to. ABSOLUTELY DISGRACEFUL!!! Time to take my business elsewhere!!