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December 2023 by Gabi Romero
I have never in other MCU branches experienced such humiliation/discrimination like my husband and i did on November 7 in this branch. We go in and wait on line to check in. Once i got to the front desk, an employee (male) i provided him with my driver license and told him I am here to add my husband into my account. He types up what he is suppose to type up i guess and then tells me to go sit down. I waited and sat down about 30 mins I noticed people who were behind me were being attended. So I went and asked but another employee (female) stated that they went before because they did not needed to be seen from someone in the back and I do. So I sat and waited. Another 45 mins passed and went up to ask again but the same employee (male), who supposedly signed me up, I asked what is going on why we haven't gotten called; he said "who helped you?". I'm like "you did!"; then we heard that we were never added or registered to see "someone from the back". My husband and I both were so infuriated that as soon as the employees heard the word "discrimination" we were all of a sudden on the list and next. We are in 2023 for god sake! no excuses!
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November 2023 by Deborah Newton
I had the pleasure of being assisted by Ms. Riza Shan.She was professional, Patient and very knowledgeable and helpful.She is a asset to your company at MCU.Thank you and can't wait to be assisted by her again.Signed a very satisfied customerDeborah Black NewtonMember since February 2014.
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October 2023 by Tavia Thomas
Very disappointed when I get everything figured out will be leaving, this is a joke of a company
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September 2023 by J S
Came in today to find out about MCU. Representative Barbara explain everything. I opened an account. Was welcomed when I came in. Everyone was nice and polite.I'm hoping to build a good relationship with this bank.
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September 2023 by Dashia harris
My visit to the Mcu location was so amazing ! I met with riza she was so kind we bonded through great conversation and shared some family similarities and personal life experiences! She is truly heavenly!
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August 2023 by Jason H.
Lunchtime, and they have one teller! A line of almost 10 of us, waiting for one person, no communication about why.
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July 2023 by John K.
I have been with MCU for 23 years since 2000 and I have never written a review about them but today enough was enough. MCU is the WORST bank on planet earth and I sincerely mean that. I was on hold for 3 hours and 23 minutes before being disconnected and then Again for over an hour. I have attached photos of the call logs as confirmation of the calls. Once I got through to a representative he was very helpful but that fact that I was on the phone for over 4 and a half hours to get someone on the phone is absolutely unacceptable by any standards. This complete and utterly nonexistent regard for customer time falls squarely at the feet of upper management. Mike K
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March 2023 by Lov Guns
THE WORST BANK EVER ????. NO NUMBER TO CALLAT ANY OF THE BANK BRANCHES DIRECT. YOU CALL, A CALL CENTER AND ARE PLACED ON HOLD FOR 30 TO 60 MINS ⚰️ ⏰️.NO CUSTOMER SERVICE, VERY POORLY RUN. VERY UNHAPPY.Had to file complaint with New York State and Federal banking commission. To look into deceptive and false claims/practices made by the bank.
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February 2023 by Brenda M.
MCU has to be at the top of the list for poorly managed banks. Their customer service staff is incompetent. No one, even so-called supervisors can ever resolve problems. Instead, you're told a specialist would call you back, of course, no one ever does. The level of incompetence explains why their former CEO and Chairman of the Board were able to steal members' funds for years.
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January 2023 by D Harris
I would give 0 stars if it was an option. I made an appointment to get a new debit card. I get there and the machine is broken.....there is only one machine??? If I made an appointment specifically for a card, why wasn't I contacted before I got there to inform me that the machine was down. I'm tired of MCU! I'm taking my $ and going to Chase & Bethpage. I've been with MCU for years but they are not keeping up with the technological advancements of the times. Because of these reasons, I am moving on for the new year.
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December 2022 by T W.
What on gods beautiful green earth is up with the staff in this bank? There's plenty of staff but all move like turtles walking in peanut butter. They zero sense of urgency. It seems as if they're all drugged before their shifts. The best part is when you are being helped, they have terrible communication and people skills with a garbage attitude sprinkled on top of that. I feel like to see anyone for help here is like trying to get ahold of the Pope . Every single employee looks like they work at a laundry mat. How can anyone take these people seriously and professionally? How are leggings and sweatshirts and sloppy hair appropriate for a bank employee? This isn't a yoga class.
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December 2022 by Sharon Finch
ELMONT bank is doing a wonderful job and I appreciate everything everyone is doing everyone work very hard with all the members from MCU Every one is doing a professional job at the bank and I appreciate everything every one is doing I have been a member of the MCU bank over 37 years being a member since 10/1986 and truly love ❤️ this bank so much MCU Bank get a 20 Star ⭐️ from the ELMONT bank thank You ? so much for all your help and support from MCU ELMONT Bank today 11/22/22. Suzy Tory Diana
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December 2022 by T Sha
It’s 12:50pm and the line is out the door, the workers are moving like sloths. They’re 10 ppl waiting to see personal banking tellers. This is so sad and disgraceful. I think it’s time to switch my bank.
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November 2022 by Nick Pooran
Some of the folks at this branch are not helpful and overall they are disorganized. The guys at reception told me I needed an appointment to see a loan officer to get my check that I needed to pick up my car when a loan officer isn’t even needed for the process. Went to the Springfield branch and got what I needed. A young lady named Leyla Lide who is from the St Albans branch was amazing and went above and beyond to get me what I needed!
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October 2022 by Steve P.
I was actually closing my account since I'm relocating to California and it was the smoothest experience.
