-
March 2024 by Simone Thompson
Lake at the front desk assured me my waiting time would be minimal today and it sure was...
-
March 2024 by Karen Mantilla
Great service, Lakram was very helpful, friendly, professional and knowledgeable. I will definitely be coming back.
-
March 2024 by Aruns Dorsainvil
Mr. Lake was very helpful and professional. Greatly appreciated. Thank you!
-
February 2024 by Swati
I got my inspection here this morning and it was so done so quick. I made an appointment online and I was done in 15 minutes. Lake was very helpful!
-
February 2024 by Denise Schutz
I brought my 2019 Honda Civic in on Saturday, 2/17/24, because my car was very difficult to start and I thought it was my battery.I was told that there was a $17.00 fee to check the battery level. I was told that this was company policy but I find that to be ridiculous -- just another way to make more money.I did have the battery replaced because I did not want to get stuck somewhere with a low battery. The price of the battery was very expensive. I would have thought that since I had the battery replaced that Pep Boys would have waived the $17.00 fee but they did not.I am very sorry to say that I will NEVER go back there and I will recommend my family and friends not to go there either
-
February 2024 by L.ionel S.
Attention, don't go to pep-boys. Spend the few extra dollars and go to Costco or BJs tire center.Monday, 12-February I purchased 4 new tires and had them mounted. Early Tuesday morning, the left rear tire was completely flat! No, I didn't run over a nail, the "tire tech" made a dangerous and careless mistake with the valve!Ok, so I call Pepboys and speak to the service department. The moment I begin to explain the issue, he hangs up the telephone cutting me off. I had my vehicle towed (I'm not changing tires of an SUV at my senior age now).Any normal business would immediately partially refund or at the very least provide the tow. Of course, pep-boys didn't.Saving a few dollars isn't worth it. Just go to Costco/BJ's or sears if they're still around. Theses minimum wage "tire techs" could care less.
-
February 2024 by EJ Creative NYC
Good day to all. I came to the Pep Boys on Hempstead Turnpike in Elmont with 5 inquiries. Shane managed to promptly find a solution to all five under 10 mins, and saved me $25. For your auto inquiries, I’d recommend this location. Also if Shane is working, ask for his assistance.
-
February 2024 by Denise Thorpe
Had a great experience at Pep Boys
-
February 2024 by Edwitch Pierre
Excellent service. By Lake
-
February 2024 by Johanna Carcache-Barrett
Wow ! In and out quick and easy. Called for an inspection and the guys were very polite and got me on my way sooner than expected. Appreciate the whole crew at Pep boys Elmont !
-
February 2024 by Carlos Chung
definite upselling tactics
-
February 2024 by Ann Burke
Visited the Elmont location, no wait time for my appointment.The reps and technician took in my car and it was completedon time. Kept me informed by text how the work was being completed. Excellent customer services.
-
February 2024 by Marvin Francillon
I was having issues with my volts wagon’s headlights and sensors, Mathew and Sean provide detailed explanation making sure I walked out of that location with understanding on why the problem was occurring and how to address in the future. I walked out of there with the problem resolved I’m not taking anything away from the other works however if you are ever at this location request for Mathew and Sean.
-
February 2024 by Drea Tobias
Lakhram was extremely professional with I had a remarkable experience they explained everything to me about my vehicle and I left satisfied
-
February 2024 by Elethia Jones
My service technician was professional thorough and courteous. This is one of my best experiences with Pep Boys. Thank you