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August 2023 by Google user
If you're colored person you may wanna think twice before getting your equipment from here.. I spoke with A Customer Service Rep named Minea who made my experience a nightmare.. When I request her to escalate the call, so I would be able to speak with the manager, the manager Angelina refused to accept the request, ended the call without my equipment.. Now im stuck without my equipment, so now I have to roll the dice when I go to sleep because I do not know if I'll wake up in the morning.
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February 2023 by Joe R.
Lo care has continuity gotten better over time. The call less because their DB must have gotten updated. They are nicer on the phone and have been very helpful at times.
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May 2019 by Aly M.
The absolute worst company I've ever encountered. Not an exaggeration at all. The business has horrible policies and the staff are incompetent at best. Calling their corporate resolution center (iCare), you will see that they are rotten to the core. Probably decent people work here but they will be out of work soon with their ineptness and poor customer service. Offshore staff will be much cheaper.
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November 2018 by Tina P.
I really wish I could give this company negative stars. My grandmother requires oxygen 24/7 but with a portable oxygen concentrator would be able to get back to her previously active lifestyle. Lincare assured me months ago that they could provide us with a lightweight portable oxygen concentrator covered by her insurance. However 5 months of my later and we are still waiting for it!! My grandmother has been homebound for all this time because of Lincare's staggering incompetence and gross negligence. They have given us the runaround for months and have tried to lay blame on everyone else: the insurance company, her doctors, ect. But the only problem is them and their unwillingness to provide the equipment. They want to get paid but not provide services. I have called them at least three times a week for the past 4 months and we still do not have the concentrator. Each time I call they say they will order it, and each time I call back they say they had discovered a new problem that prevented them from ordering. For a company that deals with so many handicapped/sick/disabled people they are shockingly indifferent and incompetent. If you are in need of medical equipment please get it elsewhere. This negligent company cannot be counted on to provide you with the equipment you need to stay alive.
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September 2017 by Jessica Mock
To start, I must mention that I never write reviews for companies but feel compelled to do so for Lincare. After months of dealing with this company and battling various departments for my son's formula, I am now, thankfully, being forced to use a different vendor. Lincare charged me for formula that was fully covered by my insurance and I am still waiting for the reimbursement (which I'm sure I'll never get). On top of this, they set up multiple accounts for my son, which makes it impossible for various departments to provide efficient customer service without the hassle of explaining things repeatedly. Almost every time, I am placed on hold for a minimum of 30 minutes with no end result. And now, after going through three departments and the process of pre-authorization, I am told that they do not carry the formula my son needs. Stay away from this company if you have a choice, because they will waste your time, money, and patience.
