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January 2024 by Logan H.
We went to look at prom gowns. I asked about one of the gowns on a mannequin and if there were other sizes. The salesperson told me "that's $598" implying I could not afford it. She didn't even answer my question. She was beyond rude. Would not purchase a dress here if there were not any other dresses available. Do not waste your time.
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October 2023 by Alyssa K
Absolutely loved my experience here! Bridal is by appointment but for good reason, as the bridal suite was private for me and my guest with no interruptions - not to mention the bridal consultant was super sweet and listened to my requests and what I was looking for! The formal gowns downstairs are absolutely stunning too! I have recommended all the teen in my family to visit them for prom and other events because WOW! So pretty!Seems like many rude reviews on here are entitled people with little respect for others or small businesses. Unfortunately happy customers tend to not think about leaving reviews so I really wanted to highlight how great this business is! Highly recommend for any occasion you need a beautiful dress.
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October 2023 by Ally Renee
I work with people with disabilities to help them become independent and live a wonderful and carefree life , these people in here are just rude and disgusting , they have horrible customer service and act like they own the world , very stuck up I don't recommend this place at all
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May 2023 by Kelly S.
They were somewhat helpful (the rundown of 'rules' upon entry was a bit strange) until we didn't purchase a prom dress, then we were given complete attitude. Attitude with dirty looks and snarky responses. Bizarre experience, to say the least.
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April 2023 by Louise Marie
Very accommodating and relaxed atmosphere. Large selection of on the rack dresses available and nice selection of accessories. Angela was sooo helpful!
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February 2023 by Maddox Hoy
First time I went it was fine(a year ago) so we went again, this time my sister and I were told we were not allowed to purchase anything without a parent (went with a friend and their mom). Not all parents are available to go shopping so what’s the point, money is money. Also not allowed to take pictures which is important while dress shopping. Did not enjoy being reminded that we could not purchase anything so we stood around and watched my friend try stuff on. They don’t allow you to put stuff on hold either which also makes dress shopping hard.
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February 2023 by Olivia Nichols
Great place!!! Got myself a beautiful prom dress and a great price. Loved it here!!!
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February 2023 by Arianna M.
First off, the customer service here is horrible. As soon as you walk in you're informed that there is a no-photos allowed policy whatsoever, which is a very unhelpful rule for a dress shop. Second, if you are under 18 and not with a parent (mind you, PARENT, not just without an adult) you cannot buy a dress here. If you're with an adult who is not your parent, even though you're paying in full upfront, you are still unable to purchase a dress. The staff working are rude and do not have professional customer service when welcoming you and assisting you. This turns away many customers as it squashes opportunities. As icing to the cake, the selection of dresses here is minimal, with only two rows and two circle racks to look at. Overall a waste of a visit.
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April 2022 by Crysta Carey
They have beautiful dresses here, and the staff is so friendly and helpful! I buy all my dresses here for any special event. 10 out of 10 would recommend!
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April 2022 by kristina lynn
Terrible service. Will not recommend this place to anyone. If your a “big girl” as they say don’t go here they really have only ugly dresses from about size 10 and up. Also told my boyfriend that he needed to leave while i was in there.
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March 2022 by Hannah Forbes
Came in to try on a couple of dresses and I had such an amazing experience! Shayna was a huge help getting the dresses in and out of the dressing and helping tie up the back of the dresses! She was so nice! Definitely recommend asking for her when coming to pick out your dress!
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March 2022 by Tyler Saxon
Shayna and Jeanne are very professional and knowledgeable! Beyond satisfied with the dresses my girlfriend tried on. Would recommend 10/10! Lots of different styles, colors to pick from!
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December 2021 by K C
Thank you to the owner and staff at Bridal Emporium! I called in advance to confirm there would be a wide selection of ball gown dresses in specific sizes for a client I was styling for a Christmas concert event. They had a huge selection of dresses in a variety of sizes and styles. So flattering and glamorous! We found not one, but two gorgeous dresses that fit exactly the classic 50-60's starlet style my client was going for. What an amazing place! These gals are always so helpful, kind, and a joy to work with. I have worked with these lovely gals before and plan on working with them again in the future. Thank you so much! : )
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November 2021 by Tammy Lynch
Amazing customer service! Got everything I asked for and more! Thank you for working with us during all of the issues covid has caused… you will always be our go to!
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August 2021 by Sam Allegrino
Called to make sure they had the color dress I needed for a wedding, the lady on the phone was very helpful.. when we got there she even had a few dresses waiting for me :) very nice staff.