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September 2023 by John
I miss when there was actually a dress code.
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March 2023 by Jim B.
Visions took care of me like family. I was with another CU in Ithaca for 23 years and "it" was antiquated compared to the services and Internet banking apps of Visions. In this financial environment I feel as safe as can be with Visions. I Love em. Jim Newfield NY
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February 2023 by Doug Morrison
Been a member for 44 years. Great rates, but the web capabilities are dated and limited. The VFCU loan department still works by FAX and wouldn't send lien release to the Virginia DMV. Cost me a bunch of wasted time. Time to modernize your policies and technologies.
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February 2023 by kd moore
I can not recommend any financial institution that does not allow it’s customers to list beneficiaries on all of their accounts.Certain accounts you can, but not for your savings, checking or CD’s that are not in an IRA. That is YOUR money, and you have a right to leave it to your family without having to go through probate. After my mother’s death, I had to get our lawyer involved to get the money distributed to myself and my siblings. This cost us $250 unnecessarily. When my mother was widowed and knowing our concerns, on Visions advice we had set up a Totten Trust account to be able to list beneficiaries, but you could only list 1 person. You would have to have 3 different accounts to list 3 different beneficiaries. Both the checking and savings were supposed to be in it, but only the savings account actually was, so the checking funds were essentially being held hostage. Visions would not accept a death certificate and copy of her will. They wanted a Letter of Testamentary from the probate court, but we were not probating her estate as she had no probate assets, which we had explained.Visions said we should have just listed me as a joint account holder. The problem with that advice is that not only could I then just take all her money while she was still alive, but if I have a car accident and was sued, her money is now an asset of mine that can be attached and taken from her to pay any judgements against me. I had her POA on file with Visions which allowed me to write checks or move money on her behalf. There was no need for me to be listed on her accounts as anything other than a beneficiary.I have not had this issue with any other bank, credit union or financial institution that I have ever dealt with. What I want in a bank or credit union is for them to help grow and protect my assets during my lifetime, and then be able to seamlessly transfer them to my loved ones upon my passing. It should not have to be this complicated.
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November 2022 by Brandon Rudolph
Phone wait times for fraud is ridiculously long and the music is annoying. I'm very unhappy currently.It's bad enough Visions allowed for multiple fraudulent purchases, but now they make me endure the world's worst music seemingly endlessly.
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October 2022 by Letoria Bennett
Very bad first time experience. Wont be going back.
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October 2022 by Joseph B
I've tried opening an account twice now online and I haven't received anything no email Im to busy and can't take off during buisness hours mind boggling I guess we'll see what happens nothing I'm sure
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October 2022 by Lacy Stirk
I don't even know where to start with this company. They have almost single-handedly tanked the closing of our house. This company has no communication, not all employees have the same information regarding processes and products, and they flat-out LIED to us. My partner and I are usually pretty forgiving, but Visions has made this process so horrible, that I feel obligated to inform anyone and everyone, to steer clear! In addition, other organizations and businesses in town have expressed their frustration and concern with them as well. I don't know who is running things here, but clearly, they are not doing their jobs either! Don't trust them and don't use them!
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September 2022 by Lacy S.
I don't even know where to start with this company. They have almost single-handedly tanked the closing of our house. This company has no communication, not all employees have the same information regarding processes and products, and they flat-out LIED to us. My partner and I are usually pretty forgiving, but Visions has made this process so horrible, that I feel obligated to inform anyone and everyone, to steer clear! In addition, other organizations and businesses in town have expressed their frustration and concern with them as well. I don't know who is running things here, but clearly, they are not doing their jobs either! Don't trust them and don't use them!
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September 2022 by Nicholson H.
I had been a customer for many years with a lot of great customer service. Recently though my account got hacked and they tried to transfer my money to their account which Visions recognized and stopped. I went in to my local branch and got everything set up for a new account so they could no longer attempt to steal my money. The Branch Manager was great and I was on my way shortly. The problem comes later when I try to access my account online, It wont let me but I figured it was due to the problems I was having and the new account number. I called their customer service desk to help and was told I would have to have both my phone and computer taken into either staples and best buy and pay to have it checked for Malware. I Work in IT myself and had already done it because I certainly wouldn't want to just have the same issue pop up again. So I will be closing my account because I should not have to pay for a service just to have online access to my money. It is absurd.
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June 2022 by Julia Langton
Have had multiple positive customer service experiences both at my local Visions locations and via phone call to their generic (non-location specific) customer service line. In my experience employees have been genuine, patient, friendly, and fast. Personally, I like the automated phone navigation menus because I would rather know that I will eventually talk to one polite, pleasant person that will be able to help me then waste everyone's time (including my own) being transferred around between 10 people who are trying to field my call to someone who can actually resolve my issue. I have been pretty pleased with my dealings with Visions so far, overall.
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February 2022 by Penny Creery
I have had a great experience with Visions - the staff has always been very helpful, friendly, and kind. I have no complaints whatsoever, and am happy to bank with them.
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December 2021 by Jessie Beale
Visions is customerr service that is friendly and the associates always ask if you need further help. They understand and are not rushed helping as if you are the only customer in line.
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June 2021 by Lisa Z
Terrible customer service. My account was hacked twice. Exuberant fees. Good luck reaching a service rep after 5pm or on weekends. I've since switched credit unions.
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February 2021 by Joseph Becker
Had an issue recently over the weekend with my card and Krysten helped me out over the weekend on her time off which was above and beyond. She is the type employee that every institution should value. The problem.was taken care of 1st thing this morning and I was not made to wait 7 to 10 business days for a new card. The service and efficiency displayed by Krysten was amazing ? 5 stars for visions due to her!
