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January 2024 by Sami Sam
Is not god serves
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December 2023 by Albert Laplante
Not only did I travel an hour to get there 2 times but the lady at the front desk was completely useless. Treated me like dirt on her shoe. Went to a different branch because this branch refused to cash my check. The next branch cashed it no problems. This is the worse bank. Horrible experience why would anyone bank here?
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September 2023 by Joe Kouame
I love banque et America but their operation hours don’t work with anyone work schedule through out the whole week. Please extend your Friday hours in Perinton location till 6pm to satisfy some of your customers.
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September 2022 by Jessica Hewitt
I’m disappointed at this location. For starters why would this location advertise their open and accepting appts when clearly that location is no longer in service!! I found out the hard way when I drove 30 minutes to get there only to have to turn around because it’s no longer in service!!
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August 2022 by Anthony Moore
So many of their listed locations are only ATM’s and not operating branches. After driving a fair amount of distance, the electronic device they needed to transfer my funds had been dropped and never tested. What a huge waste of time. I would never use this as my primary bank. Only one teller open at the locations I have been to. I’m not sure they stay open. BofA hear my pain!
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June 2022 by Nick Smith
This is the worst Bank of America branch I have ever encountered. Slow, unorganized, and. completely inefficient. Was told essentially that my needs were too difficult to fix and I would have to figure it out for myself. Avoid this branch at all costs! If you do find yourself here, expect to wait 45 minutes to an Hour before a representative will help you. 0/10 DO NOT RECOMMEND
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May 2022 by Mario
I have no idea what kind of fool designed this place, but it is a black hole of wasted time..tried to get a simple issue fixed and it took way longer than a normal bank interaction should. Huge waste of time and I regret stepping foot in this place
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April 2022 by tyson dog
If you're considering a bank to do buissness with then run the other way from this place . An unorganized mess . This particular branch has one teller only and she is VERY rude . Also the atmosphere in this place is akin to the twilight zone. Bizzare to say the very least . They're policies are ridiculous as well
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March 2022 by Sue jones
This bank just opened a few months ago. They closed three branches within 10 minutes of me and opened this one branch. Today there was a sign posted that said temporarily closed until further notice. I’ve been a client for 30 years but I’m looking for another bank. BOA has become unreliable. You can’t count on them to be there. It’s ridiculous
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March 2022 by Jason R
Waited in line 45 minutes to get a cashier's check. Companies don't make 10 billion dollars every quarter by treating their customers with respect. Think about it.
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October 2019 by matthew tice
Very nice people but slow service
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September 2018 by Nan Chen
Zero star
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June 2018 by Babatunde Pumadance
Tried Refinancing my car, They denied me when I found out the Loan from Wells Fargo was upsidedown 1 yr later. When I asked for the reason, I had to call in twice to find out why. Wells Fargo and BOA have both been shown to be racially in balanced in practice. I now see why. By time you are aware of what they are doing with interest rates, it's to late “RACE: Are We So Different?†exhibit at the Rochester Museum & Science Center.
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June 2018 by LeBaron Van Buren
Friendly employees. Bank of America as whole does nothing to actually help me. Money was extorted from me and they said oh well sorry. They will be losing me as a customer. I got my mortgage last month from another bank because they didn't have the correct info were not willing to listen and the other bank gave me a MUCH better rate. Not very flexible with their hours. #canandaiguanationalbank
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January 2014 by Dorian Yablin
Trying to find a new bank to set up an account. Went to different ones in the area and was able to gather all of the information from them without any issues. Stopped at BoA and unless you give them your license or social security they will not serve you. Waited over 10 minutes in that dark building and I couldn't stand it any more. Perhaps other branches are more respectful, but customer service is not on this banks priority.
