March 2019 by Hannah L.
Very bad customer service, I have recently closed my account due to continued frustrations and will never bank with them again. I first set up the account as a young teenager working a minimum wage job, at which point I was told my joint checking accounts would be set up for automatic transfer and I wouldn't incur service charges. Contrary to this false promise, I learned several years later that I had incurred over a hundred dollars in service charges, that had been automatically siphoned from my savings account. I did not see these charges because they were incurred on my savings account rather than my checking account, whose transactions I regularly checked. After complaining, I was given less than 50% of this stolen money back, after being told it was my own fault for not transferring money. I did not transfer money because I was told this was unnecessary, and I did not realize I was being charged because the charges were conveniently aimed at the savings account. Whether this was a careless mistake or an intentional scam I do not know, however their callous and insufficient response to my concerns shows the disregard they have for the financial well-being of their customers. I will never bank here again, and I would recommend that all current customers do their own auditing because citizens cannot be trusted.
