-
September 2023 by Kevin Berardino
Good store except the men's rest room is always a horror show. I use to do alot of traveling for my job and for a retail establishment it's one of the worst I've seen .
-
August 2023 by Nicole Pisano
Great place to find a new pet or pet supplies. I got all 3 of my hairless skinny pigs here!!!
-
July 2023 by Jim Riley
This store is a little hard to see from the road. Just use Google maps to get there, you won't be disappointed.
-
March 2023 by Dave Knowles
Very clean and friendly, except....The fish dept does not know the diff between a guppy and a grouper
-
March 2023 by Alica M.
do not work here they fire you for no reason and false accusations! not a family store and treat there workers like s**** my family member got fired for a rumor that started with no proof!
-
March 2023 by M.J. K.
On 3/8/03 I took my dog to the Fairport location to use the Self-service Dog Wash. Upon entering I found 2 of the 3 shampoo bottles empty (the third had barely enough for one more shampoo), the water was cold, and the grooming supplies provided were disgusting!!! The associate I found for assistance was of no help resolving the issues. He was told to allow the water to run for a few minutes before it turned lukewarm. I proceeded to wash my dog as well as I could, only to find that the so-called dryer blew only cold air. I will not return to that location again without inspecting the area BEFORE paying, probably not even under those conditions.The young associate assured me that he would pass my concerns on to the manager. I knew he was powerless to offer me a refund for this disappointing experience, so I will settle for providing this cautionary warning to anyone who considers using the Pet Wash at the Fairport location.
-
February 2023 by Caitlin Eden
We came into the store to buy two gerbils for my son. We visited a couple times to scope them out and spoke with Emma both times. She was SO sweet and SO helpful. My son had lots of questions and she was really knowledgeable about gerbil care. I really appreciate her help and patience - it made for a special day for my kiddo!
-
February 2023 by Oye Janet
Best store ever. should get more than 5.
-
October 2022 by Michael Cox
I had a slight issue when stopping into the store and it was addressed in timely manner. The company did reach out and rectified the problem. I was very impressed. Have shopped here for years and will continue to shop as well as recommend Countrymax.
-
September 2022 by David Kruse
Great selection and customer service. My got-to local supply store.
-
July 2022 by Tony Prezioso
Chrissy was outstanding resolving our propane tank issue. We appreciate the great customer service.
-
November 2021 by Diego Zavala
Flea infested dog bath. Hot water doesn’t even work! Don’t bring your dog here
-
July 2021 by BJean Gammi
I alway like this place for all my my gardening and pet needs. I did notice the the store personnel need to at least unblock some of the aisles so customers can actually shop.
-
February 2021 by Linnea L.
Whatever you do, do not buy a small animal from this place. Not only will they give you the wrong advice, the pet manager will pretty much have no empathy and make you feel terrible if you call to let them know your animal is sick. I bought my son a 140 dollar bearded dragon and he only lasted a month. Spent tons and tons of money on different lights, bugs, etc to try and help him. They basically blamed me for not bringing him into the vet, and when I did they told me there was absolutely nothing we did wrong, he was failure to thrive, and they had no business selling a reptile that young. But countrymax told me it was my fault since "he was perfectly healthy when I got him." Thanks for the empathy and not even offering a solution. Will never give you out business again.
-
November 2020 by M A
Great prices, some items like my dog food are even cheaper in the store, compared to the countrymax website. It is also very handy how they call out and basically load everything for you, unlike other stores where you have to request if you want assistance, only to have one non capable employee come to help. Finally, I have been buying all sorts of items from Fairport CountryMax for years now and have never had a bad bag of grain, shavings or any feed. In the rare chance I hear of others receiving one, the store immediately makes the situation right.
