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June 2024 by Angela Johnson
Called them to have our pool opened, and they quoted us $497. The day of the service, I greeted the people working on the pool and spoke with them 2 additional times during the process. A day later my card was charged $827. My husband called immediately to see why. The person answering the phone said they needed to use more chemicals (in our salt water pool). He then asked why no one would mention this in their time here to make sure the additional, almost DOUBLE charge was ok. She proceeded to say they can't "chase down approval". I was available the entire time and not once was this mentioned when I made contact with them. I would highly recommend not using this company and I sincerely wonder what the Attorney General would think of this business practice. They will take your card, and charge whatever they want with no prior authorization. When we tried to fight it and ask if they believed this was reasonable, we were told "the job is already done". I will be sure to spread the word to anyone I know regarding the deceptive and unethical business by Dennis Manning as well as the cavalier attitude of their representative and absolute lack of customer service of any kind.
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September 2023 by jen starks
Kevin and Jason do all the work at our pool from opening to closing and weekly maintenance in between. They are proactive taking care of our equipment and identify problems before they become catastrophies. Fantastic team to have working for us. We love using Dennis Manning Pool's and love the new owners.
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August 2023 by DrBonnie Chudyk
Only pool service I'd use!!
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July 2023 by GUS “Dis Gusting” NORTHRUP
I never visited this location and did not try to spend money there. Do not know how this happens to show up in the timeline. I had called them and they did actually check to see if/ when the charge was attempted on my card/ Google account...
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June 2023 by GUS NORTHRUP
I never visited this location and did not try to spend money there. Do not know how this happens to show up in the timeline. I had called them and they did actually check to see if/ when the charge was attempted on my card/ Google account...
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September 2022 by Chris Bensley
The best pool store, service center in the Rochester area hands down. More knowledge than most others.Been using them for over 20 years.
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September 2022 by camny26
They saved me hundreds of dollars with their excellent information. If you have pump issues go here first.
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September 2021 by Michael Kaminski
This is by far the best pool place in Roc. Very knowledgeable staff, more so than Leslie's and Ace.
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September 2019 by Kristina D
New pool owner. We recently moved to a new house with a pool that was serviced by them. I thought we’d use them because they have the history of the pool. I called and spoke with a lady and was asking about pricing. I advised her that I’ve never had a pool before. She was very impatient with me and kept correcting me in a condescending town. I apologized and reminded her that I’ve never owned a pool before so I’m was sorry if I was using the incorrect verbiage. She then pulled the phone away and yelled aloud “Ahhh, I’m getting a migraine!”...she came back on and continued explaining the pricing of opening a pool. I thought she was done and I started asking a question, but apparently she was not. She then yelled in the phone, “my turn!” (Meaning it was her turn to talk). I was so taken aback by this that I just sat there in silence for a moment. She continued on and when she was done talking, I stated that I was all set and would not be using their services and hung up.Incredibly rude and incredibly unprofessional. This is not who you should have answering your phones and representing your company. Will never call again because of this experience. Too much competition out there.
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September 2019 by Ryan Carbone
RUDE RUDE RUDE!!! I was helping a client who moved out of state before their home we sold closed by bringing in a water sample to the pool store that they’ve used for years. I called first and explained I was the real estate agent and trying to help clear their pool up before we closed and spoke to a rude older woman who said “they hadn’t been there in forever” but I could bring in a sample anyways. I went in, explained again who I was to one of the men who was at the front counter, nice guy, started testing the water, pulled out their paperwork and saw the owners were actually just there in May. Enter rude older woman: “are you using pool tablets in your skimmer?” The gentleman I was working with told her that I just the real estate agent and I wasn’t sure what they were using, just trying to help out. She laughed at me, rolled her eyes and said well we have questions and so I guess I can assume your answer to everything will just be that you don’t know. It takes a lot to make me upset and actually cry in a store but there I was... isn’t the point of a customer service employee to help solve problems, not belittle a customer for not having the answers? I asked if she was the owner of the store because I couldn’t believe a regular employee would be so rude and still have a job, I asked to speak with the owner of the pool store but was told they don’t give out his number, he wasn’t in and they didn’t know when he would be in.
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September 2019 by Geoff G.
Always super helpful. They never try to oversell you and tell you that you need all this extra stuff. Friendly staff. They know their stuff!
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September 2018 by Gail Packard
I've used several pool companies over the past 40 years, they are the best! The staff is extremely knowledgeable and most helpful --- very pleased!
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September 2018 by Colleen Anderson
Dennis and his staff have been taking care of my pool for almost 30 years. Simply the best!!
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September 2017 by Tammy Smith
We've been using them for many years to open, close and service our pool. When they open our pool, our pool and pool area are always spotless. Deck is power washed and pool water is already almost completely clear, if not perfectly clear. The guy who does maintenance is very good and knowledgeable. He has fixed many problems due to our aging pool system.
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April 2017 by Loren Bayley
Systematically charges more than estimated for service. Either the company is not good at estimating what service should cost or is gouging customers. Would not recommend. Very unsatisfied.
When I requested to be present during the pool service the receptionist actually said to me "We don't give 'pool school'".
I recommend North Eastern Pool & Spa. They are very knowledgeable and professional. And they do give "pool school."
