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November 2023 by Taylor Olson
I have a crush named Evan!❤️❤️❤️❤️
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October 2022 by Google user
Evans bank is the only bank I've ever used where I had any issues. It's the worst bank ever. Actually it was only the Perinton branch that was the problem. They were totally rude, they didn't address a couple issues I had and it just snowballed into a situation where they closed my account, gave me a check for my balance, then a few weeks later I got a notice from a debt collector saying I owed Evans bank money. They had just given me the entire balance! The people at the perinton branch were horrible, but the Fairport location was awesome. How can that be? Oh wait, training. That was, I believe, the core of the problem. They had recently been bought it by an out of town bank.
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August 2022 by Mike B
Evans bank is the only bank I've ever used where I had any issues. It's the worst bank ever. Actually it was only the Perinton branch that was the problem. They were totally rude, they didn't address a couple issues I had and it just snowballed into a situation where they closed my account, gave me a check for my balance, then a few weeks later I got a notice from a debt collector saying I owed Evans bank money. They had just given me the entire balance! The people at the perinton branch were horrible, but the Fairport location was awesome. How can that be? Oh wait, training. That was, I believe, the core of the problem. They had recently been bought it by an out of town bank.
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August 2021 by Jennifer Hungate
By far the worst online bill pay system I have ever encountered. Customer service??? Forget it no one ever answers and when you have to leave a message it disconnects you. Ever since they took over fairport it has been a disgrace. Looking into having another company take over the mortgage so I can be done with these people
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October 2020 by Matt Sturtevant
Ever since this bank took over for Fairport Savings Bank I haven't been able to get in touch with anyone to resolve my on going issues. At this point they are avoiding me.
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January 2019 by Lenore N.
In mortgage application process I had to provide a statement from my husband in writing that he "allows me full access"to my own account. They did not require the statement from me that I "allow him full access" . I believe this is illegal practice. I was disgusted.
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May 2018 by A C.
Customer service is awful...difficulty removing errors from account that impacted credit bureau scoring. If you want a mortgage, go somewhere else!
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October 2016 by Aaron A.
Well, last year I was ready to purchase my first house. I was recommended to fairport savings bank, spoke with a Broker, found a house i liked and was set to get a closing date in June. Here we are in october now and I am still without closing date. The owner of the house is angry and declaring time of the essence. So I lost my chance at getting the house, lost some insurance money because the house has to be insured before I get a closing date. Lost my entire down payment. And I don't expect the bank to pay me their part of the closing costs back. This bank has not only turned me off to buying houses but set me back in life quite a bit. I will never, ever work with this bank again.
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October 2015 by Colleen C.
Woohoo! As good as it gets! Top notch customer service! Disputing unapproved charges to my account has never been easier. They also don't hold personal check deposits like other big box banks do - the full funds are available almost immediately :)