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March 2024 by Doreen Brockler
I always feel comfortable in the building. The staff is friendly, welcoming. For a woman, this is important. I feel safe there.The price for my oil change was great. They were efficient, fast and didn’t try to pressure me into more than I needed. This was my third visit and I will be back!!
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February 2024 by K OBR
Always helpful, friendly, and efficient!Call to get pricing available.Coupons on the website.
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February 2024 by brian westcott
I have taken both my vehicles to this location for a few years now and I have been satisfied every time.
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February 2024 by Alisa Mayer
I purchased my tires through Tire Rack and I was able to schedule an appointment for installation online which was very convenient. The manager of the store is great along with all the staff.
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February 2024 by C Raha
Once again the team at Firestone comes through for us. We have been bringing our cars and our children's cars for years and have received straightforward responses and quality service. Just had two of our cars there this weekend. Excellent experience as usual. Thank you to the crew at Perinton Firestone.
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February 2024 by Lulu Patterson
Unprofessional. Left me on hold for 10 minutes, then hung up on me. When they finally answered they informed me that they're online system is not reliable and should not be used to make appointments. SO WHY TF IS IT AN OPTION??? and why did an EMPLOYEE tell me this??
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January 2024 by Chris Stewart
I received an email that several items on the car were checked and none needed attention. Washer fluid was empty this morning when I tried to use it, that needed attention and didn't get it. Tire pressure was low on all tires, no air added.
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December 2023 by Bryce Spencer
Very professional help for getting my breaks fixed and they even put a kids show on for my sons to watch while we waited. Pricing is reasonable too.
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November 2023 by Daniel Birdsey
OK, so now there's TWO people who answer phones at Firestone that are unable to be professional and/or schedule an appointment, (referring to bo5h today and my last appt here, earlier this year, don't remember exact date) We paid for a lifetime alignment on our car, so it's free to get it checked and corrected any time, for as long as we own the car. Apparently that's the one and only service that Firestone wants to do for us anymore. Their loss.
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October 2023 by Audrey Chung
Wow. Truly pity these people. Not a single ounce of respect or any hint of being able to have a human conversation reasonably. Didn't do their job the first time, and even created their own problem that left a loud scraping noise of God knows what along the road as I drove home. They told me to take the car back in, and after going all the way back, they said they couldn't look at it today. The lady had no interest in helping and didn't show any effort to hide her blatant carelessness. She finally said to bring it back the next morning by 9am, and that she was going to leave a note for them to work on it first thing. Next day, brought it in before 9am, and the manager said no note was left, and he constantly repeated "I don't care." Nobody could work on it, so he said leave the car or schedule an appointment, "I don't care." Not a single apology or explanation or any willingness to reasonably help a customer. Again, all I can say is wow. The worst service I have ever encountered. Truly feel sorry for this business and the lousy manager whose attitude is just shocking and disturbing for someone to have to deal with before 9am on a weekend.
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October 2023 by Nikki Brockler
I’ve been using this Firestone location for years and am never disappointed. In this day and age, the minimum is the usual - not here. They are very accommodating and courteous (especially Sarah) from phone inquiry to front desk check in. The parts and repairs have always been reasonable on my aging vehicle - their efforts are greatly appreciated!
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August 2023 by Lisa King
They completed the job very timely and everyone was so professional and friendly. It is a very busy store the phone was ringing and customers popping in but it was managed very well. I recommend that Firestone.
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August 2023 by Luis Pena
Friendly staff, quick response, good service. Would appreciate free coffee while waiting for vehicle.
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July 2023 by Diane Blake
Susan is the best. Dealership would have been more! She saved me $$. Got my breaks and tires there in the past!Service: Steering & suspension repair
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July 2023 by Carolyn H
The woman who answered the phone was very pleasant and accommodating and scheduled my flat tire repair for the same day. The turn around was excellent. However, they charged me $100 for an oil change. I suppose next time instead of requesting a "regular" oil change I should specify to use basic and not synthetic oil. Also when I arrived to pay for the repairs, the gentleman behind the counter gruffly took the paperwork away from me as I was attempting to examine the charges and told me that I would get a printed receipt. Not exactly customer oriented.
