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February 2024 by Jamie Jennings
Very poor customer service. On multiple occasions while dropping things off during a move the employees were rude, negative and made complaints about me utilizing the service. Was told by an employee they were not “equip” for the items I dropped off which didn’t even fill the backseat of my car and did not include items that were on the “do not drop off list”. Would recommend driving the extra miles to go to the actual goodwill stores to drop off donations.
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January 2024 by R
It’s really frustrating when you are donating items for free, and the staff feels they have a right to be unkind and rude. I pulled up to the door with the arrow in the drive through lane (went all the way around) and very rudely I was told to go to the front door. I sad the drive through arrows come to this door for drop off, and he said “it doesn’t matter, listen to me I work here.” He rolled his eyes at me, and continued to extremely rude grunting things under his breath. I’ve been here numerous times and always go to the side drop off door with no issues. For some people, it’s hard enough to donate items. Maybe they are items of a loved one that has passed, or it has some sentimental value. Workers need to be kinder and respectful to people donating.
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November 2023 by Haley Roback (Haley Bear 4.0)
The african American guy with glasses working there is COMPLETELY RUDE. My fiancé and I pulled up to ask where to bring the items we were donating. There was another guy there and he got all of his questions answered by this “wonderful” employee. I waited until they were done talking and I started asking him my question and he slammed the door in my face with a smile!!!!! Don’t EVER go to this location as long as this “man” is working there. Literally ZERO stars if I could.
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May 2023 by Christy Smith
Very knowledgeable young man accepting donations. Will to share his extensive knowledge of how Goodwill works. Quick and easy. A good experience!
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May 2023 by Amy Monachino
Drive through makes it very easy.
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February 2023 by Tracy W.
This is not my usual donation location, but it was closer to my mother's condo so I thought I would give it a try ... aargh. I was told I had too much stuff and I needed to go to a different location. Really! I won't take any more stuff there!
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January 2023 by David & Kathie Ross
As a couple reviews stated the two employees working there are rude. I pulled up the car and opened my hatch. One of them was busy loading some boxes and saw me in the doorway. I began to unload my car and put the boxes down in front of the door. The second employee appeared. As he approached I said hello clearly. He gave no reply but chided me for not handing him the boxes as opposed to setting them down by the door . I replied I couldn’t hand him the boxes because he wasn’t there at that point. He gave no reply and no thank you. Obviously he had a huge attitude going before I even pulled up. Not someone who should be dealing with the public. Feel like I should have chucked it all it the dumpster.
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December 2022 by Jae Mc
This location in Fairport, NY is a drop off location only. Disappointed as I thought it was an actual store. Was still able to drop off clothes quickly in their drive thru though.
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September 2022 by Melissa
Drive through is convenient. Gentlemen working there was friendly, perhaps a little too friendly, but I would go back to drop off more goods.
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May 2022 by Julianna Heindl
This location in Fairport, NY is a drop off location only. Disappointed as I thought it was an actual store. Was still able to drop off clothes quickly in their drive thru though.
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October 2021 by Ally Kingsley
Today I visited this location to donate everything from toys to clothes for families in need and the rudeness from the 2 "gentlemen" working the drive up at this location was appalling. They acted like I was bothering them because I wanted to drop off donations. Needless to say I will NEVER go back to this location.
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October 2020 by Christine Meschi
Donated
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August 2019 by Alicia Symonds
Not fond of the changes in pricing. Some items aren't worth the same as others. In addition, they are selling items you can get from Walmart at regular prices without informing they are regular price. You dont realize it until you go to pay. Wouldn't be a problem if I knew ahead of time.
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July 2019 by Max Power
Love the drive-through service!
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November 2018 by Susan B
It's painful to be treated so rudely when a simple thank you would do and to have the fresh, clean items you're trying to donate handled carelessly.