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October 2023 by Sanjiv Talwar
my feedback is on repairs only. I have always used McKenna's when possible for the mundane to replacing of Water heaters. I have found that I always receive quality in parts and the repairs. I have also found the team to be patient and honest.Services: Toilet repair
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September 2023 by Sarah Jones
We have a modest kitchen that had been waiting many years for an update -- we wanted it done once and done right. Jim was very helpful with the design, and we'd like to acknowledge the skill of George, Devon, Dennis, and Mike in making it happen.Everyone was responsive and patient with questions. We're very happy with the end result.
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July 2023 by Sheri Keefe
I was looking for a new quartz vanity top and Kim was instrumental in helping me find the right one out of the many great options in the showroom. Her assistance was invaluable to me in the entire process. I was able to check out the quartz piece at Solid Surfaces too before it was cut. The install was within a few weeks followed by the faucet installation the next day by Jim who was very pleasant and did great quality work. He was able to get assistance from Bill to adjust the mirror above the vanity so the faucet could be installed properly. Bill was very pleasant and did great quality work also. I am very pleased with my new vanity top and faucet and will definitely recommend McKenna’s to everyone !Service: Faucet installation
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July 2023 by Krista Armstrong
I went to McKenna’s in search of brushed brass/gold shower heads after being disappointed in the selection/service at Home Depot/Lowes. Everyone was so nice-from speaking with someone on the phone regarding general service/hours to being helped personally by the knowledgeable staff who truly went above and beyond. They carry beautiful vanities, plumbing fixtures, tile—everything you can think of for a bathroom (or kitchen!) and much higher quality than the chains. Visiting a local business like McKennas was a fantastic decision and I will definitely be back! I would happily recommend them.
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June 2023 by Shawn Smith
I did two bathroom remodels my contractors gutted my bathrooms. I remember going inside McKenna’s in Henrietta so I said I’m buying my replacement items from there. I went to the Henrietta location which was closedown due to lack of employees but I refused to let that stop me. The next day me and my husband drove to the Fairport location I’m really excited I did I met Dan and several other employees who were super nice and very attentive I received top of the line products my two bathrooms make me not even want to go on vacation I just want to relax at home ‼️There was even the biggest Great Dame dog named Ben who was nicknamed the gentle giant who welcomed us too. Please before you shop anywhere else do yourself a favor and take a ride to their showroom trust me I’ll probably be there working on my kitchen remodel.Shawn Smith Gates
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February 2023 by Elizabeth H
We are very pleased with our beautiful master bath remodel along with our kitchen counter top and backsplash. Great customer service from Matt, Marcus, Hank & Kyle.Services: Remodeling
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January 2023 by Jamie Atkisson
We worked with Jim at McKenna's to design our new kitchen. We have a small space, but he was able to work with us to make sure we got everything we wanted and more all for an affordable price. The cabinets are high quality and the team at McKenna's is second to none. They've answered our numerous questions and have gone above and beyond what we expect. The entire process was so easy, we highly recommend them!Service: Kitchen cabinet design
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October 2022 by Stephanie Thompson
I visited a couple of other stores for a shower part- one small business and one large box store. I needed a specific item for the shower door and everyone at McKenna's took the time to determine my specific needs. I was so grateful for their knowledge and expertise. I will definitely add McKenna's to my list of "GO TO" stores for customer satisfaction. Thanks team.
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October 2022 by J B
Dan at McKenna's helped us with a bath remodel--the product quality, the service, planning help, delivery, timing---he helped us thru the whole process. You might think you will save money at a big box store--but you will likely pay more by the end! Dan helped us to spend the money where it mattered and to save on the things we could do ourselves. There were design and placement questions he asked us that we would not thought of installing--McKenna's gave us real value!Services: Plumbing fixture installation
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May 2022 by Doug Matthaidess
Thank you so much for the installation of a new kitchen sink for my mother. Jimmy the installer was amazing, fun to work with. Mom enjoyed talking with him while he was doing the installation. When the drain stoppers didn’t match one was brought out to the house immediately. Thanks Dan:-) Would highly recommend doing business with Mckenna’s Rochester kitchen & Bath Center. Will be doing business with them in the future
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April 2022 by Matthew Macauley
Went in for an estimate on kitchen cabinets. I was talked down to from the start. Without even looking at plans I was quoted pricing from 40k-70k for a total install. I was pressured to buy/pickout ba
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April 2022 by Matthew M.
Went in for an estimate on kitchen cabinets. I was talked down to from the start. Without even looking at plans I was quoted pricing from 40k-70k for a total install. I was pressured to buy/pickout backsplash materials and flooring even though i indicated multiple times that I was nit interested in buying those from them.I just inquired about cabinets and counters. After finally getting our saleswoman to agree to quote we left. Have not heard from them in over 2 weeks. Save yourself the time a skip this place. They really provide the worst customer service.
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April 2022 by Matthew M.
Went in for an estimate on kitchen cabinets. I was talked down to from the start. Without even looking at plans I was quoted pricing from 40k-70k for a total install. I was pressured to buy/pickout backsplash materials and flooring even though i indicated multiple times that I was not interested in buying those from them.I just inquired about cabinets and counters. After finally getting our saleswoman to agree to quote we left. Have not heard from them in over 2 weeks. Save yourself the time a skip this place. They really provide the worst customer service.
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February 2022 by Priscilla Di Vincenzo
We worked with Dan to custom build a shower door for our bathroom and the entire process was smooth sailing from start to finish! He truly made sure we knew exactly what we were getting and the ordering process and installation were a breeze. Highly recommend!!Service: Shower installation
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February 2022 by Colleen D.
McKenna's completely remodeled our kitchen about 4/5 years ago (took down two walls, gutted and rebuilt). The two guys that did our kitchen were fantastic each day! We've been very satisfied. Recently, a seam was pulling away from where the newer and old drywall ceiling meet. I called the main guy in charge of crews- George. He came out. Took a look and said, I'll get my guys here to fix it, no problem. Sure enough, they came to take care of the issue and they even repainted the entire ceiling for us. No questions asked. We were very appreciative of their service and their guarantee!
