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March 2024 by Norm
online orders are filled quickly , if there is a problem I always receive a phone call
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February 2024 by Kathleen Breen
Staff is excellent!
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February 2024 by Steve Schmid
Shop here pretty often, employees are great and this store specifically seems to be pretty well stocked with the stuff I routinely buy.
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December 2023 by Marie Edwards
Horrible grooming experience here! May have just been an isolated event but my uncle has been bringing his dog to the pet supplies plus in penfield, but since they lost their groomer he was suggested to go here. The groomer told my uncle that his dog was too hard to manage, which is unheard of. Penfield NEVER had any issues with her and was always told she was a pleasure. It was atrocious the behavior of this groomer to say that she couldn’t come back to the location again. Clearly to me it seems this groomer didn’t know what they were doing or made a mistake and couldn't own up to it cause his dog is a sweetheart and wouldn’t hurt a fly. Very disappointing!
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November 2023 by Clint Coldwell
Had what I was looking for. Store is clean and organized. Prices are a bit high and can get most things cheaper online or Home Goods up the road but typical pet store I'll use when I need something right away.
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November 2023 by Danny Chavez
This is absolutely a backward place. Make sure you count your change! The manager does not know how to count money!
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June 2023 by Reilly Malloy
MAKE SURE YOU READ YOUR PETS FULL MEDICAL HISTORY BECAUSE THEY DO NOT COMMUNICATE SPECIAL CARE INSTRUCTIONS. My cat had been spayed THREE DAYS before I came and picked her up… they did not tell me! I felt terrible, because I was picking her up, and putting her in a harness— she must have been in so much pain, in addition to the stress of being in a new home. It was not until the next day that I got a chance to read the fine print of the folder they gave me once we got home and had everything set up that I found out poor baby had just gotten surgery. If I had known, I would have asked to wait a few days before adopting her to let her heal, or at the very least, I would have never put her in a harness/picked her up. I feel very lucky that her stitches healed right, but this place should never forgive themselves for such negligence. So irresponsible. They were also very noticeably understaffed, but lack of staff does not justify putting lives at risk. Please adopt from here, just so u can save these poor pets from this environment, but don’t expect them to tell u everything you need to know to keep your baby safe- you will need to do your own research on your pet.
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May 2023 by Kim Francis
I used the self serve dog wash for my great dane. Was perfect. Everything necessary was provided and the staff were pleasant and engaging. I will recommend to anyone with a big dog.
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May 2023 by Joseph Balga
I was able to get my dog's nails done quick and easy for a reasonable price
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May 2023 by Patricia D.
Friendly staff- great service. Ashley told me about all of the grooming services offered and I booked an appointment for my puppy for next week.
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February 2023 by Luther Leong
Had to order a large bag of cat food from this store since my local store was out of stock (according to the online ordering page). Pickup was just as easy as my local store. I was in and out in less than 5 minutes and the staff were as friendly as my local store too. I recommend using Pet Supplies Plus for your pet's needs.
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February 2023 by Christine Flynn
Ducky the manager was not only polite, she was Extremely helpful with product knowledge!! She carried my large bag of dog food to my car!! People like her, are the reason I am a LOYAL customer!
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February 2023 by Ann
An hour before my dogs grooming appointment the groomer called and canceled on me. This is the second time this has happened at this establishment. We planned our day around this appointment and to have them cancel an hour in advance was a real disappointment. Just seems like no one wants to work anymore. Now a days businesses care more about their employees then servicing and doing right by their customers.
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February 2023 by Ben Padovano
pet supplies plus is a small local pet store chain in the Rochester area - deserves a low rating for pretty basic reasons. Does not have silicone crystal litter options despite this being a norm in the market, the options they do have are marked high in price to account for local marketing “deals” and discounts. CountryMax, Wegmans, or the typical pet store chains both in person, in-app, or online have better pricing and options? I’m not sure how pet supplies plus stands apart other than higher prices, less variety of options, and the expectation to “trust your local business.” During the peak of the pandemic, normal supplies was (roughly estimating) 150% the price here than other stores - while EVERY store was dealing with supply chain shortages. Therefore this model doesn’t work if the quality and/or presentation of “higher quality pet supplies” is lacking.
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January 2023 by Clarissa Barkley
Wow this is the best petshop in the area. Always fully stocked with the best treats. Great service! Felt cared for at every step of the way. I wish I could give a higher score tbh.
