-
March 2024 by Tonya DiMarco
The lady that did my stepsons hair cuts a month ago did a wonderful job!! So I wanted my fiancé to get his haircut there too with the same lady. I called to make an appointment and booked it at 545. But there was a problem when we got there! We had to wait 45 minutes because we were told that we choose the hairdresser and she was busy with others and we can make another appointment to come in tomorrow! The hairdresser with the dark hair was very rude and childish! She had the other hairdresser go in the back and told her something and they both came out! My fiancé and I felt uncomfortable and disrespected because we chose a hairdresser and not the other one! The hairdresser was rude and immature and I don't think she had training for customer service!! We made an appointment and we were very upset that we had to sit a very long time , it felt like we were getting punished because we chose a hairdresser. Also we were pretty much the last ones except for the last guy that walked in! If that's how the hairdresser treats people I don't want to feel like that again so I won't go back!
-
February 2024 by Anne Kuppinger
Quick, reasonably priced, good haircut and Kelsey is very patient and kind to my 92 year old father.
-
September 2023 by Debbie Austin
No appointment and they got me right in the chair followed by excellent service I couldn't have been happier with the cut I walked out with
-
May 2023 by Meredith Janmey
I can tell the stylists here work really hard. I can also tell they are good at the technical aspect of their jobs. I'm sure they are mostly quite kind to customers. However, I had a really bad experience at this location, and I want to make sure others are aware of this specific situation. I have keratin hair extensions to mask hair loss from a medical condition. I think "permanent" hair extensions like this aren't terribly uncommon. I had scheduled an appointment at this location because I have a job interview and wanted to look nice. I don't live in the area, so I don't have a traditional salon to book with. I waited quite a long time after arriving but didn't mind - the stylists were working hard! When I finally got into the chair, I was instantly ordered to leave by the stylist. Apparently, Super Cuts will not serve customers with hair extensions. I'm quite self-conscious about my hair loss, and it was humiliating to have all the customers watch me walk out in shame. I didn't even know how to react - I've had my hair styled at numerous salons with no issue. The stylist acted as if it was absurd for me to believe they would do my hair. However, there is no policy that I can find online or at the location that bans clients with hair extensions. If you have hair loss or hair extensions, do not go to this location (Or I guess Super Cuts in general? Despite no clear policy on this matter). They will most likely order you to leave and shame you in front of customers.
-
May 2023 by Janet Wooden
Courteous and helpful. I asked about Keratin treatments, and the stylist was happy to explain what they have and the cost and even showed me the products. (I'm allergic to everything) - all looks great and I can't wait to schedule my treatment!
-
December 2022 by Jen R.
My husband found this location He needed a hair cut for the holidays and he's not really fussy. Unless it's major I'll take him to my stylist. He got a nice haircut and he also got a discount a plus. It's a cookie cutter kind of mall type place. They do cuts and etc and sell products.Best to do reservations for a cut online.Staff is nice enough the inside is kind of meh and could be cleaner.Shared parking
-
October 2022 by Jamie Secor
I was disappointed that when I got a haircut and asked for an inverted hair cut she didn't take into consideration that my part was over my right eyebrow after I told her 3 times. She insisted that she needed to part it in the middle so it was even. Didn't make sense to me because when I parted it the right way it was uneven. She rushed through the appointment because she was just getting out. I will not be returning here and will have to get my hair fixed somewhere else.Service: Haircut
-
October 2022 by George Gilmore
Nice haircut, in and out, pleasant person cutting my hair.
-
July 2022 by Phillip
Very clean and friendly service. Kelsey gave me a short haircut before I leave for a family vacation. It looks great and she was very friendly and kind. Thank you!Service: Haircut
-
June 2022 by Patti M.
Made appointment for shampoo, cut and blow dry. When I arrived it had been scheduled as a cut only. So I left with wet hair. Not the stylists fault but the woman I spoke with on the phone who made the appointment. She specifically asked what I wanted done. Disappointing.
-
May 2022 by Carol Lainson
Always a great place to visit and Jerry gives a great haircut. Great place.
-
May 2022 by Kash Surf
Formerly known as Al's Studio this has been renovated into Supercuts. Today I felt the urge to get a haircut before work and after a few calls I found this place and had an availability at 1:20 P.M. Being 14 minute drive from home I made it just on time. Staff were friendly as I walked in and welcoming. Kelsey cut my hair and did a great job. Very customer oriented and gentle. I walked out feeling confident. Felt I received a great value for a $21 haircut. I paid $25 because I'd prefer a rinse of my hair with shampoo after the cut, (knowing I'll be at work the rest of the day.) Total was $30.00 with a tip and I was happy to oblige. ??♂️?♀
-
April 2022 by Christ's Servant
Jerry trimmed my hair and I am very pleased with the results. My hair looks and feels way better. I plan to go back to him in 2 months to get my hair trimmed by him again. You know how it is, -once you find someone who does a good job with your hair, you want to keep going back to the same person. Also, he was very kind and friendly, trimmed my hair exactly how I wanted it to be trimmed, and even recommended an awesome hair product. :)Service: Long haircut
-
March 2022 by Blood Beast
This has got to be the best supercuts store in Rochester. The manager, Jerry, is very professional and very friendly. If you want a great haircut while still being fast and efficient. This is the place to go!
-
August 2021 by Michelle “Shell” Arnold
I went to get my four-year-old son his haircut before going back to school and was able to get him in right away with our favorite hair dresser there, miss Alex!! Shane did a wonderful job giving him a fade into hey fohawk what you could make a mohawk with some gel and hairspray. all of this of course at my four-year-old son Lucas request. very satisfied with the cut. He just has a little cowlick situation in the back that we are learning to deal with as his hair grows and other than that we were pleased and happy ???????????
