-
March 2024 by Lisa S.
Normally this store is very quick & easy to get in and out of, never any issues. However, the morning of 3/16, the young girl waiting on people could have cared less someone was standing in front of her. She looked ticked off at the world and every comment I made to her, while I brought up the return bar code email, was met with silence and an annoyed look. Some social skills / customer service classes are definitely in order!
-
March 2024 by nancy guilmette
I have been going into the UPS store in Fairport for many years. Every time I visit the store I have had a consistent experience. The people that work there are very helpful.In a recent visit I went in and John went above and beyond to explain and offer assistance to me, as well as another man Sergio.Thank you for the GREAT customer service! You were most helpful! :)
-
March 2024 by Cameron Miller
Great customer service & prices and short wait times! What more could you ask for from your local UPS store
-
March 2024 by anthony mccafferty
The manager was very helpful in packaging up my return to Amazon. I didn’t read the instructions properly and he was more than helpful in getting the situation handled. he provided packaging at no charge and expedited the process immediately. I would definitely recommend this location to anyone in need of packaging or UPS services
-
February 2024 by Clara Wright
As I see many other people have said, the older slim man is rude and abrasive. I never have issues at other UPS stores but this man was not nice.
-
February 2024 by Jeff Scott
The staff here is great and works very hard to get you through the process quickly. They are the only reason I can give two stars. The manager or owner is always rude, abrasive, curt and extraordinarily unfriendly. He acts as though any question is an imposition on his time and his answers are never courteous, simply delivered in the most brusque manner possible. I can't think of a single business I've been to in the last ten years where the person in charge so thoroughly discourages repeat business through the way he treats people on even the most routine tasks.
-
December 2023 by William Marche
Friendly service
-
December 2023 by Deborah Bower
While the younger employees were quite stellar, the older slim guy (manager?) has often been nothing but abrasive. I do like that this location opens at 8:00am….so I continue to go there to send my packages. Sorry to leave a negative review but, hey, if the shoe fits.
-
December 2023 by Kathie Rumley
This location offers "Graphic Design Services" so I went to discuss printing a Christmas card. Was waiting my turn, not even at the counter, when manager asked what I wanted. He told me that unless I had a file they were too busy to accommodate me "at this time of year." Customer service is obviously NOT a priority here - I was rudely treated, denied business, and publicly "put in my place." The second UPS store was very pleasant, dealt with my request and promised that, although this time of year is very busy ( which I get) they would do the best they could. That's how to run a business.
-
August 2023 by jacquelyn sumbatoff
This store would be rated higher except the employee helping me was incredibly rude.
-
April 2023 by Thomas B.
Convenience. Stopped in to do some business. Pray that you get gelped by the young guys. The other staff seems too busy to help. It's clean and no complaints. I will stop back when I need their services again. Loads of parking. EV chargers in lot.
-
April 2023 by Sabres Fan
I'll give 2 stars because I don't know if it was a particularly bad day; I'd give 1 otherwise. The owner/manager completely embarrassed a high school-aged employee who was doing their best in front of 6+ customers.Sure, they made a mistake, but the entire store didn't need to know about it. And we all make mistakes.Parents in the community: please don't let your kids apply here.
-
April 2023 by Paul Dean
Definitely go here if you prefer very rude service. The manager was a complete smart a$$. Girl working the counter sees nothing wrong in keeping her back to customers.
-
March 2023 by Paul Alguire
Was dropping off a return for my daughter. The box wasn’t sealed. Young lady working last night charged me $1.50 plus tax to tape the box. Absolutely ridiculous.
-
February 2023 by Samantha Maley
Neal, Jim and the whole team have always been fantastic- friendly, excellent customer service and an all around pleasant experience. The professional brochure prints I ordered came out great, and their pricing beat Staples by hundreds. Very satisfied and will return to this store for many future office-related jobs!
