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March 2024 by Casey Walters
I accidentally used my previous address as my shipping address. Delivery driver took the initiative to redirect my package to my new address. I don’t expect other people to fix my mistakes. This kind of service deserves all the praise it can get! ?
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December 2023 by Walt Sanders
4 packages on 4 different dates. The ups driver drops them at different houses. My house number is VERY visible. Absolutely terrible. 17 years at this address and you guys are the only ones who mess it up.
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December 2023 by Rev. Kari
First time here, did not know what tonexpect, however I thought they would have at least had a service counter. Fast and friendly, answered my questions about shipping internationally.
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January 2022 by Braedan VanOrd
My package has taken wayyyy too long to get here. Finally it arrived in NY state.. Each location it arrived at it was processed and moved very fast. It arrived in Falconer before 5am today, and is still processing, and i will be forced to wait until Monday to receive this expensive, delicate package.UPS is horrible, my email from them listed a date, then the tracking number right next to it listed an entirely different date, then they both changed. Now in Falconer they just leave my package so I am forced to wait 2 more days for no reason.I was excited for my delivery, almost 2 weeks later, i am just upset, i'm not excited for my item any more. I am enraged by how awful UPS is, and stressed out because i don't even trust it will arrive intact, with how bad UPS's system appears to work. This is not the first time.DON"T USE UPS. Use FedEx or better yet; USPS
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October 2021 by Sherwood VanDewark
Very positive experience. Young man was courteous, efficient, professional.
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September 2021 by Keith Michels
This is a UPS package sorting facility / Customer Center, not a UPS Store. You can buy boxes or envelopes here typically but only during the restricted hours of operarion. The staff here are nice and very reasonable. Despite the company restricting it's hours of operation they will usually still try to help. As long as you have a paid shipping label on your package you usually can drop it off but if you need to pay for shipping and don't have a sticker on it then you will have to wait until the evening hours for the person who runs the customer center to be in.
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May 2021 by Ronald Babicz
Have a two day express delivery from Texas to Jamestown. SSD shipped UPS should have shipped FedEx. Would have been delivered on time and to the correct address
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May 2021 by Amanda Warrior
Employees super nice especially the cleaning staff
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April 2021 by Daniel Fuller
Can't read addresses on the package
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January 2021 by Tammy Schack
UPS is THEEEE best. I wouldn't EVER use Fed Ex. The experience is like night and day. Just save yourself the grief and use UPS. The guys in our area ROCK.
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November 2020 by S C
Always very knowledgeable and helpful.
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August 2020 by Susan Bradigan
A great center.is tucked away,but worth it. The previous place I went to,things had to be linked with a this and that...not here. Very helpful. Look for cars on the immediate left when pulling in,and you'll see across the lot,the customer door.there is a sign right by the entrance.
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February 2020 by Rachel Kepler
Don't remember but they said I have a package that I now have to pick up that they failed to deliver to me?
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February 2020 by Cedric Morris
Avoid at all cost..
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December 2019 by Michael Silva
There was an issue with my package, so I went there to falconer, and Darlene was very nice very clear with the information and she was able to figure my problem out thank you so much Darlene awesome job
