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March 2024 by James Needham Jr
Great customer service - rental pickup and drop off were quick and smooth with friendly staff
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March 2024 by Thadd H
The customer service was abysmal, and I deeply lamented my choice to come here for a new vehicle
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February 2024 by ESMERANDA Presmy
Very horrible very racist. The lady at the front desk has been rude to us every time we go there. This time she pretended, she was talking to a customer over nonsense about driving distance and trips that they had taken. She seen us standing there and still didn’t acknowledge that we were there and then when my husband proceeds to tell her well, we’ve been standing here for sometime now, and we have a reservation and we have elsewhere to be she took it upon herself to say well I’m talking to the customer, very rudely, which she’s not talking to her about anything that pertain to any reservation or renting a car. Then she said we don’t have any vehicles for Uber only electric cars.So we stood there for 10 minutes waiting. If she had told us this from the door, we wouldn’t even stay. I wouldn’t recommend this place at all. Terrible customer service.
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December 2023 by Marc Menzies
Vinny is great. It’s a small Avis so just make sure you’re acting like a normal human being and they will treat you nicely and make things right if they don’t go well.
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August 2023 by Keith H. Burgess
I DO NOT RECOMMEND THE AVIS BUDGET GROUP IN FARMINGDALE FOR ANYTHING!The service my wife and I received was below subpar. The representative, Vincent D from your Farmingdale location, was, by far, the poorest excuse of a Customer Service Representative my wife and I had the displeasure of experiencing.Because of his lack of professionalism, his extremely poor attention to simple detail & inability to make what could have been a seamless transaction easy , we ended up having to dispute unrecognizable charges on our credit card for over the last 2 1/2 months.We did a weekly rental agreement with this location and each time my wife would return the vehicle, he NEVER closed out the weekly agreement and took his time to write up a new agreement , which caused so much confusion, as well as an overlap of a ton of unrecognized charges. Sometimes, out the blue, our card would be charged for charges that were unfamiliar.We don't understand why we were being charged all of these additional charges, along with all of these late fees when the vehicle was returned on time every week.All he had to do was stop what he was doing and draw up a separate agreement each time the vehicle was returned to the location. Instead of taking a more professional approach, his solution to everything was..."Just go ahead, I'll take care of it," not realizing we would get hit with a plethora of unauthorized charges, which I am still disputing with my credit card company to date. My wife was apart of Uber Program.We had to constantly return to get printouts of all of the charges made to our credit card, which I had to submit to our credit card company.If corporate is reading this review, it would be strongly recommended and encouraged your organization to either relieve Vincent D. of his duties at your Farmingdale or demote him to a position where he doesn't have to deal with the general public.The experience with such a reputable company has been absolutely deplorable, and I don't recommend ANYONE to experience what we had to endure.
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August 2023 by Keith B.
I DO NOT RECOMMEND THE AVIS BUDGET GROUP IN FARMINGDALE FOR ANYTHING! The service my wife and I received was below subpar. The representative, Vincent D from your Farmingdale location, was, by far, the poorest excuse of a Customer Service Representative my wife and I had the displeasure of experiencing. Because of his lack of professionalism, his extremely poor attention to simple detail & inability to make what could have been a seamless transaction easy , we ended up having to dispute unrecognizable charges on our credit card for over the last 2 1/2 months. We did a weekly rental agreement with this location and each time my wife would return the vehicle, he NEVER closed out the weekly agreement and took his time to write up a new agreement , which caused so much confusion, as well as an overlap of a ton of unrecognized charges. Sometimes, out the blue, our card would be charged for charges that were unfamiliar.We don't understand why we were being charged all of these additional charges, along with all of these late fees when the vehicle was returned on time every week. All he had to do was stop what he was doing and draw up a separate agreement each time the vehicle was returned to the location. Instead of taking a more professional approach, his solution to everything was..."Just go ahead, I'll take care of it," not realizing we would get hit with a plethora of unauthorized charges, which I am still disputing with my credit card company to date. My wife was apart of Uber Program.We had to constantly return to get printouts of all of the charges made to our credit card, which I had to submit to our credit card company. If corporate is reading this review, it would be strongly recommended and encouraged your organization to either relieve Vincent D. of his duties at your Farmingdale or demote him to a position where he doesn't have to deal with the general public. The experience with such a reputable company has been absolutely deplorable, and I don't recommend ANYONE to experience what we had to endure.
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August 2023 by Joe Albino
I was recently told I wouldn’t be able to rent a car with my debit card and that I had to use a credit card but in New York State it’s illegal for car rental companies to deny someone a rental if they don’t have a credit card to use for the rental.
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July 2023 by Tee Love
It was a stress free rental process and they had plenty available vehicles to rent. Pleasant customer service as well.
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July 2023 by ERASMO BERNHARDT
Vinny at the front desk was excellent. This is the best rental experience I've ever had. Definitely recommended...
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April 2023 by Paul Dimassi
Vincent & staff always do their best to accommodate my car rental needs!
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January 2023 by Judith Snyder
Amazing service , wonderful staffs & great selections of exotics cars
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December 2022 by Nivia Matos
I'm reading these reviews and I don't get it. I had car issues with my own car this summer so I had to rent while it was being fixed. I found the 2 different cars I drove in the time were brand new and clean. With shortage of parts I ended up renting for a month. The staff there couldn't have been more accommodating . The last week they helped me with a better rate.I recently purchased a new car and it was totaled in a car accident. My insurance company only used a competitor. What a difference in customer service and cars. Car fuel tank was half filled and they nickeled and dimed everything. Cars were older and dirty.No fault Insurance won't cover more than 30 days. I checked with this Avis and they not only have a car available but honored a rate I found on line.Their prices were half of the bigYellow H.I'll update after this rental
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December 2022 by Reid Fishler
Friendly (although NY based :-)) employees who will try to help if you need it. Use them all the time for my trips to and from the airport.
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October 2022 by Andres Ruiz
Call minutes before a months in advance reservation and tell me they don’t have the vehicle . Will call back with what they have available . And don’t call o pick up phone .Don’t make reservations here .
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August 2022 by C Ramirez
Only getting a star because none isn't an option. Hands down worst experience renting a car. I was giving a car with body damage all around, guy didn't even do a walk around to mark the damage. Car smelled like cigarettes and had previous rental agreements in the backseat...so the car wasn't even cleaned. Car didn't have a full tank of gas either. I return the car with a full tank look at my paperwork and they overcharged me $100. I explained to the woman that was there, she was rude and claimed she would take take of it. After a couple days no refund was issued so I call again now the guy that gave me the rental tells me they will fix it. Nothing was fixed a week later so I call, at this point I'm frustrated, this man was instantly rude and got loud with me over the phone. Incredibly unprofessional and I will never rent a car from this company again.As someone that has worked for a rental company before I would have never behaved in this manner especially to a customer but looking at the other reviews I guess this location just doesn't care about customer service
